Online Payment

Payment Options

Welcome to the Austin-Travis County EMS Online Payment page. The City of Austin uses the Austin Finance Online portal to make secure payments on your Austin-Travis County EMS account(s). You have the option to make a one-time payment or schedule recurring monthly payments. Please have your invoice available to complete the required fields in the Austin Finance Online portal. 

• To make a one-time payment, click the One-Time Payment button below to proceed to the Austin Finance Online payment portal.
• To schedule recurring monthly payments, click the Recurring Payment button below to proceed to the Austin Finance Online portal. From the portal you will be able to create your payment schedule, set up and save your payment method, update existing payment schedules, stop a recurring payment schedule, and update your saved payment method in the secure Austin Finance Online portal. Important note when scheduling recurring payments: You must schedule your payments at least three (3) calendar days in advance of when you want the first payment to occur. If your recurring payment is not scheduled at least three (3) calendar days in advance, your recurring payment will not take effect until the following month.
• Instructions for each payment type are also linked below.

Please contact our Billing Office with any questions at 512-972-7210, Monday through Friday, 9 a.m. – 4:30 p.m. or EMSBillingInfo@austintexas.gov  

Make a One-Time Payment           

Set up a Recurring Payment         

EMS Discount Program

Austin-Travis County EMS began its discount program in 2009 to assist the uninsured or underinsured who have received emergency ambulance services. The department updated the program for services provided on or after Oct. 1, 2020.

Program guidelines are based on your date of service:

• EMS services received or transported BEFORE Oct. 1, 2020.
• EMS services received or transported ON or AFTER Oct. 1, 2020.
• EMS services received or transported ON or AFTER Oct. 1, 2020, SPANISH.

Click here to apply for the Discount Program

If you would like to help support Austin-Travis County EMS' community outreach and public education efforts, please visit their Austin Community Foundation page to make a donation.