Contact Austin-Travis County Emergency Medical Services
General Information
Customer Service Hub
Visit the new Austin-Travis County EMS Customer Service Hub. The Hub can be used to submit a thank you, report an issue, locate lost property, or get specific information regarding your medical care. For payment or billing questions please visit the Online Payment page.
For medical emergencies dial 9-1-1
The contact number below is for non-emergency business purposes only.
Austin-Travis County EMS Main phone number: 512-972-7200
Billing Office
Our billing office is open Monday through Friday from 9:00am-4:30pm CST.
- Phone: 512-972-7210
- Email: EMSBillingInfo@austintexas.gov
- FAX: 512-972-6306
Medical Records
- Phone: 512-972-7036
- Email: EMSMedicalRecords@austintexas.gov
- FAX: 512-482-9407
Special Events/Standby Services
Community Education and Injury Prevention
For school visits and attendance at community events visit Event Request Form | Austin-Travis County Emergency Medical Services | AustinTexas.gov
General Inquiries Email Community Education and Injury Prevention
CPR & First Aid Certification Email Regional Training Center CPR Training
EMS Recruiting
Public Information Office
Our Public Information Office (PIO) is a 24/7 operation responsible for the release of department information to the media and citizens of Travis County via social media and other communication routes. Contact us via email
To request Austin-Travis County EMS public records and/or information, please contact Open Records Requests
For legal inquiries or to submit a court ordered document please email EMS Legal Liaisons.