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Austin-Travis County Emergency Medical Services

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Austin-Travis County Emergency Medical Services

Billing

Austin-Travis County EMS is a professional healthcare organization that provides emergency medical services to the City of Austin and surrounding Travis County. We are a City of Austin department who partners with area first responders to provide assistance prior to our arrival; however, we are not part of the Fire Department or the Police Department. Being a third city-service allows us to provide a much higher level of care and focus on doing one thing really well, out of hospital medical care.

We charge users a fee, just like your doctor’s office or the hospital emergency room. However, because we are a government agency, we are able to keep our user fees low compared to private-for-profit EMS providers. By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or worker’s compensation, direct, so you can focus on a speedy recovery.

At Austin-Travis County Emergency Medical Services, patient care does not end at the hospital emergency room. Our billing services are all done in-house so we can insure the same high-level customer service as we provide in our EMS 911 call center and in the ambulance.

Medical Records

For all records requests and inquiries from patients and law offices, email EMSMedicalRecords@austintexas.gov

Insurance Claims

The EMS billing department can assist with filing insurance claims to Medicare, Medicaid and commercial insurers. To submit your insurance information or an authorization to file a claim to your insurance, visit https://cityofaustin.formstack.com/forms/insurance_submission_form

Payments

We accept most credit cards: MasterCard, VISA, American Express and Discover. We also accept payments made by cash, check and money order. Payments can be made in the following ways:

Payment Options

The City of Austin uses Citybase to manage your Austin-Travis County EMS payments. From the Citybase online portal, you can make secure payments on your Austin-Travis County EMS account(s). You have the option to make a one-time payment or schedule recurring monthly payments. Please have your invoice you intend to pay available to complete the required fields in the Citybase online portal.

  • To make a one-time payment, click the One-Time Payment button below to proceed to the Citybase online payment portal.
  • To schedule recurring monthly payments, click the Recurring Payment button below to proceed to the Austin Finance Online site. From this site you will be able to create your payment schedule, set up and save your payment method, update existing payment schedules, stop a recurring payment schedule, and update your saved payment method in the secure Citybase online portal. Important note when scheduling recurring payments: You must schedule your payments at least three (3) days in advance of when you want the first payment to occur. If your recurring payment is not scheduled at least three (3) days in advance, your recurring payment will not take effect until the following month.
  • Instructions for each payment type are also linked below.

Please contact our Billing Office with any questions at 512-972-7210, Monday through Friday, 9 a.m. – 4:30 p.m. or EMSBillingInfo@austintexas.gov 

One-Time Payment     One-Time Payment Instructions (PDF)

Recurring Payment     Recurring Payment Instructions (PDF)

Payment Plans

If you are unable to pay your bill in full, we offer an interest-free monthly payment plan to assist you. To keep your account current while on a payment plan, we require a payment every thirty (30) days.  Use the Recurring Payment link above to set up a payment plan.

 

EMS Discount Program

ATCEMS began its discount program in 2009 to assist the uninsured or underinsured who have received emergency ambulance services. The department updated the program for services provided on or after Oct. 1, 2020.

Program guidelines are based on your date of service:

Find answers to frequently asked questions about billing and medical records here.

 

 

 

 
 
If you would like to help support City of Austin Emergency Medical Services Department's community outreach and public education efforts, please visit their page here to make a donation.