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Providing uncomplicated access to City services and information

Our City's All Day, Any Day, Info Center

When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services.  Our ambassadors are ready when you are; 24 hours a day, 7 days a week, 365 days a year.

Dial 3-1-1 or 512-974-2000 now to speak to an ambassador.

Social Media

We have a new Facebook page! We want to educate, inform, and engage our community. Click below to connect with us.

 

Austin 3-1-1 Mobile App

On the go and need to report an issue to the City of Austin? Download the Austin 3-1-1 mobile app today! You can report potholes, graffiti, loose dogs, broken street lights and much more with just a few clicks. You can even snap a picture to include with your request. Download the app by going to Google Play or the App Store and searching Austin 311.

You can also check the status of your mobile app Service Request or see other requests that have been submitted through the app.

Online Service Request

Quickly and easily complete a Service Request online for many City of Austin services.

You can also check the status of any 3-1-1 Service Request.

Email

We want to hear what you have to say. To share a concern, comment or compliment about Austin 3-1-1 send us an email.

Contact Info

Phone: 3-1-1

Open Hours:

  • 24 / 7
  • Out of Area Phone: 512-974-2000
  • TDD/TTY: 512-972-9848

Can't Connect?
If the number 3-1-1 isn't working for you, dial 512-974-2000.