Your All-Day, Any-Day Info. Center
When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin Ambassador. Our Ambassadors are always ready to answer any question, or assist with any issue you may have regarding any City of Austin department or service. Our Ambassadors are ready when you are; 24 hours a day, 7 days a week, 365 day a year. We are your all day, any day, information center.
Dial 3-1-1 or 512-974-2000 now to speak to an Ambassador.
Share Your Feedback: Austin 3-1-1 Mobile App & Online Service Request Portal
Have you used the Austin 3-1-1 mobile app? Austin 3-1-1 is asking for your feedback on our mobile app and online Service Request Portal. Please go to SpeakUpAustin.org to join the discussions or take a quick survey. Together we can make the app and online portal work better for you! Feedback is being accepted through February 7.
Quickly and easily complete a Service Request online for many City of Austin services.
You can also check the status of any 3-1-1 Service Request.
We want to hear what you have to say. To share a concern, comment, compliment, about 311 send us an email.