Welcome to Austin 3-1-1
When you contact Austin 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments.
Starting November 1, 2026 - Phone service hours:
Sunday - Saturday, 7 a.m. - 9 p.m.
Contact 3-1-1 or call 512-974-2000.
Submit your service request anytime by using the Austin 3-1-1 mobile app or Citizen Web Portal.
Quick Links
Resources
Use iReportAustin.com to contact the Austin Police Department's incident reporting system for non-emergency incidents.
Use iReportAustin.com to contact the Austin Police Department's incident reporting system for non-emergency incidents.