Request a service
Request a service or report an issue online, with the app, or over the phone.
Submit a request online
Submit a service request or report an issue via the Austin 3-1-1 online portal.
Download the Austin 3-1-1 app
Check the status of a request
Use your email address and service request number to check your request status online. The service request number will appear on the screen after you submit your request.
You can also use the Austin 3-1-1 app or call 3-1-1.
Ask a question
Please reach out by phone or email if you have a question for Austin 3-1-1.