Report a Code Violation
How to Report a Code Violation
You can report a code violation by:
- Submitting an online service request
- Via the Austin 3-1-1 mobile app
- Calling 3-1-1 or 512-974-2000 if outside the area
You do not need to provide your name or other information when you report a code violation. Reports can be made anonymously.
Understand What Happens Next
When you report a potential code violation to Austin 3‑1‑1, Austin Development Services’ Code Compliance team receives the information. They open a case and assign it to an inspector for investigation. If they confirm a violation, they notify the property owner and give them a timeframe to fix it. If the issue isn’t resolved, the owner may receive a citation.
- Response Times
Austin Development Services Code Compliance prioritizes cases based on urgency and safety considerations. Their automated system sets the following response expectations:
- 1 Hour - Emergency: Imminent Danger / Life Safety
- 1 Day - Urgent: High-Risk Hazard / Time-Sensitive
- 3 Days - Unsafe: Land Use / Structural
- 4 Days - Maintenance: Property Maintenance / Use
- 5 Days - Nuisance: Other Violations such as Tall Grass and Standing Water
- After a Case is Created
You can stay informed about a case in several ways:
- Check the status online through Citizen Connect using an address, case number, or filters.
- Call Code Connect at 512-974-2633 for general questions and updates on your existing cases. Or find your assigned inspector.
Common Code Violations
- Five common code violations on residential properties
- Tall grass/weeds
- Work without a permit
- Trash and debris
- Unsanitary conditions
- Issues with exterior walls
- Five common code violations on business properties
- Unsafe building conditions
- Prohibited signs
- Zoning
- Substandard interior
- Plumbing
Download the common code violations flyer (PDF) or visit the Common Code Violations webpage for more information.