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Important Phone Numbers:

For emergencies: 9-1-1
Power outages: 512-322-9100
Utility Call Center (Electric/Water): 512-494-9400
For planning and development questions, contact the Development Assistance Center: 512-978-4000 (or visit their website)

Austin 311
To request city information or nonemergency services: 3-1-1 or 974-2000
Out of Area non-emergencies: 512-974-2000
TTY for the hearing impaired: 512-972-9848
Fax (for 3-1-1 issues/requests only): 512-972-9876

The City of Austin Website Feedback - how can we improve our website? Let us know: austintexas.gov feedback 

Having troubles finding something on our website? View the list of Top 10 Searches (updated monthly)

If you have a non-emergency City of Austin question or concern, please call Austin 311. You can also complete a service request online. Please check the list of most popular questions to see if your question is listed here. 

For planning and development questions, visit this webpage or contact the Development Assistance Center.

U.S. Postal Mail and Packages

Letters and packages sent through the U.S. Postal Service may be mailed to:

City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
P.O Box 1088
Austin, Texas 78767-1088

Hand Deliveries

If you have hand-deliveries such as fliers, mail, packets, courier deliveries, packages or shipped deliveries such as FedEx or UPS intended for City Hall, please drop them off or have them delivered to the City of Austin's Mail Services. These items will be promptly delivered to the appropriate offices at City Hall. The delivery address is:

City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
2006 East 4th Street
Austin, Texas 78702

Austin City Hall

Address: 301 W. Second St., Austin, Texas 78701
Directory of Offices
Hours of Operation

Entry to the parking garage is on the LaVaca Street side. 

For Tours of City Hall, contact Melodye Foust at 512-974-7819

Parking information, guidelines for non-city use and Council sponsorship information are available here.

City Organizational and Department Chart

Name Phone Fax
Mayor Lee Leffingwell 512-974-2250 512-974-2337
Mayor Pro Tem: Sheryl Cole (Council Member Place 6) 512-974-2266 512-974-1890
Council Member Place 1: Chris Riley 512-974-2260 512-974-3212
Council Member Place 2: Mike Martinez 512-974-2264 512-974-1887
Council Member Place 3: Kathie Tovo 512-974-2255 512-974-1888
Council Member Place 4: Laura Morrison 512-974-2258 512-974-1886
Council Member Place 5: Bill Spelman 512-974-2256 512-974-7655

 

Department/Office Physical Address Mailing Address Phone Fax
City Manager Marc Ott
City Hall
301 W. 2nd, 3rd Floor
Austin, TX 78701
P. O. Box 1088
Austin, TX 78767
512-974-2200 512-974-2833
Department/Office Physical Address Mailing Address Phone Fax
Austin Animal Center
Austin Animal Center
7201 Levander Loop
Austin, TX 78702
3-1-1
Austin City Hall
Austin City Hall
301 West 2nd
Austin, TX 78701
Austin City Hall
P.O. Box 1088
Austin, TX 78767
512-974-2000
Austin Fire Department
AFD Headquarters
4201 Ed Bluestein Blvd.
Austin, TX 78721
512-974-0130
Austin Parks and Recreation Department
200 S. Lamar
Austin, TX 78704
512-974-6700
Austin Resource Recovery
1520 Rutherford Ln.
Austin, TX 78754
512-494-9400
Austin Transportation Department
One Texas Center
505 Barton Springs Rd.
Austin, TX 78704
512-974-1150 512-974-7101
Austin/Travis County Health and Human Services Department
7201 Levander Loop Building E
Austin, TX 78702
512-972-5000
Capital Planning Office
301 W. Second St.
Austin, TX 78701
512-974-3344
City Auditor's Office
Austin City Hall
301 W. Second St. Second Floor
Austin, TX 78701
P.O. Box 1088
Austin, TX 78767
512-974-2805 512-974-2078
City Council
Austin City Hall
301 W. Second St. Second Floor
Austin, TX 78701
P. O. Box 1088
Austin, TX 78767
512-974-2250 512-974-2337
City Manager's Office
Austin City Hall
301 W. Second St. Third Floor
Austin, TX 78701
P. O. Box 1088
Austin, TX 78767
512-974-2200 512-974-2833
Community Court
719 E. Sixth Street
Austin, TX 78701
P. O. Box 13464
Austin, TX 78711
512-974-4879
Connecting you all around Austin
One Texas Center
505 Barton Springs Rd. Suite 1300
Austin, TX 78704
512-974-7065
Contract Management Department
Office of the Director
105 W. Riverside Drive, Suite 205
Austin, TX 78704
512-974-7141 512-469-1719
Economic Development Department
Austin City Hall
301 W. 2nd St.
Austin, TX
Economic Growth and Redevelopment Services Office Austin, TX 78767
512-974-7819
Finance Department
Austin City Hall
301 W. Second Street
Austin, TX 78701
512-974-2000
Human Resources Department - Home
One Texas Center
505 Barton Springs Rd. Suite 600
Austin, TX 78704
P.O. Box 1088
Austin, TX 78767
512-974-3400
Keeping You, Your Family and Our Community Safe
715 E. Eighth St.
Austin, TX 78701
P. O. Box 689001
Austin, TX 78768-9001
512-974-5000
Municipal Court
700 E. Seventh St.
Austin, TX 78701
P. O. Box 2135
Austin, TX 78768
512-974-4800 512-974-4882
News & Media Center
Austin City Hall
301 W. Second St. Third Floor
Austin, TX 78701
3-1-1
NHCD: Providing Opportunities and Changing Lives
1000 E. 11th St.,Second Floor
Austin, TX 78702
512-974-3100 512-974-3152
Opening the door to opportunities.
4201 Ed Bluestein Blvd.
Austin, TX 78721
512-974-7600 512-974-7601
ORES: Serving Citizens and City Departments
One Texas Center
505 Barton Springs Road Suite 1350
Austin, TX 78704
800-847-8849
Planning & Development Review
One Texas Center
505 Barton Springs Rd.
Austin, TX 78704
512-978-4000
Preserving Austin’s Quality of Life
3-1-1
TARA
124 W. Eighth St. Suite 210
Austin, TX 78701
P. O. Box 1088
Austin, TX 78767
512-974-2999 512-974-2416
Welcome to the Communications & Public Information Office
301 W. Second St.
Austin, TX 78701
512-974-2220 512-974-2405
Welcome to the Law Department
Austin City Hall
301 W. Second St. Fourth Floor
Austin, TX 78701
P.O. Box 1088
Austin, TX 78767-1088
512-974-2268 512-974-2894
Welcome to the Office of the City Clerk
301 W. Second St. Suite 1120
Austin, TX 78701
P.O. Box 1088
Austin, TX 78767
512-974-2210
Welcome to the Office of the Police Monitor
1520 Rutherford Ln. Building 1, Suite 2.200A
Austin, TX 78767
P. O. Box 1088
Austin, TX 78767
512-974-9090 512-974-6306
Welcome to the Watershed Protection Department
One Texas Center
505 Barton Springs Rd. 12th Floor
Austin, TX 78704
512-974-2550