City Services

You can submit or track a service request by calling 3-1-1, visiting 311's website, or through a smartphone using the Austin 3-1-1 mobile app. 3-1-1 can be contacted for most City of Austin service requests, and can answer any question or assist with any issue you may have regarding City of Austin departments or services. 

If you are a ground transportation company and need to file an accident report, please fill out and print the form (PDF, 19 KB) and return to the parking division by fax at 512-974-1560 or by mail to 1111 Rio Grande St., Austin TX 78701.

View a list of active solicitations.

Disability awareness training called ADAtude is provided in regular orientations for employees and other classes; i.e. employment, evacuation, and effective communication as requested.

Our shelter has more than 500 available cats and dogs every day, so we’re sure to have the right pet for your family. At Austin Animal Center, you can find all breeds, ages, and personality types. 

If you meet the security criteria (PDF, 15KB), please send a copy of your Fire Department ID addressed to our Headquarters location. Only one patch per request, please.

The Austin Fire Department is responsible for issuing several different kinds of permits. 

The City of Austin has adopted laws regulating the operation of alarm systems. The City of Austin requires an alarm permit for each residence or business that operates an alarm system in the Austin Police Department jurisdiction. The Alarm Permit Ordinance is administered by the City of Austin Development Services Department. 

Businesses applying for a liquor license/beer permit from the Texas Alcoholic Beverage Commission are required to obtain the City Clerk's signature on their TABC form after completing the permitting process.

Alternative sanctions for the Community Court include community service and rehabilitation services. Contact 512-974-4879 for upcoming dates.

Purchase crash reports quickly and easily with LexisNexis® Police Reports. 

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APD provides free gun locks to Austin residents for the safety of you and your families.

The Police Observer (Ride Along) Program is back and available to the public!  See the APD Ride Along Policy - APD Policy 324. To apply for a ride-along, please fill out one of the applications printable or electronic, and follow these instructions for sending the form. When selecting your date to ride, please keep in mind that it takes 3-4 weeks to get a ride along scheduled. Riders may only ride ONCE per calendar quarter. 

The Economic Development Department’s Cultural Arts Funding Program supports cultural arts programs for the Austin community by contracting with arts organizations for specific services.

Disadvantaged Business Enterprise and Airport Concession Disadvantaged Enterprise (ACDBE) is a certification for small, minority- and/or women-owned businesses that are socially or economically disadvantaged.

A DBE/ACDBE certification increases opportunities for individuals wanting to do business with the Texas Department of Transportation (TxDOT) and other State agencies receiving federal funds from the U.S. Department of Transportation (DOT) and the Federal Aviation Administration.

Are you a homeowner, resident, large or small business owner, or a property manager? Austin Energy offers rebates and incentives that help lower bills and increase energy savings.

Minority and Women Business Enterprise is a certification for businesses that are owned, controlled and operated by an ethnic minority or woman.

A MBE/WBE certification increases opportunities for individuals wanting to do business with the City of Austin. Ethnic Minorities include: African American, Hispanic, Asian American/Pacific Islander and Native American.

The Family Business Loan Program is a public-private partnership between the City of Austin, HUD, and participating private lenders to offer low-interest loans to qualified small businesses that are expanding and creating jobs.

The City of Austin is committed to building a collection of high-quality public art for the enjoyment and enrichment of citizens and visitors. This policy outlines the process through which artwork proposals are reviewed and accepted or rejected by the City of Austin. Download the City of Austin Artwork Donation & Loan Policy (PDF).

If you have an uncorrected code violation, you could receive a written citation for an administrative hearing. You must appear at the hearing and must do so on the date set in the administrative citation.