The Austin Police Department Emergency Communications Division encourages all qualified men and women to apply with one of the top law enforcement agencies in the nation. As an Austin Police Communications employee, you will have the opportunity to assist the citizens of our diverse community. The Austin Police Department is an Equal Opportunity Employer. The City of Austin is committed to compliance with the American's with Disabilities Act.
To be a nationally recognized communications center for best practices and contact center standards in the delivery of public safety communications services.
To provide a timely and accurate service to the public safety needs of the citizens of Austin while conducting ourselves with integrity and compassion.
911 EMERGENCY COMMUNICATIONS CENTER
Austin’s 911 Communications Center supports 1,740 police officers and receives approximately 1 million calls per year. The communications center is operational 24/7 and is staffed with over 200 civilian employees. Highly-trained 911 call takers and police dispatchers relay critical information from callers to police officers ensuring they respond as quickly and safely as possible. The 911 communications center serves both emergency 911 and non-emergency calls.
911 Call Taker
You are the first “first responder” during an emergency. You will be the voice of the police department and will gather important information that will ensure that the police will arrive to the scene of the emergency as quickly as possible and that the officer will have intelligence on the situation they are responding to. You will play the vital role of reassuring citizens, gathering vital information and documenting that information as quickly and accurately as possible.
You will assign emergency calls to police officers in the field using Computer Aided Dispatch (CAD) and relay call information through direct radio communications to police officers. You will perform computer clearances and information searches for police officers and detectives using the National Crime Information System (NCIC) and Texas Crime Information System (TCIC). Police officers will rely on you to be their eyes and ears when responding to emergency calls.