Model of Coronavirus

Community Resources

Print Materials

These resources in multiple languages that you can print and share. Help amplify the message of the City of Austin and Travis County to stop the spread of COVID-19.

Help Prevent Disease Flyer

General Hygiene Information

Cover coughs and sneezes with your bent elbow or tissue, wash your hands often with soap and water for 20 seconds, don't touch your face with unwashed hands and stay home when you are sick.

A printable version of this flyer is available in English (PDF)Spanish (PDF)Vietnamese (PDF)Chinese Simplified (PDF)Chinese Traditional (PDF), Korean (PDF), and Burmese (PDF).

Construction Signage - REQUIRED FOR ALL JOBSITES

Required Construction Signage

All jobsites with more than 10 people are required to post this signage in a visible location

English 8.5x11 (PDF), English 8.5x14 (PDF), Spanish 8.5.11 (PDF)

COVID-19 Informational Flyer

COVID-19

The overall risk of COVID-19 in Texas to the general public is elevated at this time due to the growing evidence of person-to-person spread in the United States

A printable version of this flyer is available in English (PDF)Spanish (PDF)Chinese Simplified (PDF)Chinese Traditional (PDF)Vietnamese (PDF)Korean (PDF), Urdu (PDF), Arabic (PDF), and Burmese (PDF).

Prevent the Spread of COVID-19 (Flatten the Curve) Flyer

Flatten The Curve - Hygiene Flyer

Increase awareness of social distancing and practice of proper hygiene to help flatten the curve.

A printable version of this flyer is available in English (PDF), Spanish (PDF), Chinese Simplified (PDF), Chinese Traditional (PDF), Vietnamese (PDF), Burmese (PDF), Korean (PDF), Urdu (PDF), and Arabic (PDF)

Face Covering Flyer

Face Covering Flyer

A printable version of the flyer is available in English, Spanish.

Anti-Stigma Flyers

Viruses don't discriminate, and neither should we. A flyer on coronavirus and stigma

A printable version of this flyer is available in English (PDF).

Stand up to stigma, stand up for all

Facebook, Twitter, Instagram

Wearing a mask does not mean a person is ill

Facebook, Twitter, Instagram

Coronavirus doesn't recognize race, nationality, nor ethnicity.

Facebook, Twitter, Instagram

Viruses don't discriminate and neither should we

Facebook, Twitter, Instagram

This toolkit provides images to help interrupt stigma and reduce bias as it relates to COVID-19

These images are intended for use on social media. Feel free to repurpose them for other communications channels.

City of Austin, Asian American Quality of Life Commission Video

Flyers for Child Care Facilities

 

Child Care Safety

Safety guidelines for how child care centers can protect against COVID-19.

English (PDF), Spanish (PDF)

Flyers for Food Service Providers 

Food service flyer

Food access is part of critical infrastructure. Restaurants and food service providers are encouraged to take these steps and post these flyers to protect their patrons and employees. 

English (PDF), Spanish (PDF) 

Flyers for Grocery Stores

For Grocery Stores

Food access is part of critical infrastructure. Grocery stores are encouraged to take these steps and post these flyers to protect their patrons.

A printable version of this flyer is available in English (PDF), Simplified Chinese (PDF), Traditional Chinese (PDF), Vietnamese (PDF), Spanish (PDF), Arabic (PDF), Burmese (PDF), Urdu (PDF), Korean (PDF).

Social Distancing, Monitoring, Quarantine, or Isolation Flyer

Social distancing, monitoring, quarantine, or isolation? All are used to control the spread of COVID-19. How do they differ and how long do they last?

Many terms have been circulating regarding controlling the spread of COVID-19. Our partners at the University of Texas created a flyer to distinguish social distancing, monitoring, quarantine, and isolation.

A printable version of this flyer is available in English and Spanish.

Available Services

As the new COVID-19 Orders on community gatherings, restaurants and bars are implemented, Austin-Travis County are highlighting the range of services provided by public sector and community and economic development partners to help people in the service, events, music and other industries who are likely to be impacted most by the restrictions.

 

Homeless Resources

For more information, visit www.AustinTexas.gov/Homelessness.

At this time, the City of Austin is continuing to provide services for people experiencing homelessness. HUD is providing the City additional guidelines to be able to put some measures in place at our emergency shelters as well as any kind of short-term places where people are going through transitional housing.

CDC provided Interim Guidance for Homeless Shelters for which Austin-Travis County are complying.

Utility Services  

The City of Austin has taken steps to ensure customers have uninterrupted access to utility services. Immediate assistance is available to all our customers. Austin Energy, which manages customer care and billing for all City of Austin utilities, also offers several programs that help customers stay on track with their utility bills: 

Deferred payment plan: This will ensure the customer receives uninterrupted utility services as they work with utility representatives to develop a long-term plan that meets their financial needs.  Customer Assistance Programs: Limited income customers and medically vulnerable customers may receive assistance for immediate and lasting utility bill relief for customers.

The following companies have temporarily suspended natural gas service disconnections due to non-payment for Coronavirus situation:

Both City of Austin Utilities Payment Centers are closed as of March 18. Click here to learn more about other ways customers can pay their utility bill.

Residential and commercial customers can contact the Customer Care Contact Center at 512-494-9400 with any questions.

Internet and Digital Literacy Resources

For more information, visit https://cityofaustin.gitbook.io/decatx/deca-covid-19-community-resources

This resource list serves to share City & Partner Digital Inclusion information for the Austin community amidst the COVID-19 Pandemic.  The City’s Digital Empowerment Community of Austin COVID-19 Community Resource list is organized into four categories: General Resources, Internet Service Provider Information, Computer Access, and Using the Internet and Online Learning Resources.

Childcare Assistance

Frontline Child Care Availability Tool for COVID-19 essential workers in need of child care:

  • This tool has been launched by the Texas Health and Human Services Commission and is intended to serve working parents employed at essential businesses. This includes health care professionals, first responders, employees of a grocery store or utility company, truck drivers, or someone employed in one of these critical industries.
  • Tips: do not type “www” when entering the URL for the site. Search by zip code to find child care seats available near your home or place of work.

The Workforce Solutions Capital Area’s Child Care Services (CCS) can help provide some information regarding subsidized child care for eligible families. Call 512-597-7191 or email providerservices@wfscapitalarea.com.

Call 2-1-1 for COVID-19 questions and social services and basic needs resources for individuals, staff and families. 

For COVID-19 related early childhood resources in Austin, visit the Success by 6 portal.

Immediate Housing Needs

Neighborhood Housing and Community Development (NHCD) offers information and referrals to assist COVID-19 impacted community members with immediate housing assistance, including:

Information on Avoiding Eviction or Preventing Displacement: Lists resources for legal counseling, alternative housing, tenant relocation assistance, and supportive resources.

Help Paying Rent/Emergency Financial Assistance: Makes available a listing of local programs that provide temporary, emergency financial assistance in the form of grants or loans for utilities, rental expenses and mortgage payments.  

Help for Homeowners, Mortgage Assistance and Property Taxes: Offers guidance and information on refinancing or modifying mortgage loans, lowering payments, or other solutions to avoid foreclosure.  Also, provides property owners on setting up  (or renegotiating) a payment plan for property taxes, or to learn more about available programs, such as homestead exemptions and property tax deferrals for those age 65 and older, persons with disabilities, and veterans. 

Food Assistance

Local food pantries and school districts are providing emergency food access in our community. If you are in need of food assistance, please call 211 or visit Connect ATX.

Organizations providing emergency food assistance to people in need can get connected with volunteers and other resources using the ATX Emergency Food Systems Exchange.

Workforce & Business Resources

Local Assistance

The Austin Economic Development Department is offering funding programs and emergency planning resources for businesses who may find themselves struggling in the coming weeks.

For general resources, the Economic Development Department Small Business Division offers free business coachingfree online classes, and connections to community partners.

Workforce Solutions Capital Area is available to help jobseekers find employment. Call them at 512-485-3792. There is also a Job Seekers page for immediate openings.

State Assistance

Texas Workforce Commission is where individuals can apply for unemployment benefits, including a tutorial to guide you through the process.

Federal Assistance

Small businesses and nonprofits in Travis County can apply for an U.S. Small Business Administration (SBA) Disaster Assistance Loan, which provides loans up to $2 million for fixed debts, payroll, accounts payable and other bills that cannot be paid because of the disaster’s impact.

Small businesses and nonprofits can also apply for the Paycheck Protection Program at any lending institution that is approved to participate in the program. You can call your bank or find SBA-approved lenders in your area through SBA’s online Lender Match tool. You can call your local Small Business Development Center or Women’s Business Center and they will provide free assistance and guide you to lender.

Additional Resources

The Economic Development Department is maintaining list of local, state, federal and community resources on the Small Business Resource Directory. Filter by “Disaster Relief” to find immediate support for your business or non-profit organization impacted by the COVID-19 pandemic.

You may also filter results on the Small Business Resource Directory by the following categories: Accelerator/Incubator, Art/Music, Business Coaching, Business Plans, Contracting, Co-working Spaces, Disaster Relief, Education, Energy,  Film/Television/Video Games, Food Industry, Funding, Grants, Import/Export, Legal, Networking, Nonprofit Startups, Pitch Competition, Recycling Industry, Research, Technology, Trade Groups.

Healthcare Services 

People with no insurance and no established provider experiencing coronavirus-like symptoms (e.g. fever, cough, shortness of breath) should call CommUnityCare at 512-978-8775. CommUnityCare will triage people over the phone and send them to the appropriate location. We are following Centers for Disease Control and Prevention (CDC) rapid-response protocol. People with no established provider should call the number above rather than come in to a clinic to prevent any potential spread of the virus.

Resources for Veterans

US Department of Veterans’ Affairs COVID-19 Response
VA has implemented an aggressive public health response to protect and care for Veterans in the face of this emerging health risk.

WoVeN Women Veterans Network
WoVeN is now offering virtual peer support groups during COVID-19. These meet for 90 minutes at a time every week for two months. To help group members share and reflect on many different aspects of their life, each group meeting focuses on a new theme.

Mental Health Services

Integral Care’s Psychiatric Emergency Services Update:

Starting Tuesday, March 24th, Integral Care’s Psychiatric Emergency Services (PES) will provide all visits by telephone and telehealth. Face-to-face visits will be by appointment only as needed. PES provides urgent mental health care.   PES is not accepting walk-in visits at this time.  Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 1 to speak to our staff. Hours: Monday – Friday, 8am to 10pm; Saturday, Sunday and Holidays, 10am to 8pm

Adult & Children Mental Health Services Update:  

Most Integral Care adult and child mental health services are now being provided by telephone or telehealth.   Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 4 to speak to our staff. Hours: Monday – Friday, 8am to 5pm 

24/7 Crisis Helpline:

Our 24/7 Crisis Helpline continues to provide immediate support to people experiencing a mental health crisis 24 hours a day, 7 days a week.   For help, please call 512-472-4357. Press 1 for English, then 1 for crisis support.

  • Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 1 to speak to our staff.
  • Hours: Monday – Friday, 8am to 10pm; Saturday, Sunday and Holidays, 10am to 8pm 

Integral Care’s Mobile Crisis Outreach Team Update:

Starting Tuesday, March 24th, Integral Care’s Mobile Crisis Outreach Team (MCOT) will provide all visits via telephone and telehealth with face-to-face visits by appointment only as needed. MCOT provides mental health crisis care in the community.  

General Services

Austin 2-1-1 is a free social service hotline available 24 hours a day.

Austin 3-1-1 is a resource to help answer all general questions for more assistance. 

Aunt Bertha is a website that matches qualified individuals with food, housing, transit, health/medical, education, and legal help.


      Donations

      The Austin Disaster Relief Network (ADRN) is partnering with Austin Public Health (APH) and the City's Homeland Security and Emergency Management (HSEM) to collect personal protective equipment from the public. APH and HSEM will distribute the donated supplies based on need. Austinites are encouraged to donate the following supplies:

      • Hand Sanitizer (of all sizes)
      • Antibacterial Soap
      • N95 Masks(NEW)
      • Surgical Masks(NEW)
      • Industrial Masks (N-95 or Dust)
      • Disinfectant Wipes(NEW)
      • Latex-Free Gloves
      • Eye Protection Goggles or glasses (NEW)
      • Face Shields (NEW)
      • Protective Gowns (water-resistant)
      • Disposable Food Grade Gloves
      • Thermometers (NEW only), especially non-contact versions

      ADRN is also accepting homemade masks.

      Donations can be dropped off at ADRN Headquarters/HOPE Family Thrift Store, 1122 East 51st Street, Austin 78723 on Monday-Saturday from 10 am-6 pm