Contact Austin-Travis County Emergency Medical Services
General Information
Customer Service Main: 512-972-7200
To report a concern with a recent transport please call 512-978-1111
For compliments or concerns with your medical care, please complete our online Clinical Review Form
Billing Office
Our billing office is open Monday through Friday from 9:00am-4:30pm CST.
- Phone: 512-972-7210
- Email: EMSBillingInfo@austintexas.gov
- FAX: 512-972-6306
Medical Records
- Phone: 512-972-7036
- Email: EMSMedicalRecords@austintexas.gov
- FAX: 512-482-9407
Special Events/Standby Services
Community Education and Injury Prevention
For school visits and attendance at community events visit Event Request Form | Austin-Travis County Emergency Medical Services | AustinTexas.gov
General Inquiries Email Community Education and Injury Prevention
CPR & First Aid Certification Email Regional Training Center CPR Training
EMS Recruiting
Public Information Office
Our Public Information Office (PIO) is a 24/7 operation responsible for the release of department information to the media and citizens of Travis County via social media and other communication routes. Contact us via email
To request Austin-Travis County EMS public records and/or information, please contact Open Records Requests
For legal inquiries or to submit a court ordered document please email EMS Legal Liaisons.