Handle a civil parking citation
1. Find your parking citation
If you don't have the citation with you, you can look up a parking citation using your license plate number, the vehicle identification number or case number. This online tool will only find cases handled by the City of Austin Municipal Court.
What else do I need to know?
If you purchased parking at a pay by plate pay station, and did not obtain a receipt, you may contact Austin 311 to request one.
Disabled parking violations are criminal offenses. See how to resolve a criminal violation.
If you received a citation outside of Austin or if it was written by anyone other than a City of Austin enforcement officer, you cannot lookup your case or pay a citation using this tool.
2. Resolve your citation
Pay your citation
There are a few ways to pay your citation:
- Online through the case portal
- By calling our payment line at 512-974-4640, Monday-Friday, 8am-5pm, excluding holidays
- By mailing a check or money order to Austin Municipal Court, P.O. Box 2135 Austin, TX 78768-2135 with the following information:
- License plate number
- Date of violation
- Citation number
Your contact information (Name, Address, Phone number)
Make checks payable to Austin Municipal Court
- Western Union – Payment Method
- In person at one of the two courthouse locations:
If you are unable to pay, and have 3 or more cases, you may appear in person at a hearing office to discuss options for a monthly payment plan.
Request a dismissal of the case
If you can show that you did pay for parking or that someone else was responsible for the vehicle, you can ask for the case to be dismissed. You'll be asked to attach any documentation you'd like considered.
Show you were not responsible for the vehicle
Request a hearing
If you believe you were legally parked and/or would like to dispute the parking citation you may request a hearing. You can only request a hearing for a parking citation on or before the initial appearance date.
Online hearings
Fill out our online form to request an online hearing (via Zoom).
You can also request a hearing by e-mailing court@austintexas.gov.
In-person hearings
For an in-person hearing, appear either:
- At the courthouse (6800 Burleson Road, Building 310, Suite 175 Austin, TX 78744) Monday through Friday, 9 a.m. to 6 p.m., OR
- At City Hall (301 W. 2nd Street Austin, TX 78701), Monday through Friday, 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.
Walk-in Zoom hearings are available at the North Customer Service Center: 2121 West Parmer Lane, Suite 116, Austin, Texas 78727 Monday through Friday, 8 a.m. to 4:30 p.m.