Austin-Travis County EMS is a professional healthcare organization that provides emergency medical services to the City of Austin and surrounding Travis County. We are a City of Austin department who partners with area first responders to provide assistance prior to our arrival; however, we are not part of the Fire Department or the Police Department. Being a third-city-service allows us to provide a much higher level of care and focus on doing one thing really well, out of hospital medical care.

We charge users a fee, just like your doctor’s office or the hospital emergency room. However, because we are a government agency, we are able to keep our user fees low compared to private-for-profit EMS providers. By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or worker’s compensation, direct, so you can focus on a speedy recovery.

At Austin-Travis County Emergency Medical Services, patient care does not end at the hospital emergency room. Our billing services are all done in-house so we can insure the same high-level customer service as we provide in our EMS 911 call center and in the ambulance. 

INSURANCE CLAIMS

The EMS billing department can assist with filing insurance claims to Medicare, Medicaid and commercial insurers. To submit your insurance information or an authorization to file a claim to your insurance, visit https://cityofaustin.formstack.com/forms/insurance_submission_form

PAYMENTS

We accept most credit cards: MasterCard, VISA, American Express and Discover. We also accept payments made by cash, check and money order. Payments can be made in the following ways:

             City of Austin EMS PP

             PO BOX 734484

             Dallas, TX 75373-4484

              *Please include your run number on check or money order

  • Phone: 512-972-7210

PAYMENT PLANS

If you are unable to pay your bill in full, we offer an interest-free monthly payment plan to assist you. To keep your account current while on a payment plan, we require a payment every thirty (30) days.  To set up a recurring payment, visit http://austintexas.gov/page/online-payment

NOTICE OF PRIVACY PRACTICES

Austin-Travis County EMS Notice of Privacy Practices 

CONTACT EMS BILLING DEPARTMENT

Our billing office is open Monday through Friday from 9:00am-4:30pm CST.

Phone:  512-972-7210

Email:    EMSBillingInfo@austintexas.gov

FAX:       512-972-6306

Find answers to frequently asked questions about billing and medical records.