Austin-Travis County EMS is a professional healthcare organization that provides emergency medical services to the City of Austin and surrounding Travis County. We are a City of Austin department who partners with area first responders to provide assistance prior to our arrival; however, we are not part of the Fire Department or the Police Department. Being a third city-service allows us to provide a much higher level of care and focus on doing one thing really well, out of hospital medical care.
We charge users a fee, just like your doctor’s office or the hospital emergency room. However, because we are a government agency, we are able to keep our user fees low compared to private-for-profit EMS providers. By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or worker’s compensation, direct, so you can focus on a speedy recovery.
At Austin-Travis County Emergency Medical Services, patient care does not end at the hospital emergency room. Our billing services are all done in-house so we can insure the same high-level customer service as we provide in our EMS 911 call center and in the ambulance.
MEDICAL RECORDS
For all records requests and inquiries from patients and law offices, email EMSMedicalRecords@austintexas.gov
INSURANCE CLAIMS
The EMS billing department can assist with filing insurance claims to Medicare, Medicaid and commercial insurers. To submit your insurance information or an authorization to file a claim to your insurance, visit https://cityofaustin.formstack.com/forms/insurance_submission_form
PAYMENTS
We accept most credit cards: MasterCard, VISA, American Express and Discover. We also accept payments made by cash, check and money order. Payments can be made in the following ways:
- Online credit card payments can be made at http://austintexas.gov/page/online-payment.
- Mail: City of Austin PP
- Phone: 512-972-7210
PO BOX 734484
Dallas, TX 75373-4484
*Please include your run number on all checks and money orders
PAYMENT PLANS
If you are unable to pay your bill in full, we offer an interest-free monthly payment plan to assist you. To keep your account current while on a payment plan, we require a payment every thirty (30) days. To set up a recurring payment, visit http://austintexas.gov/page/online-payment or contact our billing office.
NOTICE OF PRIVACY PRACTICES
Austin-Travis County EMS Notice of Privacy Practices
CONTACT US
Our billing office is open Monday through Friday from 9:00am-4:30pm CST.
Phone: 512-972-7210
Email: EMSBillingInfo@austintexas.gov
FAX: 512-972-6306
MEDICAL RECORDS
Phone: 512-972-7036
Email: EMSMedicalRecords@austintexas.gov
FAX: 512-482-9407
Find answers to frequently asked questions about billing and medical records.