COVID-19 Isolation Facility Ending Intake

Dear Partners, 

As we move into a new phase of the pandemic, please be aware that Tuesday, July 5, 2022, is the last day the Isolation Facilities (ISOFACs) will intake clients. 

In the coming days, Austin Public Health will provide updated guidance for group homes and congregate settings. 

Thank you for the continued partnership during this response. From March 2020 to the first week of June this year, 3,209 people were served in ISOFACs across Travis County. We could not have done this without the coordination with our community partners.

COVID-19 Isolation Facility


Need a place to self-isolate due to COVID-19?

Austin and Travis County have established an Isolation Facility which provides free lodging and services for those who do not have the ability to safely self-isolate due to COVID-19 exposure.

Who is Eligible to use the Isolation Facility?

Anyone who does not have a place to safely isolate and meets one of the following criteria:

— Unvaccinated persons who need to quarantine due to COVID-19 exposure (coming within 6 feet of a person who has tested positive for COVID-19 for longer than 15 minutes, without a mask)

— Persons who have symptoms consistent with COVID-19 but have not been tested

— Persons who have symptoms of COVID-19 and are awaiting test results

— Persons who have tested positive for COVID-19

What to expect at the Isolation Facility

— Lodging

— Meals

— Hygiene products

— Masks and gloves

— In-room telephone

— WiFi

— Television

— Private restrooms 

— Limited social services

— Some over-the-counter medications

Guest MUST remain in their rooms for their isolation period.

Guest MUST be able to care for themselves (go to the toilet, get in and out of bed, take their medications).

No visitors are allowed during a person’s isolation period.

No pets are allowed.

Resources Available on-site at the Isolation Facility:

These services are provided 24/7:

— Emergency Medical team

— Security

— On-site staff

— On-site deliveries to the office (staff will bring items to the guest room)

— Meals and snacks

— Behavioral health professionals on site Monday through Friday and available via TeleHealth on weekends

Examples of unsafe self-isolation situations

— Not having living space in the current home to sufficiently self-isolate and maintain physical distance from others at home (i.e., sharing bedrooms, dorms, etc.) that are not COVID-19 positive

— Living with high-risk individuals (elderly or young) and being unable to self-isolate sufficiently and maintain physical distance

— Living in a group home or congregate living setting

— Experiencing homelessness, whether sheltered or unsheltered

To make arrangements to use the Isolation Facility, call the intake line at 737-615-3989. Intake calls are answered 8 a.m. to 5 p.m. Monday through Friday and 8 a.m. to 1 p.m. on Saturdays. At all other hours, please leave a message and your call will be returned before 9 p.m. the same day. 

¿Necesita un lugar donde pueda estar a una distancia segura debido al COVID-19? 

Austin y el Condado de Travis han establecido instalaciones en un hotel que provee alojamiento y servicios gratis para los que no tienen la capacidad de guardar el distanciamiento de manera segura debido al COVID-19.

¿Quién califica para usar el hotel?

Cualquier persona que no tenga un lugar seguro donde guardar una distancia segura y que cumpla con los siguientes criterios:

  • Personas que tengan que auto-monitorearse por haber estado expuestas al COVID-19 (estar dentro de 6 pies de distancia de un paciente de COVID-19 por más de 1 minuto sin el debido equipo de protección personal)
  • Personas que tengan síntomas consistentes con COVID-19 pero que no se hayan hecho una prueba
  • Personas que tengan síntomas de COVID-19 y estén esperando el resultado de su prueba
  • Personas que han dado positivo al COVID-19
Ejemplos de situaciones de auto-distanciamiento que no son seguras:
  • No tener espacio suficiente en su casa actual para distanciarse físicamente de manera correcta de las demás personas que viven allí (por ejemplo, comparten habitación, dormitorio universitario, etc.)
  • Vivir con personas de alto riesgo (mayores o jóvenes) y no se pueden auto-distanciar lo suficiente y mantener el distanciamiento físico
  • Vivir en un hogar grupal o vivienda grupal
  • Personas sin hogar, ya sea en un refugio o a la intemperie
¿Qué servicios se ofrecen en el hotel?
  • Alojamiento
  • Comidas
  • Productos higiénicos
  • Mascarillas y guantes
  • Teléfono en la habitación
  • WiFi
  • Televisión
  • Servicios sociales limitados
  • Atención médica básica

Recursos disponibles en el lugar:

Estos servicios se ofrecen las 24 horas del día, los 7 días:

  • Personal médico Seguridad
  • El servicio de comidas y meriendas y de profesionales de la salud está en el lugar de lunes a viernes y a través de TeleHealth los fines de semana.
  • Empleados en cada piso
  • Mensajeros

Para hacer arreglos para utliizar el hotel/alojamiento de asilamiento, llame a la línea de admisiones al 737-615-3989.