Vaccine Frequently Asked Questions (FAQs)

Updated 05/05/21

Please check these FAQs regularly for updates. You can also learn more on the main APH COVID-19 Vaccine page.

On this page:

Vaccine Providers

Where can I get vaccinated?

Through Austin Public Health or other local providers. You can also text your zip code to 438829 (822862 for Spanish) to see where the closest vaccination sites are located to your neighborhood. 

Who is APH currently vaccinating? 

All adults are currently eligible to be vaccinated and schedule an appointment through APH or walk-up to one of our sites during clinic hours. Information about current vaccination sites can be found here.


APH Vaccine Scheduling 

How can I sign up for a vaccine through APH?

Create an account or log in at or walk-up without an appointment to our vaccine sites during clinic hours. While registering for an account, or having an appointment is not required, having an account and appointment will help expedite the process at vaccination sites.

What if my loved ones don’t have computer/internet access, how can they sign up? 

If you cannot access the online registration system, please call 311 or 512-974-2000, or walk-up without an appointment to our vaccine sites during clinic hours.

I registered my child for the COVID-19 vaccine, but was notified they were not eligible. Why?

APH has only received the Moderna vaccine, which is only approved for people who are 18 years of age and older. Some providers have received the Pfizer vaccine, which is approved for people who are 16 years of age and older. 


Technology Assistance

I am having issues logging into the account I used to register. What should I do? 

Individuals who are having trouble logging in should add “.aph” at the end of their full email address to see if that allows them to log in. If they cannot remember their password, they can use the “.aph” in the username/email field to re-set their password.

If you are having other technology issues on the pre-registration portal, please use this form for technical assistance with the vaccine pre-registration portal

I've received my first dose of the COVID-19 vaccine from APH but my account is not showing any vaccination information, and I'm worried about not getting the second dose. Where can I get help?

If you have had your first dose from APH and are experiencing an issue with your account please complete this form to correct an error in your APH digital vaccination record. We strongly suggest you upload a photo of your Vaccine card as it will expedite your request.


Site Accommodations

What accommodations are there at the APH vaccine sites for people with mobility issues?

When residents arrive at the vaccination clinic and they indicate that they are unable to walk, stand, or have other mobility issues, there is a designated process that is followed at each vaccination site. They are accommodated with closer parking, wheelchairs if needed, a separate queue line, vaccination stations closer to the entrance and exit, assistance from trained staff, and we can make other accommodations onsite if necessary.

What about on-site interpretation services?

Language Interpretation services will be provided at no cost to anyone in need of the service. When you arrive on site, please report your needs to a representative. 

What if I don't have access to transportation to get to the APH sites?

CapMetro is offering complimentary curb-to-curb service for eligible community members to receive the COVID-19 vaccination. Call 512-369-6050 Monday-Sunday between 6 a.m. and 9 p.m. to request your trip. Same-day reservations are available, time permitting.

For more information, visit  


First Doses

How does APH schedule first dose appointments?

APH is releasing first dose appointments from 7 p.m. Friday through 7 a.m. the following Friday. Log into to schedule an appointment. 


  • When scheduling, it is important to carefully read the questionnaire information to avoid submission errors.
  • If there is high scheduling demand during certain hours, you may be placed in the queue for a short period of time.
  • If you believe there is a mistake with your account, submit a help request to correct the error.

Do I have to schedule an appointment to get vaccinated? 

No, you can also walk-up to our vaccine sites during clinic hours. It is encouraged to register at before arriving to save time on-site. 


Second Doses

When do I schedule my second vaccine dose?

If you received your first dose through APH, we will schedule you for your second dose; you will be contacted by phone or email.

What if I can’t make my scheduled second dose appointment?

If you miss your appointment, you can walk-up after 28 days. Call 311 or 512-974-2000 for walk-up locations and times.

What if I haven't been notified about my second dose?

If you are more than 28 days past your first dose from APH, and have not received a second dose appointment, you can walk-up to any of our vaccine sites and present your CDC vaccination card. Call 311 or 512-974-2000 for walk-up locations and times.

What if I didn’t receive my first dose through APH but need a second dose? 

If you received your first dose from someone other than APH, please contact that provider about receiving your second dose. If you have checked with your first dose provider and for some reason cannot receive your second dose through them, please make sure you get your second dose from the same manufacturer as the first (i.e. Pfizer or Moderna).  

APH receives the Moderna vaccine and can provide second doses for those who received their first dose elsewhere. You can walk-up to any of our vaccine sites after your 28-days and present your CDC vaccination card. Call 311 or 512-974-2000 for walk-up locations and times.

I’ve been fully vaccinated. Now what?

The Centers for Disease Control and Prevention (CDC) issued recommendations on activities that people who are fully vaccinated against COVID-19 can safely resume. APH has also updated our Risk-Based Guidelines for vaccinated individuals


Safety & Effectiveness

Why should I take the COVID-19 vaccine? 

Getting this vaccine once it is available to you represents one step that you can take to return to normalcy. Even with vaccines available, people need to take additional COVID-19 precautions including wearing a mask, watching your distance, and washing your hands often. 

How do I know whether the COVID-19 vaccine is safe? 

Safety is a top priority while federal partners work to make COVID-19 vaccines available. The new COVID-19 vaccines have been evaluated in tens of thousands of volunteers during clinical trials. The vaccines are only authorized for use if they are found to be safe. 

Even though they found no safety issues during the clinical trials, CDC and other federal partners will continue to monitor the new vaccines. They watch out for serious side effects (or “adverse events”) using vaccine safety monitoring systems, like the V-SAFE After Vaccination Health Checker app

Do I need to get vaccinated if I’ve already recovered from COVID-19? 

Yes. Immunity from the COVID-19 vaccine may last longer than the natural immunity you get if you’ve already had COVID-19. People who currently have COVID-19 should not be vaccinated until they have completed their 10-day isolation after testing positive for COVID-19. Once you have recovered from COVID-19, and are eligible, you should get vaccinated.  

How effective will the vaccine be against COVID-19? 

Different vaccines are proving to have different efficacy rates. All currently authorized vaccines are extremely effective at preventing severe disease and death if you do contract the disease, and range from 70-95% effective at preventing disease altogether.  

Side Effects

What are the side effects of the vaccine?

Common side effects from the COVID-19 vaccine include injection site pain or swelling, and fever, chills, tiredness, and headache. These side effects are normal and show that the vaccine is working. They will typically go away within a few days.

Vaccine recipients should be monitored for at least 15 minutes for a more serious allergic reaction. People who have a history of allergic reactions should be monitored for 30 minutes. If you get a COVID-19 vaccine and you think you might be having a severe allergic reaction after leaving the vaccination site, seek immediate medical attention.

If I have side effects from the Moderna vaccine given to me by APH what should I do?

If you experience a severe allergic reaction, immediately call 9-1-1, or go to the nearest hospital.

We encourage you to report side effects through the V-Safe program.
You can also report vaccine side effects to FDA/CDC Vaccine Adverse Event Reporting System (VAERS). The VAERS toll-free number is 1-800-822-7967 or report vaccine side effects to the FDA/CDC online here. Please include “Moderna COVID 19 Vaccine EUA” in the first line of box #18 of the report form. In addition, you can report side effects to ModernaTX, Inc. at 1-866-MODERNA (1-866-663-3762).