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Frequently Asked Questions
All passengers must receive a boarding pass to go through the security checkpoints and enter the concourse. Passengers traveling with E-tickets may either get their boarding pass from the ticket counter or from their airline's self-serve kiosks in the ticket lobby.
Yes. Private screening areas are available upon request at each checkpoint in Austin’s airport.
Remember 3-1-1 for liquids, gels, and aerosols in carry-on luggage:
- Three ounces per container
- In a clear, one-quart bag
- One per passenger.
These bags should be placed in bins going through x-ray like other personal belongings such as keys. This will speed up the process as TSA will not have to search through carry-ons for liquids. For a comprehensive list of exempted liquids and banned items, visit the Transportation Security Administration's (TSA) Web site at www.tsa.gov.
Only ticketed passengers are permitted through the security checkpoints. The people collecting you can meet you in the baggage claim area or on the balcony between ticket counter lobbies.
Yes. The passenger must be waiting curbside with all their luggage ready to load into a vehicle. There is no waiting or no parking at the curb for arriving passengers. If a vehicle is left unattended for any reason, the vehicle will be towed at the owners' expense.
Some airlines at Austin-Bergstrom International Airport have curbside check-in for luggage. Single-occupant vehicles cannot use curbside check-in, as this leaves the vehicle unattended. Check with your airline for availability.
Passengers are permitted to bring one carry-on and one personal item, such as a briefcase or purse.
Yes. Persons carrying special medications that require needles or syringes need to make sure the medication is clearly marked with the pharmaceutical label.
The Transportation Security Administration is responsible for the security checkpoints and deploys the federal screeners operating checkpoints. In order to protect your rights, passengers must file a written claim with TSA. Passengers can also call the TSA Consumer Hotline at 866-289-9673.
Contact your airline regarding accompanying any children flying alone. Airline ticket agents may issue a pass allowing an unticketed person to go through passenger security screening and onto the concourse. This may allow children to be accompanied to their departing flight or for meeting arriving children at the gate.
Because of existing regulations for passport and visa controls customers may experience some or all of the following:
- Primary passport inspection
- Registration for further processing
- Secondary screening
The Hilton Austin Airport. Tel: 512-385-6767
Luggage may be checked at the ticket counter or at curb side and left with the airline's representative. Checked bags are screened by the Transportation Security Administration and may be opened. Passengers are asked not to lock their luggage. Cable or zip ties are recommended for securing luggage. Any luggage opened by Transportation Security Administration screeners will be resealed, and a notice of inspection placed inside the luggage.
For a comprehensive list of banned items, visit the Transportation Security Administration's website.
Passengers are advised to arrive in the airport terminal at least two hours prior to departure time during the daily peak travel times of 5 a.m. to 8 a.m., 11 a.m. to 1 p.m., and 3 p.m. to 5:30 p.m. Lines will be longer during these peak times with security waits over 45 minutes possible. For all other flight times, passengers are advised to arrive at least 90 minutes prior to departure.
Passengers need to bring a government-issued photo ID to the airport. A drivers license is one such form of ID.
On the upper level across from the Southwest Airlines ticket counter is Fara Café and Sports Bar. Fara Café offers delicious, aromatic coffee and gourmet sandwiches. The upstairs sports bar offers a variety of beer and wine and a full service bar. In the baggage claim area there are vending machines with beverages and snacks.
On the upper level across from Checkpoint #2 is SoCo Market. Named after the hip South Congress neighborhood, SoCo Market offers sandwiches, Austin Java coffee, smoothies, baked goods, drinks and sundries.
You can meet your arriving passenger in the baggage claim area or on the balcony between ticket counter lobbies.
Free Cell Phone Lot- Wait here ‘til they call you
Picking someone up at the airport? Use the free cell phone lot. Simply drive to the waiting area and relax until your arriving party calls and is ready to be picked up at curbside.
Where is it? To access the new Cell Phone Lot, from SH 71, take the Spirit of Texas Drive “Airport Cargo/Service Entrance” exit. Turn right onto Spirit of Texas Drive. Go straight at the four-way stop and at the second four-way stop go straight. The next right is Rental Car Lane. Turn right onto Rental Car Lane and the cell lot will be on the left. One may also access the cell phone lot from the main airport entrance road, Presidential Blvd. via Spirit of Austin Lane. From SH 71, take Presidential Blvd. to Spirit of Austin Lane and take a right. Spirit of Austin Lane comes to a four-way stop at Spirit of Texas Drive. Take a left onto Spirit of Texas Drive. The next right is Rental Car Lane. Turn right onto Rental Car Lane and the cell lot will be on the left.
When you’re picking up passengers, drive to the baggage level of the terminal or the upper level as you enter the airport property. The terminal curb side is for active loading and unloading only. Parking and unattended vehicles are not allowed.
Those wishing to enter the terminal to meet their passenger, may choose to park in the airport garage or close-in Lot A. Both the garage and Lot A charge an hourly rate of $3 per hour or part thereof, up to daily maximums. Full rates for all ABIA On-Airport Parking can be found on our Parking page.
If you are to be collected from the airport, make sure that the people collecting you know your flight number and the airport that you are flying from.
Yes. Security screeners may ask travelers to turn on all electronic devices to show that they are operational.
Yes, Austin airport passengers may now enjoy up to four hours of free Wi-Fi on Boingo. To connect, select Boingo Hotspot under the Wi-Fi options; then select "Complimentary Wi-Fi" in the Boingo options. For additional options, see Boingo menu located on their splash page. It may be necessary to view a short video by sponsor(s).
The Barbara Jordan Terminal currently has 24 gates and services the following airlines – Aeromexico, Air Canada, Alaska, American, Branson Air Express, British Airways, Condor, Delta, Frontier, jetBlue, Southwest, United, Virgin America and Volaris.
The South Terminal has three gates and services the following airlines – Allegiant, Sun Country and Texas Sky. The South Terminal opened on April 13, 2017, has its own entrance for picking up and dropping off passengers, parking, check in and ticket counters, security checkpoint and other amenities. The South Terminal is not accessible from the Barbara Jordan Terminal. For more information, maps and directions for the South Terminal that is located off Emma Browning Ave click here
For information on health and diseases, visit the Centers for Disease Control at www.cdc.gov