|
911 Calls Received |
|
|
Desired Outcomes |
Not applicable |
|
Standard |
Not applicable |
|
Acceptable Quality Level |
Not applicable |
|
Monitoring Method |
Run Chart updated by 10th business day of each month |
|
Measure Description |
|
|
Indicator Description |
Count of all calls received in cthe communication center by EMS. |
|
Question Indicator Answers |
How many 911 calls does ATCEMS receive each month? |
|
Patient/Customer Need |
Not applicable |
|
Type of Measure |
Process |
|
Objective |
Not applicable |
|
Data Provided By |
Business Analysis and Research Team, derived from the CAPCOG eCATS reporting tool. |
|
Reporting Values |
Count of emergency calls received via 911 and the non-911 numbers, as routed through the CAPCOG emergency number switch. |
|
Limitations |
Not applicable |
|
Notes |
None |
|
Measure Calculation |
|
|
Formula Description |
The count of inbound calls as reported through the CAPCOG 911 phone switch. |
|
Indicator Formula |
value=count([incoming calls]) |
|
Data Filters |
None |
|
Interval Calculation |
Not applicable |
|
Numerator |
Population: Incoming calls received through the CAPCOG 911 phone switch. |
|
|
Inclusion: Values in the "Total Calls" column of the report Last 12 Months Answer Time. |
|
|
Exclusion: None |
|
|
Data Source: eCATS report Last 12 Months Answer Time, from the "Preconfigured Reports" section of CAPCOG eCATS reporting tool |
|
Denominator |
Population: Not applicable |
|
|
Inclusion: Not applicable |
|
|
Exclusion: Not applicable |
|
|
Data Source: Not applicable |
|
Aggregation |
Calls are aggregated by month or year (calendar or fiscal) |
|
Stratification |
None |
|
Minimum Sample Size |
Not applicable |
|
Data Lineage |
Call volume is automatically tracked through the CAPCOG 911 switch. Values are obtained through the online eCATS reporting tool |
|
Reporting |
|
|
ATCEMS Scorecard |
Medium: Web site chart |
|
Measure Calculation |
|
|
Pillar/Strategic Objective Links |
None |
|
Development Status |
Actively reporting. |
|
References |
None |
|
Best Practices |
None referenced |
|
Definition Version Info |
Version B; 2014-02-20 |