General Information


Billing Office

If you are a patient or family member, contact our Billing Office to give insurance information or inquire about a bill/account. Patients and family members can also contact the Billing Office to inquire how to obtained their personal medical records.

Email Billing
Billing FAQs

Medical Records

If you are an Attorney or Record Company wanting to obtain medical records and/or a billing statement as part of litigation or if you are a Law Enforcement agencies doing ongoing investigations, please contact Medical Records.

EMS Medical Records Requests
Medical Records FAQs

Special Events/Standby Services

Request Standby Services


AHA Regional Training Center CPR Training


Community Education and Injury Prevention

Email Community Education and Injury Prevention


EMS Recruiting

Email Recruiting


Public Information Office

Our Public Information Office (PIO) is a 24/7 operation responsible for the release of department information to the media and citizens of Travis County via social media and other communication routes. Contact us via email, Like us on Facebook, Follow us on Twitter, and Subscribe to our YouTube channel.

To request Austin-Travis County EMS public records and/or information, please contact Open Records Requests

For legal inquiries or to submit a court ordered document please email EMS Legal Liaisons.