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Our mission within the Consumer Services Division is to provide the experience to help you establish and maintain your Water and Wastewater needs. There are two work groups within the Consumer Services Division.

For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality and affordable water services to our customers. Austin Water consistently ranks among the best in the country when it comes to water quality.

Here, you will find links to billing information, water and wastewater service rates, impact fees, and customer service/tap applications.

For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future:

Water Conservation program participants must meet all eligibility requirements and receive water from Austin Water or one of the following water providers:

The SSD programs are: Cross Connection Control/Water Protection; Industrial Waste Control/Pretreatment; Lake Water Protection, Liquid Waste Haulers; Waste Management; and Water Wells. Each program includes strict enforcement requirements; however, our utmost aim is promoting consistent compliance to help customers protect health and safety; reduce pollutants; and minimize waste and liability.

A tap, simply put, is a literal tap on the main. This main could be either a water or wastewater main which are maintained by Austin Water. Each property that is served or wants to be served has a tap to the property. The Taps Office processes this permit for both residential and commercial customers.

Austin Water Utility has two major wastewater treatment plants: Walnut Creek and South Austin Regional. The two major plants have total permitted capacity of 150 million gallons per day. 

In case of a large broken water line, no water, or other water emergency, please see if a report has already been made using our Water Leak Response Map. If the leak has not been reported, call 512-972-1000 immediately.

The Austin area lies above one of the most productive aquifers in the country, the Edwards Aquifer. However, the aquifer is also very vulnerable to pollution that can travel through porous limestone layers from activities on the surface. 

WTP4, Austin Water’s newest water treatment plant is completed.  The plant, which is located on Lake Travis, is capable of treating 50 million gallons a day (mgd) with room to expand to 300 mgd. This investment will add reliability by giving utility customers an additional plant that draws from Lake Travis instead of Lake Austin, save energy in serving the north and northwest Desired Development Zone, and provide for continuous service during shutdowns and repairs of Austin Water’s two other treatment plants and aging pump stations which are critical to getting water to customers.

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