If you are experiencing no water or a major water line emergency, check to see if it has been reported on our Leak Response Map. If the issue has not been reported, immediately call (512) 972-1000.

For smaller leaks, such as trickling, puddling, or flows down the street, submit a Leak Report Form.

Austin Water is responsible for maintaining and repairing water mains throughout our service area. Property owners are responsible for service lines past the meter and internal plumbing issues.

Detecting Leaks at Your Property

Here's how to locate your water meter and check for leaks:

 

Leak Repair Process

Every effort is made to respond to leak reports quickly and with as few disruptions as possible. Once a leak has been reported, the following steps are taken to repair the leak:

Leak Investigation: An Austin Water technician is routed to confirm the leak's location, size, and severity. Once confirmed, crews are routed or scheduled to make the repair. 

Leak Repairs: Austin Water crews are on standby 24 hours a day, 365 days per year, to repair leaks and broken water lines. Waterline repair often involves traffic control for rerouting traffic and roadway repair. Austin Water coordinates with Austin's Transportation and Public Works Departments, as required. 

Water Outages: Austin Water crews maintain infrastructure through a variety of activities such as exercising valves, pressure and flow testing, and leak detection, among other preventative maintenance services. Additionally, in a rapidly growing city, development requires tie-ins to existing infrastructure to establish new connections. These activities often require a test and subsequent temporary shutout for our customer base and are reflected in this map. 
 

Bill Adjustments

If you have experienced a leak that resulted in a higher than average bill, submit a request for a water leak bill adjustment.

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