Walk-in Availability Update
Water Conservation Help Desk walk-in hours are by appointment only. Appointments are available during normal business hours and subject to staff availability.
To schedule an appointment with the Help Desk, please contact us at watercon@austintexas.gov or 512-974-2199 option 4.
- Free water conservation tools (available for residential customers only) are mailed to the customer, free of charge. Click here to submit a request for your free water conservation tools.
- If you prefer to pick up your order at our Waller Creek Office (located downtown), please select the pick-up option on the request form. In-person pick up is available during regular business hours by appointment only and subject to staff availability.
Rebate Tax Reporting Update
According to IRS tax regulation, water conservation rebates totaling $600 or more within the same calendar year are considered miscellaneous income and may be taxable by the IRS. To comply with these regulations, applicants who meet this threshold are required to provide additional information to Austin Water Conservation prior to rebate approval. This information includes either the applicant’s social security number or a signed, completed W-9 Form. If identified as applicable, an Austin Water Conservation team member will contact the applicant with further instructions.
Customers of Austin Water or a qualifying water provider can receive rebates and incentives by taking steps to conserve water.
- Free Tools for Residential Customers
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- Free Water Conservation Tools - aerator, showerhead, and soil moisture meter
- Irrigation System Evaluation - checks system efficiency
- Gray Water - learn about gray water collection
- Free Tools for Commercial (CII) and Multi-family Customers and Schools
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- 3C Business Challenge
- Free Showerheads & Faucet Aerators (multi-family facilities only)
- WaterWise Hotel Partnership - recognition for water-efficient lodging facilities
- Residential Rebates
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- INCREASED FUNDING - WaterWise Landscape / en español - up to $3,000 to convert turf grass to native bed
- Cartridge Pool Filter / en español - up to $250 to replace sand or DE pool filter with cartridge pool filter
- Irrigation Upgrade / en español - up to $1,000 to improve irrigation efficiency
- Landscape Survival Tools / en español -up to $120 for compost, mulch, and core aeration service
- Laundry to Landscape - up to $150 to reuse laundry graywater to water landscape
- Pool Cover - up to $200 for new pool cover
- Pressure Regulating Valve / en español - up to $150 for pressure regulating valve
- Rainwater Harvesting / en español -up to $5,000 for equipment to capture rainwater
- Watering Timer /en español - up to $40 for hose timers
- WaterWise Rainscape / en español- up to $500 for landscape features to retain rainwater
- Commercial (CII)/ Multi-family/ Schools Rebates
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- INCREASED FUNDING - WaterWise Landscape / en español (Multi-family HOA only) - up to $5,000 to convert turf grass to native plants
- Bucks for Business / en español - up to $100,000 for equipment and process efficiency upgrades
- Alternative Onsite Water Systems
- Cooling Towers & Alternative Cooling Systems
- Commercial Kitchen /en español- from $40 to $5,000 per item for water-efficient kitchen equipment
- Irrigation System Improvement / en español- to increase irrigation efficiency
- Rainwater Harvesting - up to $5,000 for equipment to capture rainwater
- Water Efficiency Audit / en español - up to $5,000 for an audit to identify potential water savings
- Cartridge Pool Filter / en español (Multi-family / HOA only) - up to $250 to replace sand or DE pool filter with cartridge pool filter
- Pressure Regulating Valve (Multi-family only) - up to $750 for pressure regulating valve
- Voluntary Reclaimed Water Connection Pilot / en español – up to $100,000 for voluntary connection to the reclaimed water system
- WaterWise Rainscape (Schools only) - up to $500 for landscape features to retain rainwater
Onsite Water Reuse System Pilot Incentive Program - In December 2020, the City of Austin adopted the Onsite Water Reuse Systems Ordinance, adding Chapter 15-13 to the City of Austin Code, to regulate the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings. Visit the Onsite Water Reuse System page for a list of resources to help you with your system design and to apply for system funding.
- Programs
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- Commercial Facility Irrigation Assessment (Commercial, Multi-family, & City facilities one acre or larger) - irrigation evaluation required every two years
- Commercial Vehicle Wash Facility Efficiency Assessment (Commercial, Multi-family, & City facilities using vehicle wash equipment) - efficiency inspection required every year
- Cooling Tower Efficiency (All properties with cooling towers) - properties must register their cooling towers and submit annual inspection reports
- Program Summaries
- Commercial Case Studies
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