Walk-in Availability Update
Water Conservation Help Desk walk-in hours and free water conservation tools (available for residential customers only) pick-up are by appointment only. Appointments are available during normal business hours and subject to staff availability.
Click here to submit a request for your free water conservation tools (available for residential customers only) and appointment for pick-up.
To schedule an appointment with the Help Desk, please contact us at email@example.com or 512-974-2199 option 4.
Rebate Tax Reporting Update
According to IRS tax regulation, water conservation rebates totaling $600 or more within the same calendar year are considered miscellaneous income and may be taxable by the IRS. To comply with these regulations, applicants who meet this threshold are required to provide additional information to Austin Water Conservation prior to rebate approval. This information includes either the applicant’s social security number or a signed, completed W-9 Form. If identified as applicable, an Austin Water Conservation team member will contact the applicant with further instructions.