Walk-in Availability Update

Water Conservation Help Desk walk-in hours are by appointment only. Appointments are available during normal business hours and subject to staff availability.

To schedule an appointment with the Help Desk, please contact us at watercon@austintexas.gov or 512-974-2199 option 4.

  • Free water conservation tools (available for residential customers only) are mailed to the customer, free of charge. Click here to submit a request for your free water conservation tools.
  • If you prefer to pick up your order at our Waller Creek Office (located downtown), please select the pick-up option on the request form. In-person pick up is available during regular business hours by appointment only and subject to staff availability.

Online Residential Rebate Application

NEW - Applying for an Austin Water residential rebate is easier than ever before thanks to our new online application form! To apply for a residential rebate program, click here.

Paper and PDF copies of individual rebate applications, including versions in Spanish, are available by request by contacting watercon@austintexas.gov or 512-974-2199 option 4.

Customers of Austin Water or a qualifying water provider can receive rebates and incentives by taking steps to conserve water.

Free Tools for Residential Customers
Free Tools for Commercial (CII) and Multi-family Customers and Schools
Residential Rebates 

Click here to apply

To request a paper or PDF copy of an individual rebate application, please contact watercon@austintexas.gov or 512-974-2199 option 4. / Para pedir una copia física o un PDF de una aplicación de reembolso, por favor contacte watercon@austintexas.gov o 512-974-2199 opción 4.

  • INCREASED FUNDING - WaterWise Landscape - up to $3,000 to convert turf grass to native bed
  • Cartridge Pool Filter - up to $250 to replace sand or DE pool filter with cartridge pool filter
  • Irrigation Upgrade - up to $1,000 to improve irrigation efficiency
  • Landscape Survival Tools - up to $120 for compost, mulch, and core aeration service 
  • Laundry to Landscape - up to $150 to reuse laundry graywater to water landscape
  • Pool Cover - up to $200 for new pool cover
  • Pressure Regulating Valve - up to $150 for pressure regulating valve
  • Rainwater Harvesting - up to $5,000 for equipment to capture rainwater 
  • Watering Timer - up to $40 for hose timers
  • WaterWise Rainscape - up to $500 for landscape features to retain rainwater
Commercial (CII)/ Multi-family/ Schools Rebates

Onsite Water Reuse System Pilot Incentive Program - In December 2020, the City of Austin adopted the Onsite Water Reuse Systems Ordinance, adding Chapter 15-13 to the City of Austin Code, to regulate the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings. Visit the Onsite Water Reuse System page for a list of resources to help you with your system design and to apply for system funding.

Program Summaries 
Commercial Case Studies 

Commercial case studies and success stories 

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