Walk-in Availability Update

Water Conservation Help Desk walk-in hours are by appointment only. Appointments are available during normal business hours and subject to staff availability.

To schedule an appointment with the Help Desk, please contact us at watercon@austintexas.gov or 512-974-2199 option 4.

  • Free water conservation tools (available for residential customers only) are mailed to the customer, free of charge. Click here to submit a request for your free water conservation tools.
  • If you prefer to pick up your order at our Waller Creek Office (located downtown), please select the pick-up option on the request form. In-person pick up is available during regular business hours by appointment only and subject to staff availability.

Rebate Tax Reporting Update

According to IRS tax regulation, water conservation rebates totaling $600 or more within the same calendar year are considered miscellaneous income and may be taxable by the IRS. To comply with these regulations, applicants who meet this threshold are required to provide additional information to Austin Water Conservation prior to rebate approval. This information includes either the applicant’s social security number or a signed, completed W-9 Form. If identified as applicable, an Austin Water Conservation team member will contact the applicant with further instructions.

Customers of Austin Water or a qualifying water provider can receive rebates and incentives by taking steps to conserve water.

Free Tools for Residential Customers
Free Tools for Commercial (CII) and Multi-family Customers and Schools
Residential Rebates 
Commercial (CII)/ Multi-family/ Schools Rebates

Onsite Water Reuse System Pilot Incentive Program - In December 2020, the City of Austin adopted the Onsite Water Reuse Systems Ordinance, adding Chapter 15-13 to the City of Austin Code, to regulate the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings. Visit the Onsite Water Reuse System page for a list of resources to help you with your system design and to apply for system funding.

Program Summaries 
Commercial Case Studies 

Commercial case studies and success stories 

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