Walk-in Availability Update
Water Conservation Help Desk walk-in hours are by appointment only. Appointments are available during normal business hours and subject to staff availability.
To schedule an appointment with the Help Desk, please contact us at watercon@austintexas.gov or 512-974-2199 option 4.
- Free water conservation tools (available for residential customers only) are mailed to the customer, free of charge. Click here to submit a request for your free water conservation tools.
- If you prefer to pick up your order at our Waller Creek Office (located downtown), please select the pick-up option on the request form. In-person pick up is available during regular business hours by appointment only and subject to staff availability.
Online Residential Rebate Application
NEW - Applying for an Austin Water residential rebate is easier than ever before thanks to our new online application form! To apply for a residential rebate program, click here.
Paper and PDF copies of individual rebate applications, including versions in Spanish, are available by request by contacting watercon@austintexas.gov or 512-974-2199 option 4.
Customers of Austin Water or a qualifying water provider can receive rebates and incentives by taking steps to conserve water.
- Free Tools for Residential Customers
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- Free Water Conservation Tools - aerator, showerhead, and soil moisture meter
- Irrigation System Evaluation - checks system efficiency
- Gray Water - learn about gray water collection
- Free Tools for Commercial (CII) and Multi-family Customers and Schools
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- 3C Business Challenge
- Free Showerheads & Faucet Aerators (multi-family facilities only)
- WaterWise Hotel Partnership - recognition for water-efficient lodging facilities
- Residential Rebates
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To request a paper or PDF copy of an individual rebate application, please contact watercon@austintexas.gov or 512-974-2199 option 4. / Para pedir una copia física o un PDF de una aplicación de reembolso, por favor contacte watercon@austintexas.gov o 512-974-2199 opción 4.
- INCREASED FUNDING - WaterWise Landscape - up to $3,000 to convert turf grass to native bed
- Cartridge Pool Filter - up to $250 to replace sand or DE pool filter with cartridge pool filter
- Irrigation Upgrade - up to $1,000 to improve irrigation efficiency
- Landscape Survival Tools - up to $120 for compost, mulch, and core aeration service
- Laundry to Landscape - up to $150 to reuse laundry graywater to water landscape
- Pool Cover - up to $200 for new pool cover
- Pressure Regulating Valve - up to $150 for pressure regulating valve
- Rainwater Harvesting - up to $5,000 for equipment to capture rainwater
- Watering Timer - up to $40 for hose timers
- WaterWise Rainscape - up to $500 for landscape features to retain rainwater
- Commercial (CII)/ Multi-family/ Schools Rebates
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- INCREASED FUNDING - WaterWise Landscape / en español (Multi-family HOA only) - up to $5,000 to convert turf grass to native plants
- Bucks for Business / en español - up to $100,000 for equipment and process efficiency upgrades
- Alternative Onsite Water Systems
- Cooling Towers & Alternative Cooling Systems
- Commercial Kitchen /en español- from $40 to $5,000 per item for water-efficient kitchen equipment
- Irrigation System Improvement / en español- to increase irrigation efficiency
- Rainwater Harvesting - up to $5,000 for equipment to capture rainwater
- Water Efficiency Audit / en español - up to $5,000 for an audit to identify potential water savings
- Cartridge Pool Filter / en español (Multi-family / HOA only) - up to $250 to replace sand or DE pool filter with cartridge pool filter
- Pressure Regulating Valve (Multi-family only) - up to $750 for pressure regulating valve
- Voluntary Reclaimed Water Connection Pilot / en español – up to $100,000 for voluntary connection to the reclaimed water system
- WaterWise Rainscape (Schools only) - up to $500 for landscape features to retain rainwater
Onsite Water Reuse System Pilot Incentive Program - In December 2020, the City of Austin adopted the Onsite Water Reuse Systems Ordinance, adding Chapter 15-13 to the City of Austin Code, to regulate the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings. Visit the Onsite Water Reuse System page for a list of resources to help you with your system design and to apply for system funding.
- Programs
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- Commercial Facility Irrigation Assessment (Commercial, Multi-family, & City facilities one acre or larger) - irrigation evaluation required every two years
- Commercial Vehicle Wash Facility Efficiency Assessment (Commercial, Multi-family, & City facilities using vehicle wash equipment) - efficiency inspection required every year
- Cooling Tower Efficiency (All properties with cooling towers) - properties must register their cooling towers and submit annual inspection reports
- Program Summaries
- Commercial Case Studies
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