Walk-in Availability Update
Water Conservation Help Desk walk-in hours are by appointment only. Appointments are available during normal business hours and subject to staff availability.
To schedule an appointment with the Help Desk, please contact us at watercon@austintexas.gov or 512-974-2199 option 4.
- Free water conservation tools (available for residential customers only) are mailed to the customer, free of charge. Click here to submit a request for your free water conservation tools.
- If you prefer to pick up your order at our Waller Creek Office (located downtown), please select the pick-up option on the request form. In-person pick up is available during regular business hours by appointment only and subject to staff availability.
Online Residential Rebate Application
NEW - Applying for an Austin Water residential rebate is easier than ever before thanks to our new online application form! To apply for a residential rebate program, click here.
Paper and PDF copies of individual rebate applications, including versions in Spanish, are available by request by contacting watercon@austintexas.gov or 512-974-2199 option 4.
RECENT NEWS
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