My ATX Water

The My ATX Water Program

In 2021, Austin Water launched My ATX Water, a citywide smart water meter program replacing 250,000 analog meters with wireless-connected digital ones. The program includes a customer portal for real-time water metrics, alerts, tips, and customization. Sign up with your Austin Water account number.

Installations are ongoing citywide, so check our interactive map for details. If your address isn't listed yet, it will be soon! The portal provides monthly data before installation and near-real-time data afterward. Stay tuned for updates on new meters in your area.

Welcome to the My ATX Water Customer Portal

Benefits to Customers

• A new digital meter will be installed at each home or business.
• Water use will be collected and transmitted daily to a customer portal via a secure wireless connection.
• Customers can track water use and get alerts when water use increases, or possible leaks are detected.
• Customers will continue to receive a monthly bill for water and wastewater services.

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Frequently Asked Questions

About the Project

What is the My ATX Water Project?

My ATX Water is Austin's city-wide smart meter system, upgrading the water meter infrastructure. It replaces analog meters with wireless-connected, electronically read ones. The customer portal offers daily water use data and custom notifications, supporting Austin Water's water conservation goals in the 100-year Water Forward plan.

What are the benefits?

• Custom Notifications – Get alerts for sudden water use increases, indicating potential leaks or continuous flow.
• Daily Water Use Updates – Access your usage data easily. Stay informed about your water consumption.
• Water Budgeting Feature – Receive alerts if your usage exceeds the threshold.
• Tools to save water and money – Utilize water-use reports to reduce consumption and cut costs on your monthly bill.

For further assistance, contact the City of Austin Utilities Customer Care Center at coautilities.com or 512-494-9400.

When will a new water meter be installed at my address? 

Austin Water plans to install 250,000 new meters for customers over the next 4 years, with a pilot phase completed in early 2021. Installations will continue until 2025, and customers will receive advance notifications. Check our interactive map for upcoming installations. If your address isn't listed now, check back later in the year, as the map only displays completed or scheduled installations for the upcoming months.

How is the project being paid for?

Austin Water is committed to affordability for our customers and has worked with the Texas Water Development Board to secure low interest loans to fund most of the project.

How does the system work?

A new digital meter will be installed at each home or business. 

Meter Installation

Do I need to do anything before my new meter is installed? 

Check the area around your water meter. If landscaping or other personal items are blocking access to your meter, please remove them prior to installation.

How can I request a new water meter at my home or business?

There’s no need to request a new meter. Austin Water will install 250,000 new meters for customers over 4 years starting in 2021. We’re working to replace every customer’s meter as quickly as we can!  Austin Water will notify customers prior to their scheduled installation with a mailer and door-hanger. 

Will the new meter be installed in the same location as the current meters?

Austin Water plans to install new meters in the same location and replace the meter box lid. 

Will there be a disruption in water service during installation of the meter? 

During installation your water service will be off for about 20 minutes. The technician will knock on your door prior to installation to notify you. Crews also will leave a door hanger with instructions on flushing your line and signing up for the portal when installation is completed. 

Do I need to flush my water line after the new water meter is installed?

We recommend customers clear sediment in their water line by running an outside spigot and cold water in a bathtub for about 10 minutes. Listen for hissing and spitting, indicating air in the line. Run until clear, checking for additional air bubbles. Clean screens on faucets and shower heads if necessary.

For on-demand water heaters, follow the same steps but run hot and cold water in the bathtub for 10 minutes. If hot water isn't flowing, check the relief valve on the heater and pull it to release air. Refer to your hot water heater user’s manual for safe execution.

Who will install the new meters?

Austin Water is working with Aclara SGS to install customer meters. They will be identified with signage on their vehicles and uniforms and will carry identification cards.

Can I opt out from receiving a new meter?

My ATX Water is upgrading city water meters with Badger, a trusted manufacturer used by Austin Water for years. If you opt out, you'll still get a new meter with a digital display but without the communications device for automated readings. A one-time fee of $75 and a $10 monthly charge for manual readings apply. Opting out means losing access to daily water usage, high-use notifications, leak alerts, and emergency water information.

System Operations

Will my water bill increase when a new meter is installed? 

Customers may see an increase in their monthly water use due to old meters inaccurately measuring water consumption as they age. The new meters ensure accurate measurement, billing only for the water used. Additionally, customers gain tools to monitor and manage water consumption effectively.

Who pays for the electricity for the new meter? 

The meters will be powered by a battery that typically has a 10-year lifespan. Austin Water will be responsible for replacing the battery when necessary. 

How will the system work during a power outage?

Since the meters and data collectors are battery powered, power outages will not affect the data collection portion of the system.

What if someone hacks into the new system? Will they be able to turn off my water service? 

Austin Water is installing meters that do not have the capability to remotely turn off water service. The data transmission system is encrypted and anonymous, so it is secure from hacking. Water service can only be turned off manually, so there is no risk to your service from this system.

Will the City of Austin be able to shut off my water using this device?

Austin Water does not and will not have the ability to turn off or regulate customers’ water use remotely.

How will the meter data be transmitted?

Data will be transmitted by radio frequency.

Is it safe for people to be around the equipment?

It is safe to be around the equipment. The power source is equivalent to two AA-batteries. The batteries are sealed in water-proof epoxy. 

Customer Portal

How can I access the My ATX Water Portal?

To sign up for the portal, grab your customer ID number and head here. After signing up, you will no longer need your customer ID to log in.

Will I get a notification if I have a leak at my home?

Depending on your notification preferences, you can receive an alert of unusual water use that could be a leak, or usage that exceeds thresholds that you have set.

How long will it take for water use data to show up in the customer portal?

Data should be available within 24 hours of consumption. 

Can I pay my utility bill on the My ATX Water Portal?

There will be a link to the City of Austin Utilities where payment can be made. 

More Information

Who do I contact if I have an issue with my water service?

Please contact Austin Water’s 24-hour Emergency Dispatch Line at 512-972-1000 if there is an issue with your water or wastewater service. 

Who do I contact about an issue with my bill?

Customers will continue to receive a monthly bill for water and wastewater services. Customers need to sign up for the customer portal, where they can track water use and get alerts when water use increases or possible leaks are detected.  Water use will be collected and transmitted daily to a customer portal via a secure wireless connection.

Printable Resources

• My ATX Water - Austin’s Smart Water Meter System - Overview
• My ATX Water - Sistema de medidores de agua inteligentes de Austin - Descripción general

Map

Click and drag the interactive map below to view the pilot project area, locate your address and other details. The map only shows completed installations or those on the schedule for the upcoming months.

My ATX Water Full Screen Interactive Map.