The Austin City Council approved contracts on March 26, 2020, paving the way for Austin Water to modernize its water metering system. Over the next five years, the project will replace more than 230,000 analog water meters with electronically read water meters connected to a wireless network. The project will also develop a customer portal with near-real time water use data where customers can sign-up for customized notifications.

Austin Water will notify customers when their installation is scheduled. Customers can expect to receive much more information in the coming months.

About Austin's Smart Water Meter System

What is the My ATX Water Project?

My ATX Water, Austin’s smart water meter system, will replace analog water meters with electronically read meters connected to a wireless network. A customer portal will provide daily water use data and custom notifications. The project is an important strategy to achieve water conservation goals in Austin Water’s 100-year water plan, known as Water Forward.

 

Pilot Project

Austin Water will begin a systems testing pilot in September 2020 for the My ATX Water: Austin’s Smart Water Meter System. The pilot includes nearly 5,000 water meters that were chosen to test the system capabilities and tackle challenges across various terrain, aging infrastructure, and a variety of dwelling types and meter sizes.

The systems testing pilot will allow Austin Water to ensure that the technology, connectivity and data transfer systems are set up and working properly before investing in full implementation of the project. The system testing pilot includes all or a portion of River Place/Glenlake and Long Canyon neighborhoods (about 1,920 meters) and Windsor Park/Mueller neighborhoods (about 2,840 meters).

Prior to installation, customers will receive a mailer and postcard with more details. Customers do not need to be home during the installation of their new meter.

 

  • A new digital meter will be installed at each home or business.
  • Water use will be collected and transmitted daily to a customer portal via a secure wireless connection.
  • Customers need to sign up for the customer portal, where they can track water use and get alerts when water use increases, or possible leaks are detected.
  • Customers will continue to receive a monthly bill for water and wastewater services.

 
  • Customized Notifications – Sign up for custom notifications if your water use suddenly increases, indicating a possible water leak. 
  • Daily Water Use Updates – Your data is at your fingertips. Know how much water you are using. 
  • Water Budgeting Feature – Sign up for alerts if your water usage is exceeding your threshold. 
  • Tools to reduce your water use and save money – Water-use reports help you reduce your water use and save on your monthly bill.

 

Printable Resources

Map

Click and drag the map below to view the pilot project area or expand it to view full screen

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