Austin Water delivers drinking water of the highest quality at exceptional value. Your water is tested multiple times a day, every day, as it passes through the treatment process — ensuring that you receive the highest quality drinking water every time you turn on the tap.
Austin Water consistently ranks among the best in the country when it comes to water quality.
Austin Water is among an elite group of water utilities that have earned the prestigious President's Award from the American Water Works Association for exceptional performance of water treatment plant filters.
- Forbes Magazine named Austin "Best Cities for Clean Drinking Water"
- The Active Times named Austin "Cities with the Best and Safest Drinking Water in America"
Each year, Austin Water completes Environmental Protection Agency reporting requirements that describe the overall quality of our water — from its raw collection and storage, to the final treated purity at your tap.
- Water Pressure
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The City regulates system-wide pressure through water pressure zones. Water pressures within these zones vary depending on topography (elevation) or proximity to system facilities that affect water pressure such as pump stations and water storage tanks/reservoirs. The system pressure is continuously monitored city-wide at over 100 locations. Water pressure is recorded and monitored at Austin’s water pump stations and pressure points located on the City’s water mains.
High Water Pressure
For new connections, at locations where pressures exceed 65 pounds per square inch (psi), the City requires the builder and/or homeowner to install and maintain a pressure regulating valve (PRV) at the customer’s connection to the City’s water system. For existing connections, installation and maintenance of individual PRVs at homes is the responsibility of the homeowner.
Austin Water offers a PRV Rebate for residential and multi-family properties that have water pressure of at least 80 psi and that do not have an existing PRV.
Low Water Pressure
If you are experiencing low water pressure throughout your home, please contact Austin Water’s 24/7 Emergency Dispatch, at 512-972-1000. If you are experiencing low water pressure at a single faucet in your home, contact a licensed plumber.
- Reopening Buildings After Prolonged Shutdown or Reduced Operation
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Water can become stagnant in pipes that have been out of use or used infrequently, which can promote the growth of Legionella.
- To ensure the safety of your facility occupants and building water system and devices, refer to these helpful resources from the Center for Disease Control and Austin Public Health.