Austin Water Utility Development Services (UDS) consists of several programs that assist developers and landowners in obtaining water, reclaimed and wastewater service for existing and future development.  

Appointment Required for Utility Development Services (UDS)

UDS currently offers virtual and in-person appointments for general questions, beginning the next business day. Same-day appointments are not available. 

Virtual appointments are hosted on Microsoft Teams. Two options will be provided to you in a confirmation email; a link and a phone number. You may use your computer or mobile device with the link to use video or share screens, or you can call the conference phone number using just your phone for a voice-only option.

Schedule virtual appointments

For project specific questions, email the Project Coordinator assigned to your project directly.

English appointment 

Spanish appointment 

In-person appointments are at the PDC, 6310 Wilhelmina Delco Drive, Austin (See Map).

Schedule in-person appointments

English appointment

Spanish appointment

If you are unable to schedule an appointment online, please email AW-LandDevelopmentInfo@austintexas.gov.

UDS Organization Chart

Programs include: 

Service Extension Request (SER) & Land Use Review
  • Service Extension Request Program
    • Request by a landowner or developer to extend water, wastewater, or reclaimed water infrastructure to provide utility service to a property. The SER program exists to ensure that water, wastewater, and reclaimed water systems have adequate capacity to handle new developments and proposed extensions meet City and Austin Water infrastructure planning goals. 
       
  • Service Availability Letter Requests
    • Determination of the water and/or wastewater service provider for a specified tract of land (aka “Will-Serve” letters).
       
  • Land Use Review
    • Review of all preliminary plans, plats, subdivision construction plans, site plans, site plan exemptions, and zoning cases (such as PIDs and PUDs). Reviews include, but are not limited to, identification of service providers, service requirements, initial system capacity checks, and determination of SER applicability.
Reclaimed, Onsite Water Reuse & Water Benchmarking
  • Onsite Water Reuse
    • regulates the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings.
  • Water Benchmarking
    • provides an opportunity for Site Plan applicants to assess how water will be used within their development projects and identify water reuse/water conservation opportunities before construction begins.
  • Reclaimed Water
    • project approval for site plans connecting to city reclaimed water for non-potable demands like toilet flushing, irrigation and cooling amongst others
       
Private Lateral & Plumbing
  • Private Lateral & Plumbing
    • investigation of defective private wastewater lines connecting a building to the City's wastewater system.
Pipeline Engineering Plan Review
  • Pipeline Engineering
    • review of commercial sites and subdivision plans and City Capital Improvement Projects
Tap Plan Engineering & OSSF 
Valves and Hydrants Services Division

​​​​​​Austin Water crews maintain infrastructure through a variety of activities such as exercising valves, pressure and flow testing, and leak detection, among other preventative maintenance services. Additionally, in a rapidly growing city, development requires new infrastructure inspections and tie-ins to existing infrastructure to establish new connections.

To have water turned off for major projects, walk-through inspections, and/or pressure testing for residential or commercial customers, read the scheduling guidelines and contact the Valves and Hydrants Services Division using the following forms:

Test Shut out

Actual Water Shut Out

Hydrostatic Pressure Testing

Walk-Through Inspection or Re-Inspection

For questions, contact AWValveExercising@austintexas.gov

Wholesale Contract Management, Special Districts & CCN Transfers 
CIP Permitting Resources
  • Automated Meter Infrastructure
    • 1st Addendum to 2018 AW-DSD Coalition Agreement—2020.pdf (Adobe PDF)
       
  • General Permits
  • Mobility Projects
    • AW General Waiver for Mobility Projects in ROW Letter from Directors—2021 (Adobe PDF)
    • Interlocal Cooperation Agreement COA CMTA McKalla Rail Station City Project Elements—2022 (Adobe PDF)
    • Memo Mobility Infrastructure Utility Coordination Process Update—2021 (Adobe PDF)
       
  • Public Works ROW Repairs
    • Service Level Agreement between AW PWD—2021 (Adobe PDF)
       
  • TCP and ROW Permits
    • Memo AW ATD Traffic Control Plan and ROW Permits—2021 (Adobe PDF)
    • ROW Permit Citywide Maintenance Cleaning Inspections—2022 (Adobe PDF)
       
  • Other DSD Agreements

 

Fee Schedule

Fees are associated with all services provided and are reviewed annually during the City budget process. All fees are collected when applications are submitted. Additional fees may be required depending on specific aspects of an application or when permits have expired and are being reactivated or renewed. For a list of our fees, please see our fee schedule.

Application Forms and Processing Times

Prompt processing time is top priority. We pride ourselves on prompt review or approval of customer submitted plans, requests and more. See the charts and graphs to learn more about how we measure up.

 

Contact Information

Mailing Address

City of Austin
Austin Water Utility
P.O. Box 1088
Austin, TX 78767

Physical Address

City of Austin Permitting and Development Center
6310 Wilhelmina Delco Drive, Suite 3100
Austin, Texas 78752