Utility Development Services

Austin Water Utility Development Services (UDS) consists of several programs that assist developers and landowners in obtaining water and wastewater service for existing and future development.

Programs include:

Service Extension Request (SER) & Land Use Review

Service Extension Request Program
- Request by a landowner or developer to extend water, wastewater, or reclaimed water infrastructure to provide utility service to a property. The SER program exists to ensure that water, wastewater, and reclaimed water systems have adequate capacity to handle new developments and proposed extensions meet City and Austin Water infrastructure planning goals.
Service Availability Letter Requests
- Determination of the water and/or wastewater service provider for a specified tract of land (aka “Will-Serve” letters).
Land Use Review
- Review of all preliminary plans, plats, subdivision construction plans, site plans, site plan exemptions, and zoning cases (such as PIDs and PUDs). Reviews include, but are not limited to, identification of service providers, service requirements, initial system capacity checks, and determination of SER applicability.

Onsite Water Reuse & Water Benchmarking

Onsite Water Reuse
- regulates the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings.
Water Benchmarking
- provides an opportunity for Site Plan applicants to assess how water will be used within their development projects and identify water reuse/water conservation opportunities before construction begins.

Private Lateral & Plumbing

Private Lateral & Plumbing
- investigation of defective private wastewater lines connecting a building to the City's wastewater system.

Pipeline Engineering Plan Review

Pipeline Engineering
- review of commercial sites and subdivision plans and City Capital Improvement Projects

Tap Planning Engineering & OSSF

Tap Plan Engineering
- review of plans for the installation of water/wastewater services at residential and commercial sites that qualify for a site plan exemption.
On-site Sewage Facility
- onsite wastewater/septic systems serving single lots
Review of Water Meter Upgrade Applications
- reviews of applications to upgrade or modify existing or proposed water meter installations

Wholesale Contract Management, Special Districs & CCN Transfers

Wholesale Contract Management, Special Districts & CCN Transfers
- email virginia.collier@austintexas.gov

Fee Schedule

Fees are associated with all services provided and are reviewed annually during the City budget process. All fees are collected when applications are submitted. Additional fees may be required depending on specific aspects of an application or when permits have expired and are being reactivated or renewed. For a list of our fees, please see our fee schedule.

Application Forms and Processing Times

Application forms and methods for each of our programs can be found in the links above.

Prompt processing time is top priority. Find out more.

We pride ourselves on prompt review or approval of customer submitted plans, requests and more. See the charts and graphs below to learn more about how we measure up.