Report a Water or Wastewater Emergency
High Priority Requests
For urgent issues, such as a Wastewater Issue, No Water, Low Pressure, or need your water turned off to make a repair, please first call our Austin Water Customer Service Center at 512-972-1000.
For non-urgent requests, please use this form. Use the Leak Response Map to find out if an issue has already been reported.
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Description
Awards & Recognition
EPA recognizes Effective Utility Management in action at Austin Water
The United States Environmental Protection Agency recognized Austin Water for its implementation of Effective Utility Management strategies to meet the challenges ahead. The utility has chosen to focus on Enterprise Resiliency, Customer Satisfaction, Employee Leadership and Development, and Infrastructure Strategy and Performance. Taken together, improvements in these target areas are helping the utility continue to be an industry leader and improve operations and resiliency.
Read the case study featured on the EPA web site and other recognition and awards received.
Water & Wastewater Rates
Each month your utility bill arrives. Ever wonder what goes into the price of your water? Learn more about how Austin Water sets affordable water and wastewater rates while promoting water conservation and sustainability.
Recent News
The council approved initiative supports progress toward long-term water supply goals.
Thirty commercial and industrial water customers honored for contributions in 2020 and 36 breweries for contributions in 2021.
The symposium helps water professionals with implementing water conservation programs, engage customers, and plan for the future.