Skip to main content
austintexas.gov

Action Navigation

  • English
  • Español
  • 3-1-1
Home
Search

Water Navigation

  • Customer Service
    • Customer Service Home
    • Pay Bill, Start, Stop, Transfer Service
    • Service Rates and Fees
    • Rebates
  • Infrastructure
    • Infrastructure Home
    • My ATX Water
    • Facilities
    • Pipeline Renewal
    • Reclaimed Water
    • System Maintenance
  • Saving Water
    • Saving Water Home
    • Find Your Watering Day
    • Water Saving Tips
    • Detecting and Preventing Leaks
    • Rebates, Tools & Programs
  • Water Quality
    • Water Quality Home
    • Water Quality Reports
    • Fluoride
    • Lead
    • Water Pressure
    • Harmful Algal Blooms
  • Environmental Protection
    • Environmental Protection Home
    • Center for Environmental Research
    • Dillo Dirt Biosolids Recycling
    • Wildland Conservation
    • Prescribed Fire
  • Technical Center
    • Technical Center Home
    • Construction Standards
    • Utility Development Services
    • Special Services
    • Cooling Tower & Evaporative Loss
    • Service Connections & Extensions
    • Alternative Water Sources
  • About
    • About Home
    • News and Media
    • Strategic Initiatives
    • Commission & Task Force
    • Education & Outreach
    • Contact Us

Austin Water

Image

Welcome to My ATX Water

Welcome to My ATX Water, Austin’s Smart Water Meter System!

As lake levels drop and temperatures rise, the My ATX Water portal will help your household save water and cut back on your bills.

Sign up today to get continuous usage and leak notifications, personalized alerts, water budgeting features, customized water-saving tips, and much more! 

Austin Water is helping build smart neighbors, one smart meter at a time.

Link
Sign up today

Quick Links

View the Water Leak and Outage Map
Speakup Austin! View the hub
Join the My ATX Water Customer Portal
Report a Problem: 512-972-1000

We're Hiring!

Subtext

All full time positions include robust benefits with no waiting period for you and your qualified dependents.  

Did you know that Austin Water serves more than a million customers?  Austin Water operates three water treatment plants and two wastewater treatment plants 24 hours a day, 7 days a week.  

Join our team of dedicated employees and you’ll have access to even more benefits like tuition reimbursement, wellness and commuter programs, and more!

Start your career at Austin Water Utility and email AWemployment@austintexas.gov with questions.

Video Embed
image of some members of Austin Water staff
View Open Positions Here

Important Water Resources

Commissions and Taskforce
Cost of Service Rate Study
Water Forward
Education and Outreach
Strategic Initiatives
Financial Policies Update FY2022

Description

Winter Storm Uri After Action Report

Austin Water has been working hard to be prepared for extreme winter weather. Many improvements to our water and wastewater treatment plants and drinking water infrastructure have been completed with many more planned to help us be more resilient to the threat of extreme weather.

  • Read the after action report and learn about how we are preparing for extreme winter weather

 

Stop the Grease Blob

Did you know that fats, oil, and grease, including food scraps sent through the garbage disposal, can stick to the insides of the wastewater pipes, and can cause:

  • Sewage back-ups & overflows
  • Very costly repairs
  • Threats to public health and the environment

Visit the Stop the Grease Blob webpage for more information and helpful tips to help you protect the sewer system and avoid costly repairs. 

 

Austin is currently in Stage 1 Drought Response 

Find Your Watering Schedule 

The combined storage level of water in Lakes Travis and Buchanan has dropped below 1.4 million acre-feet. Austin residents can protect the lakes, the environment, and our future water supply by following Stage 1 Watering Schedule Restrictions. Learn more.

 

Awards & Recognition

EPA recognizes Effective Utility Management in action at Austin Water

The United States Environmental Protection Agency recognized Austin Water for its implementation of Effective Utility Management strategies to meet the challenges ahead. The utility has chosen to focus on Enterprise Resiliency, Customer Satisfaction, Employee Leadership and Development, and Infrastructure Strategy and Performance. Taken together, improvements in these target areas are helping the utility continue to be an industry leader and improve operations and resiliency.

Read the case study featured on the EPA web site and other recognition and awards received.

 

Water & Wastewater Rates

Each month your utility bill arrives. Ever wonder what goes into the price of your water?  Learn more about how Austin Water sets affordable water and wastewater rates while promoting water conservation and sustainability. 

 

Recent News

Image of a reservoir from overhead

Austin’s Newest Water Reservoir is Online and Serving Customers

Bills for water services at an 8-year low as a percentage of household income

New study shows Austin Water continues to achieve affordability targets for water rates

Bills for water services at an 8-year low as a percentage of household income

image of a person reading a meter

Austin Water Achieves Major Milestone in Infrastructure Upgrade

Over 50,000 new digital meters installed throughout the City of Austin

See All News

Contact Info

Telephone:
512-972-1000
Physical Address:

Physical Address:
625 E. 10th St.
Austin, 78701
United States

See Map
Open Hours:
  • Report Water & Wastewater Emergencies
  • Available 24/7
Facebook
Twitter
Youtube
Instagram

Upcoming Events

August 11, 2022
Center for Environmental Research Lunchtime Lecture, August 11
August 22, 2022
Irrigation Scheduling 101 Lunch & Learn
September 6, 2022
Center for Environmental Research Lunchtime Lecture, September 6
September 8, 2022
Center for Environmental Research Lunchtime Lecture, September 8
September 13, 2022
Center for Environmental Research Lunchtime Lecture, September 13
More Events
City of Austin

AWU Footer Left

  • Customer Service
  • Infrastructure
  • Saving Water
  • Water Quality
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram
  • YouTube
  • RSS

AWU Footer Right

  • Environmental Protection
  • Technical Center
  • Contact Us
  • Jobs
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram
  • YouTube
  • RSS