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Austin Water

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Rain in the Savings with Conservation Rebates

Save water and money with water conservation rebates. Rebates are available to help you install rainwater harvesting equipment, irrigation system upgrades, laundry to landscape greywater system, drought tolerant Texas native landscapes and other upgrades to help you cut back on water use.

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Apply for rebates

Quick Links

Learn about Winter Storm Recovery Utility Bill Relief
Report a Problem: Online Form
Report a Problem: 512-972-1000

Report a Water or Wastewater Emergency

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High Priority Requests

For urgent issues, such as a Wastewater Issue, No Water, Low Pressure, or need your water turned off to make a repair, please first call our Austin Water Customer Service Center at 512-972-1000.

For non-urgent requests, please use this form. Use the Leak Response Map to find out if an issue has already been reported.

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Non-urgent Requests - Online Form

Important Water Resources

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Water and Wastewater Commission
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Cost of Service Rate Study
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Austin Water Leak Map
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Water Quality Report
Financial Policies Update FY2022
Financial Policies Update FY2022
All Upcoming Events

Description

Awards & Recognition

EPA recognizes Effective Utility Management in action at Austin Water

The United States Environmental Protection Agency recognized Austin Water for its implementation of Effective Utility Management strategies to meet the challenges ahead. The utility has chosen to focus on Enterprise Resiliency, Customer Satisfaction, Employee Leadership and Development, and Infrastructure Strategy and Performance. Taken together, improvements in these target areas are helping the utility continue to be an industry leader and improve operations and resiliency.

Read the case study featured on the EPA web site and other recognition and awards received.

 

Water & Wastewater Rates

Each month your utility bill arrives. Ever wonder what goes into the price of your water?  Learn more about how Austin Water sets affordable water and wastewater rates while promoting water conservation and sustainability. 

 

Recent News

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Texas Water Conference Goes Virtual for Its 26th Year

Prescribed fire contributes to increased water flow into the aquifer by reducing brush and promoting grasslands.

Prescribed Burns Planned to Help Restore Native Grasslands on Austin’s Water Quality Protection Lands

Prescribed fire contributes to increased water flow into the aquifer by reducing brush and promoting grasslands.

Utility Bill Relief Approved

Austin City Council approves $10 million in Utility Bill Relief and other measures to help those dealing with winter storm

The approved funding is effective immediately

See All News

Contact Info

Telephone:
512-972-1000
Physical Address:

Physical Address:
625 E. 10th St.
Austin, 78701
United States

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Open Hours:
  • Report Water & Wastewater Emergencies
  • Available 24/7
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