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Austin Water

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Season for Savings

Wastewater averaging is calculated from mid-November to mid-March. It determines a cap on the volume of wastewater you will be billed for each month for the next year.

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Find your wastewater averaging schedule

Quick Links

COVID-19 Updates: bill pay assistance, water quality updates and other resources
Visit COA Utilities: Online Bill Pay , Start, Stop, Manage Service
Report a Problem: 512-972-1000
View Watering Schedule & Restrictions
Learn about MY ATX Water: Austin's Smart Water Meter System

An overview of our operational goals, strategic initiatives and improvement efforts

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View the strategic plan, annual progress report, and monthly performance dashboard below.

  • Austin Water 2023: A Strategic Plan

  • Annual Progress Report - 2019

  • Monthly Performance Dashboard - December 2020

 

Austin Water Plan Booklet
View the Austin Water 2023: A Strategic Plan

Important Water Resources

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Water and Wastewater Commission
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Cost of Service Rate Study
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Water Forward
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Austin Water Leak Map
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Water Quality Report

Upcoming Events

Mon, Jan 25
Balcones Canyonlands Preserve’s Forest Restoration Webinar Series – Incorporating Mushrooms Into Restoration
6:00 PM - 7:30 PM

United States

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Awards & Recognition

Austin Water was recognized as a 2020 Utility of the Future Today by the Water Environment Federation, Water Research Foundation, WateReuse, and National Association of Clean Water Agencies for its commitment to Effective Utility Management principles and community outreach/engagement efforts.

Learn more about the Utility of the Future Today award and other recognition and awards received.

 

Water & Wastewater Rates

Each month your utility bill arrives. Ever wonder what goes into the price of your water?  Learn more about how Austin Water sets affordable water and wastewater rates while promoting water conservation and sustainability. 

 

Recent News

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Austin Water Multifamily Customer Assistance Program Discount Receives Council Approval

The financial assistance is tailored to vulnerable customers who reside in apartment complexes and other multifamily dwellings.

The newly implemented system prevents zebra mussels from attaching and infesting the pipes that take water from the lakes to the treatment plants.

Austin Water Reaches Milestone in Management of Zebra Mussels

The newly implemented system prevents zebra mussels from attaching and infesting the pipes that take water from the lakes to the treatment plants.

Ullrich Water Treatment Plant - Austin Water recognized as Utility of the Future Today

Austin Water Recognized as Utility of the Future Today

The utility was recognized for its commitment to Effective Utility Management principles and community outreach/engagement efforts.

See All News

Contact Info

Telephone:
512-972-1000
Physical Address:

Physical Address:
625 E. 10th St.
Austin, 78701
United States

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Open Hours:
  • Report Water & Wastewater Emergencies
  • Available 24/7
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Upcoming Events

Balcones Canyonlands Preserve’s Forest Restoration Webinar Series – Incorporating Mushrooms Into Restoration
January 25, 2021

City of Austin

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