24-Hour Emergency Service
- Find helpful information on the Report a Problem page or call us at 512-972-1000
- Water outage? We are on the job bringing water service online.
- Locate Your Water Meter and Property Owner Cutoff
- Billing/Utility Account Services: 512-494-9400, 7 a.m.-7 p.m. (all utility billing)
- Customer Service & TAPS Information: 512-972-0000
- Public Affairs/Media Inquiries: 512-972-0499 email: firstname.lastname@example.org
- Industrial Waste & Water Protection: 512-972-1060
- Administrative Offices: 512-972-0101
Austin Water Administrative Building (Waller Creek)
625 E. 10th St., Austin, TX 78701
Monday – Friday, 8 a.m. to 5 p.m.