For non-emergencies, first check the AW Leak and Outage Map

Call 512-972-1000 

to report a water emergency 24/7

  • request an emergency water shut-off at your meter
  • water main leak or break
  • clogged or overflowing wastewater main
  • fire hydrant leak

Non-Emergency Water Related Issues

3-1-1 is available 24/7 to assist with issues such as bees in water meters, high/low water pressure, water taste or odor issues, sewer odors, or manhole issues. There are various ways to report your issue:

NOTE* If you live in an apartment complex, apartment maintenance at your building must be contacted to resolve your issue.  

Issues submitted to 3-1-1 will be investigated in 1-3 business days. You can also check the status of any 3-1-1 Service Request.

Austin Water is responsible for maintaining and repairing water mains throughout our service area. Property owners are responsible for service lines past the meter and for internal plumbing issues.

NOTE: It is important to know who to contact for permanent repair.

When repairs have been made which affect the roadway, sidewalk, curbs, gutters or driveways, Austin Water will make temporary repairs and submit a request for permanent repairs to City of Austin - Public Works, Street and Bridge Division for permanent repairs.