*If you are experiencing no water or a major water line emergency, check to see if it has been reported on our Leak Response Map

24/7 Emergency Services - Call 512-972-1000 to report a water or wastewater emergency

By Phone:

Emergency services are available 24-hours a day 7-days a week.

  • report water quality issues such as taste and odor, high/low water pressure
  • request an emergency water shut-off at your meter
  • report water main leak or break
  • report clogged or overflowing wastewater main
  • report fire hydrant leak

Use the online leak report form, find scheduled water outages in your area, or track the progress and status of an emergency repair using the helpful map below. 

NOTE: It is important to know who to contact for permanent repair.

When repairs have been made which affect the roadway, sidewalk, curbs, gutters or driveways, Austin Water will make temporary repairs and submit a request for permanent repairs to City of Austin - Public Works, Street and Bridge Division for permanent repairs.

To check on the status of the permanent repair, please contact 311.


Locate your property owner cut-off valve

The property owners cut-off valve is located just outside of the meter box, approximately one foot towards your home. Please be aware that if you use the City cut-off valve located inside the meter box and damage it, you will be billed for the repair.