The Cross Connection/Water Protection Program administers local, state and federal regulations to protect health and safety of the public water supply. Our program works to prevent cross connections by ensuring safeguards are in place to protect the public water system from contamination hazards. We also work to prevent unauthorized use or damage to fire hydrants to ensure constant fire suppression capabilities.
Until further notice, the Cross Connection Control/Water Protection Program is not accepting any in-person visitors. If you are looking to register as a Backflow Prevention Assembly Tester, please review the updated registration process here.
All Cross Connection Control/Water Protection related forms (aside from Test and Maintenance Reports), should be submitted via email at email@example.com or mailed to:
Austin Water, Special Services Division
3907 South Industrial Dr, Suite 100
Austin, TX 78744
- As of 7/25/2022, all Test and Maintenance Reports must be entered online in the WEIRS Database. For additional information, click here (Adobe PDF).
General Water Protection Resources
- Active Registered Water Service Technicians List (Select “All” or specific “Technician Type”)
- Water Protection Rules and Regulations
- Water Protection Frequently Asked Questions
- Other Water Protection Resources (State & National)
Water Service Technician Resources
- WEIRS Technician Login
- WEIRS Technician Resource Guide- Updated June 2023
- Water Protection Forms, Applications and Reports
- Backflow Prevention Assembly Tester Eligibility & Registration Instructions
- Customer Service Inspector Eligibility & Registration Instructions
Special Program Areas
- Backflow Prevention
The heart of our program is preventing backflows, events in which the flow of water is reversed and non-potable water or other substances are forcibly siphoned into the drinking water system. Austin Water administers a backflow prevention program in conjunction with federal, state and local codes to ensure that backflow prevention devices are installed and maintained where backflow may be a risk. Our program has minimum requirements for backflow prevention assembly (BPA) installation, testing, maintenance, and reporting.
- Backflow Prevention Overview
- Backflow Prevention Assemblies
- Backflow Prevention Assembly Tester Information
- Backflow Prevention Assembly Tester Registration Instructions
- Water Protection Hazard List
- Approved Backflow Prevention Assemblies List
- Test and Maintenance Requirements
- Approved Backflow Gauge Testing Companies
- Alternative Water Sources
Austin Water administers City, state and federal rules and regulations applying to alternative water sources (e.g., reclaimed water or well water) used with public water system service as these sources may not meet drinking water standards. Alternative water is any water, except drinking water, or a mixture of water and anything else from any source that is pressurized for use, treatment, or disposal on or available to a site served by Austin Water.
- Temporary Water Service
There are strict rules regarding the use of any public or private fire hydrant and the Austin Water Utility provides tap permits for temporary fire hydrant meters for customers needing water for construction purposes. Typically, the meter will be installed on a designated fire hydrant or vehicle owned by the customer.
- Private Fire Hydrants
Facilities with privately-owned fire hydrants are responsible for ensuring that they will work as designed for fire suppression. This involves meeting important testing and maintenance requirements.
- Water Wells
In 2012, the City adopted rules regulating water wells (Austin City Code Chapter 15-12). These include registration requirements that apply in conjunction with the drilling of water wells, the installation of water well pumps and other closely related activities.
- Lake Water Protection
The City of Austin has established rules for boats, marinas and shore facilities to ensure that sewage is managed appropriately and the City’s water supply is protected. The rules address permit requirements and other requirements related to boat sewage and sanitation facilities.