High-functioning organizations use performance reporting to make good business decisions. In a democratic system, citizens and city government need the highest-quality performance information available.
Performance ATX, the City of Austin's performance hub, features dashboards to track how the City is doing. The most recent annual performance report captures goals and results achieved by City departments providing direct services during the 2015-16 fiscal year. Overall, here is how the City performed based on more than 135 key measures:
61 percent of targets were exceeded or met,
72 percent of targets were exceeded, met, or came within 3 percent, and
89 percent had a seven-year trend where the overall performance either improved or was maintained within normal variation.
The City will likely never reach 100 percent because the emphasis is on setting realistic, yet challenging targets. Tracking performance data increases accountability and helps City leaders see how the organization is progressing and pinpoint areas for improvement.
The report features a “citywide dashboard” of 26 critical indicators and is organized around public safety, mobility and infrastructure, development services, utilities and major business, community services, and financial health. View the data and commentary in the full Performance ATX report-- in an interactive format. Interested in previous years' reports?View previous annual reports on Austin Finance Online.
Citizen Survey 2016
The purpose of the Citizen Survey is to objectively assess resident satisfaction with the delivery of City services. Read the full report and appendices.
The City of Austin rated at or above the national average for cities with a population of more than 250,000 in 31 of the 41 areas that were assessed. The areas in which Austin rated at least 10% above the national average are listed below:
Overall quality of customer service (+22%)
I feel safe in my neighborhood at night (+21%)
Condition of streets in neighborhoods (+22%)
Quality of residential curbside recycling services (+12%)
Overall quality of parks and recreation (+11%)
Medical assistance provided by EMS (+12%)
Overall quality of Police services (+12%)
Speed of emergency Police response (+13%)
Overall satisfaction with City swimming pools (+14%)