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Services

Drainage Concerns and Maintenance

Call 3-1-1 to report flooding, erosion and other drainage problems such as debris blocking the flow of water in a creek, a clogged inlet or culvert, standing water in a pond (for more than 72 hours) or high vegetation.

Drainage Easement Releases

Do you have a drainage easement on your property that you would like released? Please email us with a request for information before submitting an application. It may save you money. Applications are on the Real Estate Services website.

Flood Protection Information and Assistance

Is your home or business at risk for flooding? Our staff is available to meet with you and discuss your situation and strategies to reduce damages. Email us or call 512-974-2843.

Is your property in a floodplain? Find out using FloodPro, an online tool that shows floodplain maps, models, rainfall amounts, elevation certificates and floodplain map revision information. Questions? Call 512-974-2843 or send an email.

Floodplain Models

Need hydrologic or hydraulic models for your project area? What about associated shapefiles or floodplain delineation? Please use FloodPro, an online tool. Questions? 512-974-2843 or send an email.

License Agreements

Do you wish to license encroachments in a drainage easement? Please email us with a request for information before submitting an application for the license agreement. Call Right-of-Way Management at 512-974-1150 for an application.

Real Time Gauge Data

Has the creek near your home flooded? How much rain did your area receive? Austin has 130 gauges that either record rainfall or the water level in various creeks around town. Get the real-time data here. 

Report a Drainage, Erosion or Open Waterway Problem

Please call 3-1-1 and provide a location and description of the issue. An investigator will visit the location and assess the situation to determine if a workgroup should be assigned.

Retrieval of Items from Storm Drains

Lost your keys or cell phone down an inlet? Call 3-1-1, and we may be able to send a representative to retrieve your item.

Spills and Response

Staff in the Spills and Complaints Response Program respond to citizen pollution complaints and spills that threaten our creeks or water bodies, 24 hours a day, seven days a week. 512-974-2550

Use our online application to search for water quality protection publications.