High Water Bill Options

Austin Water takes your high water bill concerns seriously. After a thorough analysis of water usage patterns and historical trends, along with three audits to look for possible meter reading and billing errors, the data has verified that the billing system is functioning with 98.9% accuracy.

Austin Water is committed to water conservation and protecting our water supply, the Colorado River. To further assist, we have compiled the resources below.

WHAT YOU CAN DO

WATER BILL ASSISTANCE

If after taking these steps you still feel your bill is high, please contact our customer service team at 512-494-9400. We will review your water usage and possibly direct you to apply for a water bill adjustment.

WATER LEAK BILL ADJUSTMENT

To be eligible to submit an application for a water leak bill adjustment (City of Austin Code 15-9-141), you must:

Contact Customer Care (512-494-9400) within 90 days of leak repair. You will be asked to provide:
A copy of the repair receipt or paid in full invoice
Your Austin Water account number
The property address where the repair took place
Range of high bill dates caused by the leak
The date and description of the repair

WATER BILL ADJUSTMENT

To be eligible to submit an application for a water bill adjustment (City of Austin Code 15-9-142), you must:

Be a single-family residential customer with at least 12 months of water billing history at the service address
Have not received an adjustment in the past 2 years
Have been billed for water usage greater than or equal to three times your normal usage
Contact Customer Care (512-494-9400) within 90 days of the high use bill
Complete and submit the High Volume Water Bill Adjustment Application

If eligible, half of the charges above your normal usage will be credited to your account and the remaining amount will be adjusted to a discounted rate.

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