Thank you for choosing PayConnexion to manage your Austin-Travis County EMS payments. From the PayConnexion Online portal you can make secure payments on your Austin-Travis County EMS account. Please contact our Billing Office with any questions at 512-972-7210, Monday thru Friday from 9:00am to 4:30pm.


Please have the invoice you intend to pay available to complete the required fields in the PayConnexion Online portal. Click the “Make Payment” button to proceed with making a payment.



EMS Discount Program

ATCEMS began its discount program in 2009 to assist the uninsured or underinsured who have received emergency ambulance services. The department updated the program for services provided on or after Oct. 1, 2020.

Program guidelines are based on your date of service:


Find answers to frequently asked questions about billing and medical records.


If you are looking to support City of Austin Emergency Medical Services Department's community outreach and public education efforts, please their visit page here to make a donation.