This indicator measures percentage of incidents for which the City of Austin meets response time goals.

Why is this important?

This indicator is a component of the overall patient experience and relates to the Institute of Medicine’s (IOM) six aims for improvement by providing timely, patient centered and efficient care. 

Customers have an expectation for a quick response to their emergency. ATCEMS measures the overall percentage of calls to which we arrive on time.


This measure relates to our Strategic Goals for Service and Finance- S2, S3, F2, and F3:

S2: To have a service delivery model that best serves the needs of our community.

S3: To be an organization that puts service before self.

F2: To be an organization that provides value to the community.

F3: To provide quality cost efficient service to the community.


Performance Measure Definition

Click here to view our strategic goals


Go to System Performance Dashboard

Go to Travis County Performance Dashboard