Bill Processing Time: This indicator measures the average amount of time required to process an electronic patient care record (ePCR) into an invoice to be billed to an insurance carrier or directly to a patient.

Services areas – City, County, and Other – for this set of indicators are based on current department financial reporting definitions and business processes in order to ensure alignment with other ATCEMS financial reports.  As such, these indicators may vary slightly from counts based on computer-aided dispatch based data.​

Bill Processing Time-Travis County

This chart shows billing performance for patient contacts in Travis County, outside the borders of the City of Austin. The performance target is based on terms of the interlocal agreement between the City of Austin and Travis County.

View the data

Why is this important?

Improving billing and collection activities will have a positive impact on revenue and the reliability and sustainability of the EMS system. 


This measure relates to our Strategic Goals for Service and Finance- F3, F2, and F3:

F1: To utilize effective financial management tools and methods that allow for fiscal transparency and accountability.

F2: To be an organization that provides value to the community.

F3: To provide quality cost efficient service to the community.


Performance Measure Definition

Click here to view our strategic goals


Go to System Performance Dashboard

Go to Travis County Performance Dashboard