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Approved Amount: $ 427,600,285
Approved FTE: 0.00
Department Director: Brian Manley - Chief of Police
Department Website: http://www.austintexas.gov/department/police
Department Phone: 3-1-1
Program Information
Approved Amount: $ 59,913,798
Approved FTE: 0.00
Name: Operations Support
Objective: The purpose of the Operations Support program is to provide intake and processing of police calls for service, forensic analysis, victim services, and fleet, equipment and facility maintenance services to APD employees and the public so that police service can be delivered effectively.
Activity Information
Approved Amount: $ 17,754,580
Approved FTE: 0.00
Name: Communications
Objective: The purpose of the Communications activity is to receive and process emergency and non-emergency calls for police service from the public in order to provide police assistance to persons in need and support police personnel in the delivery of that service.
History: Communications is a core activity. The activity is mandated by Chapter 771 of the Health and Safety Code. The Austin Police Department's Emergency 9-1-1 center was established in 1982 as a primary Public Safety Answering Point (PSAP). Police Communications receives all calls requesting Police, Fire or EMS assistance within the city limits of Austin. Call takers ask pertinent questions and enter information for police dispatch, or transfer calls for other PSAPs. A 3-1-1 non-emergency call system was implemented September, 2001. The 3-1-1 System was operated by the police department until 2007 when it was transitioned to a citywide non-emergency 3-1-1 call system.
Services: Response to and direction of emergency and non-emergency incoming calls; Radio communications; Response to warrant checks and other inquiries from outside law enforcement agencies.
Activity Contact: Nick Wright, Communications Commander, 512-974-0947
Performance Measure Information
Name: Total response time for EMERGENCY calls
Description: This is the total response time for emergency calls. The total time is is the aggregate of the call-taking time, the dispatch time, and the time it takes an officer to travel to a call.
Type: Result
Current Data - Quarterly
2019 Target Q1 Q2 Q3 Q4 2019 Actuals
No Goal 7.55 No Data No Data No Data No Data
History Data
FY 2014 Actual FY 2015 Actual FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2018 Target FY 2019 Target
6.24 6.37 6.39 6.56 7.15 6.440 No Goal