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The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.
| ONLINE SERVICE | SERVICE | PHONE | CONTACT |
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Calculate your carbon footprintCheck out Austin's own carbon footprint calculator. To get a complete look at your footprint, check out our comprehensive carbon footprint calculator. |
3-1-1 |
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Capital Area CrimestoppersYou can easily help area law enforcement agencies in the fight against crime in Austin and Travis County by submitting an anonymous crime tip online. |
3-1-1 |
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Capital MetroCapital Metro provides bus and rail service throughout Austin. For information on schedules and locations, please visit them online at www.capitalmetro.org. |
512-474-1200 |
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Car Seat InstallationThe Safe Riders Traffic Safety Program provides helpful information about child passenger safety and helps install car seats safely. Contact the program at 800-252-8255 for more information. |
800-252-8255 |
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Certification for DBEThe City of Austin provides DBE certification for participation in federally-funded contracts as a member of the Texas Unified Certification Program (TUCP). |
512-974-7645 |
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Certification for MBE/WBESMBR's Certification Division verifies that the Minority and/or Women Owned Business applicant owns, manages, and controls the day-to-day operations of the for-profit business in compliance with the City of Austin Ordinances. |
512-974-7645 |
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Certification for SBESMBR and the Contract Management Department (CMD) have developed a Small Business Construction Program (SBCP) designed for small construction projects under $50,000. These projects are reserved for certified Small Business... |
512-974-7645 |
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ChannelAustin Community Media TrainingMore than 20 courses and workshops with ChannelAustin are available monthly, including day and evening classes. See the current training schedule for... |
512-478-8600 |
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Chauffeur Permit ApplicationNeed a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit Application (pdf). |
3-1-1 |
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Chickens in Urban AreasThe Health and Human Services Department inspects urban chicken habitats when neighbors complain. Read about how to avoid complaints or read the... |
512-978-0300 |
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Childcare ServicesThe City of Austin and Travis County offer a child care program for low income families in Austin/Travis County that is operated by Workforce Solutions Child Care Services (CCS). |
3-1-1 |
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Children's Safety and Fire Education (SAFE)Any parent or guardian who suspects their child may have a problem with fire should call the SAFE program coordinator at 512-854-4357. |
512-854-4357 |
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Citizen FeedbackSend your opinion about the Downtown Austin Community Court directly to us by completing this online Citizen Feedback form. |
512-974-4879 |
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Citizen ObserverThis service sends subscribers email and/or text messages of threats to public safety. Click here to sign up to receive Citizen Observer alerts related to residents, businesses and/or neighborhoods. |
3-1-1 |
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Citizen ParticipationCitizens can participate in a council meeting in two ways – through general citizen communication and by speaking on other agenda items. |
512-974-2210 |
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Citizen Participation at Council MeetingsCitizens can participate in a council meeting in two ways – through general citizen communication and by speaking on other agenda items. |
512-974-2210 |
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Citizen's Police AcademyThe Citizen’s Police Academy is a 14-week program designed to give the public a working knowledge of APD. The Fall 2013 will be available on June 1, 2013. |
512-974-5941 |
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City Code and Charter
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512-974-2210 |
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City MemosOfficial distribution memos provide updates and status reports on City issues and programs to the mayor, council and City staff. View memos online. For memos from before January 2009, contact the City's Media Relations Team. |
512-974-2220 |
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City of Austin Departmental Media ContactsIf you need assistance with a story, please check the list for departmental media contact emails, phone numbers and, if available, link to a departmental media web resource. |
3-1-1 |
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