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The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.

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ONLINE SERVICE	SERVICE	PHONE	CONTACT
	E-mail Newsletters Get free e-mail newsletters from the City of Austin on a variety of topics, including solid waste, Austin golf and the Town Lake Animal Center. Sign up for Austin Notes	512-974-2220	Communications
	Easement Releases The Office of Real Estate Services processes applications for easement releases within the City's jurisdiction. The easement release application and instructions packet is available for download (PDF, 1.2...	800-847-8849	Office of Real Estate Services
	EasyPark at Austin, Texas! Experience easy parking in Austin. Austin Residents can stow away their loose change and credit cards. EasyPark is a portable device allowing drivers to transfer money online to the system. It is then displayed in a vehicle's windshield to show the driver is all paid up. Drivers decide the...	3-1-1	Transportation
	Economic Development Business Information Form To apply for economic development incentives, download the Business Information Form (doc).	512-974-6381	Economic Growth
	Election History The City Clerk's office provides a database of candidates and voting statistics for the City's elections from 1840 to the present. You may access it by candidate name or election date.	512-974-2210	City Clerk
	Elections The Office of the City Clerk is responsible for managing municipal elections and has a variety of resources for both the general public and candidates running for office.	512-974-2210	City Clerk
	Electronic Plan Review (ePlan Review) In 2016 the Development Services Department will launch ePlan Review, a highly anticipated web-based process where development plans can be submitted, paid for, reviewed and approved electronically!	512-978-4000	Planning
	Email all Austin City Council Members Email all Austin City Council Members from a single online form.	3-1-1	Austin 3-1-1
	Employment Verification Call 512-974-3241 to verify employment of current and previous City employees. For more information, see the Human Resources Records Division page.	512-974-3241	Human Resources
	Encroachment Agreements The Office of Real Estate Services processes applications for encroachment agreements, to permit the permanent encroachment of private structures into public right-of-way. The encroachment agreement...	512-974-7090	Office of Real Estate Services
	Environmental Site Assessments The Austin Brownfields Revitalization Office offers environmental site assessments to eligible property owners. These site assessments are the same type of assessments that are often required by banks as part of the application package associated with real estate loans. For more information,...	512-974-7842	Resource Recovery
	Expiring Contracts List Download the current Expiring Contracts List to view a list of contracts that will be expiring.	512-974-2500	Finance

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