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The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.
| ONLINE SERVICE | SERVICE | PHONE | CONTACT |
|---|---|---|---|
Schedule a Building InspectionAnyone associated with the permit can schedule an inspection: the general contractor, the homeowner (if listed as the general contractor on the permit), the trade contractor, or their official agents. Learn More. |
3-1-1 |
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Select a ContractorObtain at least three bids for your project and carefully compare the bids. The lowest bid may not always be the best value. Learn More. |
3-1-1 |
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Set Up New Trash/Recycling ServiceSet up new trash and recycling services at the same time you open new electricity and water accounts by calling 512-494-9400 or by visiting... |
3-1-1 |
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Share your Ideas online about improving AustinBring your valued voice to the table about a number of topics and initiatives. |
3-1-1 |
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Sidewalk Cafes and Street PatiosSidewalk cafés add vibrancy, amenities, and people to Austin streets. They support local businesses, create a sense of place in neighborhoods and business districts, beautify the streetscape, and create walkable destinations for residents. ... |
512-974-1150 |
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Sidewalk RepairNotice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input.... |
3-1-1 |
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Sign up for Tuning Up construction update |
311 |
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Sign Up to Receive the City of Austin Music Newsletter SubscriptionThe Music Division brings you the most important Austin music news each month. We are thrilled to keep you updated on what's happening in the Austin music industry. |
974-7849 |
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SMBR OutreachOutreach facilitates department communications regarding services, key initiatives, and special notices. SMBR's outreach department also hosts monthly workshops the fourth Tuesday of every month. See SMBR Outreach programs. |
512-974-7677 |
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Smoking ViolationsSmoking in public places is prohibited in Austin. To report violations, call 512-978-0300, send an email, or complete the... |
512-978-0300 |
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Social Media Policy for the City of Austin, TexasThe City's social media policy governs corporate and departmental use of third-party social networking resources. |
3-1-1 |
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Social services at neighborhood centersThe Neighborhood Centers can help low- and moderate-income families in need with free services, including food assistance, job search help, health screenings, fans, and more. |
512-972-5000 |
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Special Event Temporary Ground Transportation Permit - CHARTER BUSTo add temporary, additional vehicles to an already existing/permitted charter bus fleet to operate during a special event in Austin, you will need one of these permits. The City Code limits the additional vehicles to 100% of the already exiting/permitted fleet.... |
512-974-1551 |
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Spills and ResponseStaff in the Spills and Complaints Response Program respond to citizen pollution complaints and spills that threaten our creeks or water bodies, 24 hours a day, seven days a week. 512-974-2550 |
512-940-2550 |
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Start a Home-Based Business |
3-1-1 |
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Street and Alley VacationsThe Office of Real Estate Services processes applications for street and alley vacations within the City's jurisdiction. The right-of-way vacation application and instruction packet is available for download (... |
800-847-8849 |
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Street BannersCommunity groups and event organizers use Street Banners as a cost-effective, high-impact, place-based tool for engaging the public, promoting events, raising awareness, and communicating key messages. |
311 |
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Street Name ChangesThe street name change process involves submittal of an application, payment of a non-refundable processing fee, property owner and governmental entity notifications, and approval from the Austin City Council in the... |
3-1-1 |
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Street RepairDid you recently swerve to avoid a pothole? Have you noticed a street in need of maintenance? Contact 3-1-1 to report the issue, and the Public Works Department will take care of it.... |
3-1-1 |
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Submit an IPM PlanDevelopers If an IPM plan is required, developers should be informed during the development review process. It is then their responsibility to submit, and comply with, a plan. If the land is then sold, it is their responsibility to communicate the need for the new land owner to abide by the plan... |
512-974-2581 |
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