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The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.

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ONLINE SERVICE	SERVICE	PHONE	CONTACT
	Schedule a Building Inspection Anyone associated with the permit can schedule an inspection: the general contractor, the homeowner (if listed as the general contractor on the permit), the trade contractor, or their official agents. Learn More.	3-1-1	Austin 3-1-1
	Select a Contractor Obtain at least three bids for your project and carefully compare the bids. The lowest bid may not always be the best value. Learn More.	3-1-1	Austin 3-1-1
	Set Up New Trash/Recycling Service Set up new trash and recycling services at the same time you open new electricity and water accounts by calling 512-494-9400 or by visiting...	3-1-1	Austin 3-1-1
	Sidewalk Cafes and Street Patios Sidewalk cafés add vibrancy, amenities, and people to Austin streets. They support local businesses, create a sense of place in neighborhoods and business districts, beautify the streetscape, and create walkable destinations for residents. ...	512-974-1150	Transportation
	Sidewalk Repair Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input....	3-1-1	Public Works
	Sign Up to Receive the City of Austin Music Newsletter Subscription The Music Division brings you the most important Austin music news each month. We are thrilled to keep you updated on what's happening in the Austin music industry.	974-7849	Economic Growth
	SMBR Outreach Outreach facilitates department communications regarding services, key initiatives, and special notices. SMBR's outreach department also hosts monthly workshops the fourth Tuesday of every month. See SMBR Outreach programs.	512-974-7677	Small and Minority Business
	Smoking Violations Smoking in public places is prohibited in Austin. To report violations, call 512-978-0300, send an email, or complete the...	512-978-0300	Health
	Social Media Policy for the City of Austin, Texas The City's social media policy governs corporate and departmental use of third-party social networking resources.	3-1-1	Communications
	Special Event Temporary Ground Transportation Permit - CHARTER BUS To add temporary, additional vehicles to an already existing/permitted charter bus fleet to operate during a special event in Austin, you will need one of these permits. The City Code limits the additional vehicles to 100% of the already exiting/permitted fleet....	512-974-1551	Austin 3-1-1
	Spills and Response Staff in the Spills and Complaints Response Program respond to citizen pollution complaints and spills that threaten our creeks or water bodies, 24 hours a day, seven days a week. 512-974-2550	512-940-2550	Watershed Protection
	Start a Home-Based Business	3-1-1	Austin 3-1-1
	Street and Alley Vacations The Office of Real Estate Services processes applications for street and alley vacations within the City's jurisdiction. The right-of-way vacation application and instruction packet is available for download (...	800-847-8849	Office of Real Estate Services
	Street Banners Community groups and event organizers use Street Banners as a cost-effective, high-impact, place-based tool for engaging the public, promoting events, raising awareness, and communicating key messages.	311	Transportation
	Street Name Changes The street name change process involves submittal of an application, payment of a non-refundable processing fee, property owner and governmental entity notifications, and approval from the Austin City Council in the...	3-1-1	Austin 3-1-1
	Street Repair Did you recently swerve to avoid a pothole? Have you noticed a street in need of maintenance? Contact 3-1-1 to report the issue, and the Public Works Department will take care of it....	3-1-1	Public Works
	Submit an IPM Plan Developers If an IPM plan is required, developers should be informed during the development review process. It is then their responsibility to submit, and comply with, a plan. If the land is then sold, it is their responsibility to communicate the need for the new land owner to abide by the plan...	512-974-2581	Watershed Protection
	Swimming Lessons and Instruction Swim lessons are available for students ages 6 months to adult. Lifeguard training classes are available for persons 15 years of age and older, while water safety instructor training classes are available for persons 16 years...	512-974-9331	Parks and Recreation
	Swimming Pool or Spa Inspections Public and semi-public pools and spas must be inspected and issued a permit. Complete a Permit and Plan Review Application or call 512-978-0300...	512-978-0300	Health

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