City Services

Users can search for code complaints in Austin by address, case number, or region through the Citizen Connect tool.

Disadvantaged Business Enterprise and Airport Concession Disadvantaged Enterprise (ACDBE) is a certification for small, minority- and/or women-owned businesses that are socially or economically disadvantaged.

A DBE/ACDBE certification increases opportunities for individuals wanting to do business with the Texas Department of Transportation (TxDOT) and other State agencies receiving federal funds from the U.S. Department of Transportation (DOT) and the Federal Aviation Administration.

Compliance monitors and enforces the City of Austin’s MBE/WBE program rules.

This review process includes reviewing solicitations, setting project goals, collaborating with a project manager to identify scopes of work, and verifying compliance plan information submitted by bidders and proposers on all phases of a project.

Compliance also conducts site audits, reviews payment requests, facilitates performance and payment issues, and determines final compliance with the program.

Access the Council Meeting Information Center to access information about the City Council, its meetings and its entities.

The Parks and Recreation Department's Office of Special Events coordinates reservations and filming requests at a number of facility and picnic sites within the Austin parks system. Contact the office at 512-974-6797 to set up a facility reservation.

Outreach facilitates internal and external communications regarding services, initiatives, programs and special notices to Austin’s community of certified firms.

SMBR routinely hosts outreach events and workshops on topics of interest to the minority business community, provides access and free training on the McGraw Hill Online Database, and offers no-cost access to business coaching. 

Outreach also partners with the Asian Contractors Association, Austin Area Black Contractors Association, US Hispanic Contractors Association and other community organizations to increase awareness and participation of the MBE/WBE program.

The department has observed a growing demand for use of City parklands by a variety of private commercial entities. Go to the Commercial Use of Dedicated Parkland web page.

The Neighborhood Centers can help low- and moderate-income families in need with free services, including food assistance, job search help, health screenings, fans, and more.

The Labor Relations Office trains city staff and management on the proper interpretation of the components of labor agreements to ensure compliance and on grievance procedures.

The Labor Relations Office interprets components of the agreements to initiate new procedures or policies, audits compliance with the agreements, and alerts management of any critical issues. See Public Safety Labor Agreement Compliance for additional information.

The Labor Relations Office represents the City in negotiations related to wages, hours and terms of employment with public safety employees' associations.

The ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information.

Potential applicants for the Regional Stormwater Management Program can use the locked spreadsheet below to estimate the required participation payment for a particular project. Please refer to the instructions tab for information on how to complete the calculator. If you have questions, please email the RSMP team.

RSMP Payment Calculator Spreadsheet (Updated Jan. 5, 2024)

The jurisdictional boundaries of Community Court are seen in this map.

Solicitantes del Permiso de Bebidas Alcohólicas de parte de la Ciudad de Austin deben seguir los siguientes pasos.

The City of Austin requires an alarm permit for each alarm system activated in a residence or commercial space within the Austin Police Department’s jurisdiction. We must receive an application before the alarm system is enabled. Learn how to submit your application.

REPAIRS ARE COMPLETE Barton Springs Pool will reopen to the public starting at 5 a.m. on Thursday, September 19, following quick action to repair two holes that formed in an abandoned skimmer pipe and created a safety hazard. With Barton Springs reopening, Deep Eddy Pool will resume normal operating hours on Thursday, September 19, opening at 8 a.m. instead of 6 a.m. For more information on the repairs, please refer to the FAQ section of the Barton Springs Pool Repairs webpage at AustinTexas.gov/BSPrepairs. Plan your trip to Barton Springs Pool, a three-acre swimming pool fed by underground springs in Zilker Metropolitan Park.

Have an accessibility concern or complaint about a City service, program, or facility? You can file it with the Office of Civil Rights.

Austin Public Health offers health screening services so you can get tested for conditions like tuberculosis, sexually transmitted infections, and HIV/AIDS.

Smoking in public places is not allowed in Austin. To report violations, call 3-1-1 or complete the online complaint form. Reports can be made anonymously.