Austin Capitol Building

Intergovernmental Relations Office


The mission of the City of Austin’s Intergovernmental Relations Office is to ensure that the City’s interests in providing for its residents’ safety, health, and well-being are protected and enhanced through active involvement in the legislative process and strong intergovernmental relationships.


We want to be the most effective, trusted and best prepared organization interacting with other governments.

Winter Storm Resources

For information regarding Winter Storm Uri and the recent statewide blackouts, please visit the City of Austin's Cold Weather Information and Resources Webpage. Please check back regularly as this information is updated frequently.

For questions that cannot be answered online, please call 3-1-1.

For the latest news releases related to the recent winter weather event, please visit this link.

Emergency Repair Services

  • The Development Services Department has established a webpage for emergency repairs information for answers to questions about safety while conducting repairs, which work types require a permit or not, and how to proceed with permitting for an emergency repair.

  • Residents and contractors can also call our emergency repairs permitting hotline at 512-974-1500 or live web chat, both are operational Monday through Friday from 8:00 a.m. to 5:00 p.m.

  • Two non-profit organizations, Plumbers Without Borders and Water Mission, brought in plumbers from across the country to help offer plumbing services to our community. To access plumbing assistance from these organizations, please call the Crisis Clean Up Hotline via ADRN at 1-800-329-8052.  This applies to individual property owners and multifamily property owners/managers.  Callers should specify their need for plumbing assistance and provide the number of units in the property.

Apartment Complexes without Running Water

  • The number of complexes without water is constantly changing.  Austin Water is leading efforts to reach out to apartment managers to verify the status of private plumbing repairs and when they estimate that water will be restored. Austin Water staff are coordinating with the City’s Emergency Operations Center, which organizes the efforts of several other City departments, non-profits, community volunteers and other entities to support these properties as much as possible during this prolonged challenge.
  • Austin Water receives outage reports from multiple sources and posts updates on Austin Water’s webpage at 9am and 9pm each day.  The updates can be found here.

Access to Water 

  • Austin Water is providing potable Public Water Stations at fire hydrants where feasible, as close to affected apartments as possible.  AWU has also set up one potable bulk water station and has organized tanker trucks to deliver potable water to apartment complexes. 

  • AWU is also organizing the deployment of large containers (called totes or cubes) that will be deployed to provide non-potable water to apartment complexes. Austin Water has not set an end date for these efforts, and will re-evaluate the need for these services as conditions improve. 

Permitting Fees and Requirements

  • On February 25th, City Council passed an ordinance waiving residential permitting and development fees related to repairing or reconstructing structures, and removing trees and tree limbs damaged as a result of winter weather events. The fees covered by this waiver include permitting, plan review, inspection, demolition, and variance fees for repair of existing structures only, and do not include fees for re-inspections.

Plumbing Waiver Exemptions

  • The City’s Plumbing Code requires an individual to obtain a permit for most plumbing activities. Due to cold weather-related damages, the Building Official expects that the number of small-scale plumbing activities will be significant. As a result, normal permit requirements may, in some circumstances, result in delays that are counter to the City’s health and safety interests, which include preventing further damage to structures. Therefore, on February 25th, an additional ordinance was passed related to plumbing permits and plumber registration requirements which:
    • Authorize the Building Official to exempt certain plumbing activities from permit requirements from Article 6 (Plumbing Code) of Chapter 25-12 (Technical Code);
    • Extend the deadline to submit a permit application from one business day to five business days from the date the activity starts;
    • Waive City registration requirements for work regulated by the Plumbing Code.

FEMA Assistance

  • FEMA has published a wide array of information on disaster assistance on their disaster page here. The site has information including how to apply for assistance, local resources, and insurance company links.

  • Before applying for assistance from the Federal Emergency Management Agency, insured Texans should first file claims through their existing policies. People cannot receive disaster and insurance assistance for the same damages. Doing so would be considered insurance fraud, according to FEMA. Texans without insurance in counties under President Biden’s major disaster declaration can go ahead and apply for federal aid.

Volunteer Resources

  • There continues to be much interest in helping those in need during the winter storm crisis. Sign up on this Winter Storm Volunteer sign up form if you are interesting in helping.

  • Please visit the Help Central Texas Respond and Recover page for more information about volunteer and donation opportunities. This page was developed in partnership with Austin Disaster Relief Network and Travis County and will continue to list opportunities developed by both groups as well as the City of Austin.

COVID-19 Services

  • Austin Public Health (APH) has resumed appointments for COVID-19 vaccine clinics following the winter storm. To find the latest updates on testing and vaccine sites, go to the Austin Public Health COVID-19 webpage.

COVID-19 Resources