We Are Ready To Serve You.
Austin Water Tap Sales office is open for in-person customer services at the Public Development Center. Most of our services are available by email, the Austin Build + Connect portal, and our website.
Austin Water Taps Permitting Office provides a valuable function for the utility and its building development customers as well as the homeowners and office tenants that enjoy our services after construction is complete. Our roles include selling taps and meters for residential and commercial development, tap fee invoicing, processing the sale of truck and fire hydrant meters, well and septic cutovers, conducting investigations, establishing, and scheduling meter box inspections, meter installations and closing requests for final inspection and proper utility billing. AW Taps receives Commercial water/wastewater Tap permit applications by email, temporary Truck and Hydrant meter applications by email, and Water/Wastewater Tap permit applications through the Austin Build + Connect Portal.
Domestic, Reclaimed and Irrigation Meters
- Residential Tap Application must be submitted through the Austin Build + Connect Portal
- Commercial Tap Application
- Reclaimed Water Service Application
- Water & Wastewater Service Plan Verification (WWWSPV) does the WWWSPV indicate you need a Utility Plan? Click here for more information
Temporary Meters
- Temporary Fire Hydrant Meter - Application and Ordinance
- Temporary Truck Mounted Meter - Application or try the NEW Online Read Log Option
General Information
- Newsletter - Process for Obtaining Water Meters for Single Family Residences - July 2018
- Newsletter – Meter Box Set Up and Common Failures - December 2017
- Newsletter - Water Meter Inspection - November 2017
- How to Schedule a Residential Water Tap Inspection (Meter Install)
- New Service Connections
- New Water Meters
- Impact Fee Schedule - FY2021
- 520-AW-01B Detail Standards PDF
Water and Wastewater Tap Cards
Find Water and Wastewater scanned Tap Cards using the new address search and download database.
Taps Office staff is available to assist with any problems you may need assistance with. Please send an email to AWTaps@austintexas.gov to be added to the list and receive login information and instructions
Residential Water Meter Inspections/Installs
Check on the status of your residential water meter inspections and installations. The list below shows which service requests have been assigned to a Meter Services Inspector. Meter inspections are generally completed within ten business days of the initiation of the Service Request. An address with an “Assigned” service request may have an inspection completed within three business days, barring unforeseen circumstances.
Tips for Successful Meter Installation
Please make sure the meter box is clean, the wooden dowel spacer is sized properly and marked with the service address, and the angle stop and ball valves are in alignment for a successful meter installation.
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