A tap, simply put, is a literal tap on the main. This main could be either a water or wastewater main which are maintained by Austin Water. Each property that is served or wants to be served has a tap to the property. The Taps Office processes this permit for both residential and commercial customers.

In order to tap the main, upgrade an existing tap, upgrade a meter, cutover from well or septic tank the Taps Office requires a Tap Application to be filed. There is not an application fee, however, several items are needed in order to process the application. These requirements are different for both residential and commercial.

General Information

• Newsletter - Process for Obtaining Water Meters for Single Family Residences - July 2018
• Newsletter – Meter Box Set Up and Common Failures - December 2017
• Newsletter - Water Meter Inspection - November 2017
• How to Schedule a Residential Water Tap Inspection (Meter Install)
• New Service Connections
• New Water Meters
• Impact Fee Schedule - FY2020

Domestic, Reclaimed and Irrigation Meters

• Residential Tap Application
• Water & Wastewater Service Plan Verification
• Commercial Tap Application
• Reclaimed Water Service Application

Temporary Meters

• Fire Hydrant Application
• Fire Hydrant Ordinance
• Truck Meter Application
• Truck Read Log

Taps Office Locations

• Waller Creek Center: 625 E 10^th St, Suite 200 Austin, Texas 78701
• One Texas Center: 505 Barton Springs Rd, Development Assistance Center 1^st floor

To reach the Taps Office by phone, call 512-972-0000.

• Stay on the line for English, press 2 for Spanish
• For Truck or Hydrant Meters press 4 
• For dillo dirt, discharge tickets, and/or manifest books press 8
• For a Taps Representative  press 5