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The Office of Telecommunications & Regulatory Affairs (TARA) provides consumer protection, access to information and communications technology resources and infrastructure, and generates revenue to support City services. TARA’s activities include:

  • Ensuring electric and gas utility rate increases are reasonable,
  • Resolving consumer utility complaints,
  • Monitoring credit access businesses to reduce abusive predatory lending practices,
  • Providing claims and collections services for City departments,
  • Promoting digital inclusion through access to information & communications technology and trainings,
  • Overseeing small cell permitting, and
  • Administering utility franchise agreements and telecommunications licenses while obtaining fair compensation for public rights-of-way.

Contact Info

Phone: 512-974-2999

Fax: 512-974-2416

Physical Address:

811 Barton Springs Road
Austin , TX 78704

See Map

Mailing Address:

P.O. Box 1088
Austin, TX 78767

Key Contact : Rondella Hawkins

Position : Officer

Phone Number : 512-974-2999

Open Hours:

  • Monday - Friday 7:45 AM - 4:45 PM

TARA Revenue
TARA brought in $35,998,562 in franchise, license and right-of-way fees in 2016