TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions, and concerns. Our office strives to mediate complaints to the citizen's satisfaction in a timely fashion, even if the company no longer has a City franchise. We encourage residents to make contact with the utility provider first before contacting our office to escalate the issue. The normal process is to give the company an opportunity to resolve the complaint before the TARA office escalates. TARA is only able to escalate consumer issues with the following utility providers: Texas Gas Service, SiEnergy, Centerpoint Energy, ATMOS Energy, Bluebonnet Electric Co-op, Pedernales Electric Co-op, Spectrum, Grande Communications, AT&T, and Google Fiber.
Call 512-974-2999 or via email to file a complaint for one of these services.