COVID 19 Response

The response to COVID-19, also known as the novel Coronavirus, has changed how people interact with each other. These changes are necessary to slow the spread of the virus and prevent illness and death across the city. Most people have never experienced anything like this and are doing what they can to protect themselves and others. It is The City of Austin’s job to help everyone be part of the public health response by helping you stay safe, meet your needs, and access important services.

Visit the City's site on COVID 19 for more information on resources and the City's response.

Please continue to check back to this site. It is updated frequently with new information and resources.

  Stay Safe        Accessing Resources        Safety Net           For Providers

Stay Safe       Accessing Resources          Safety Net Resources     For Providers

Stay Safe

COVID-19 can be spread to anyone, but it is extra dangerous for people who are elderly or have underlying health conditions, such as heart disease, hypertension, chronic lung disease, and diabetes. The best ways to protect yourself are to:

  • Wash your hands often,
  • Practice social distancing (staying six feet away from others) and 
  • Shelter in place (staying where you reside).

The symptoms of COVID-19 include cough, fever, and shortness of breath. If you have these symptoms or have been around someone who has, stay where you are and call 512-978-8775. This number will direct you to the right places based on your situation.

Learn more about staying safe.

Meet your Needs 

The crisis created by COVID-19 makes it much harder to meet basic needs like eating, accessing drinking water, using a restroom, or washing our hands (which we know is extra important right now). The City and organizations across the city have set up places to meet these needs or adjusted access offered at their locations.


Meet Your Needs

Meet your needs

Find locations near you and get more information to meet your needs. 

Learn where you can find food through the new Eating Apart Together Initiative.

Access Services 

Because we are all limiting face to face contact, many of the services you use may be closed or only meeting by phone/online. Learn more about how agencies across the city are providing services during the COVID-19 response. 

If you are not experiencing homelessness but worry that you will lose your housing during the COVID-19 response, there are safety net services in place to help you stay in your home. Go here to learn more.


If you are not experiencing homelessness but want to learn about the homelessness response, please visit the Service Provider page.

The City released a new memo on April 27: Update on Homelessness Services During Response to COVID-19,

You can also learn more about the City’s overall response to COVID-19 and access community-centered information and resources.

Stay Safe        Accessing Resources        Safety Net           For Providers

Stay Safe       Accessing Resources          Safety Net Resources     For Providers


As part of the City’s Covid-19 response, this website has been repurposed to share critical information directly with people experiencing homelessness. Content about the overall strategy for ending homelessness will be re-posted at a later date