The staff is divided among several different Divisions:

•  The Administration Office provides overall department administrative support.
•  The Americans with Disabilities Act Office (ADA) assists   departmental ADA Coordinators in complying with all aspects of ADA as they relate to the City of Austin.
• Automation Systems Support Center provides Technical support for the Human Resources Department.
• The Civil Service Division provides administrative and logistical support for City public safety-related activities and maintains Civil Service personnel files.
• The Benefits Division administers benefits for active and retired employees, dependents, and survivors of employees.
• The Compensation Division provides necessary pay systems designed to attract, motivate and retain employees.
• The Equal Employment & Fair Housing Office is empowered to enforce four City Ordinances and the following federal statutes: Title VII and Title VIII of the Civil Rights Act of 1964, as amended, the ADA and the Age Discrimination in Employment Act of 1967.
• The Employee Relations Division provides a variety of services.
• The purpose of Employment Services is to provide processes and consult on effective methods for recruiting and hiring talent.
• The Financial Services Division provides technical and administrative support to the HR staff, Citywide leadership development program, Citywide tuition reimbursement program, as well as Citywide performance measures reporting.
• The Human Resources Management Systems Division provides technical information management training and data assistance to City.
• Organization Development Administration provides human resources consulting and training to City management so it can improve performance in a changing workplace.
• The Records Division maintains current and former employees' personnel file, processes employment  verifications, employee address and  name  changes.
• The Risk Management Division administers various insurance and risk programs for the City.
• The Quality Assurance Team was created to ensure compliance and help improve the current departmental practices and develop business solutions.
• The Veterans Services Office assists City employees in the National Guard and Reserve and their families; it also supports veterans who work for the City. 
• The award-winning Wellness Program has served City employees since 1994. It helps employees, retirees and their families lead better lives by increasing health awareness and providing opportunities to practice healthy behavior.