24/7 Emegency Services - Call 512-972-1000 to report a water or wastewater emergency
Emergency services are available 24-hours a day 7-days a week.
report water quality issues such as taste and odor, high/low water pressure
request an emergency water shut-off at your meter
report water main leak or break
report clogged or overflowing wastewater main
report fire hydrant leak
Use the online leak report form and track the progress and status of an emergency repair using the helpful map below.
Locate your Private Shut-off Valve
A private shut-off valve should turn off the water flow to the house. Most homes have a private shut-off valve:
near an outside faucet and close to the house.
near the irrigation system valve, typically close to the property line, if there is an inground irrigation system.
or buried in the ground for older homes. A quarter-inch piece of iron with a 90-degree angle protrudes from the buried valve and serves as a handle. The iron piece looks like an upside down "L". Turning the handle will stop the water flow to the home.