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Contact the City

Physical Addresses and Phone Numbers of Departments

Important Phone Numbers:

For emergencies: 9-1-1
Power outages: 512-322-9100
Utility Call Center (Electric/Water): 512-494-9400

Austin 311

To request city information or non-emergency services: 3-1-1 or 512-974-2000
Out of Area non-emergencies: 512-974-2000
The City receives and accepts Video Relay Service (VRS) calls from people who are Deaf or hard-of-hearing.
Fax (for 3-1-1 issues/requests only): 512-972-9876

The City of Austin Website Feedback - how can we improve our website? Let us know: austintexas.gov feedback.

If you have a non-emergency City of Austin question or concern, please call Austin 311. You can also complete a service request online. 

For planning and development questions, visit this webpage.

U.S. Postal Mail and Packages

Letters and packages sent through the U.S. Postal Service may be mailed to:

City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
P.O Box 1088
Austin, Texas 78767-1088

Hand Deliveries

If you have hand-deliveries such as fliers, mail, packets, courier deliveries, packages or shipped deliveries such as FedEx or UPS intended for City Hall, please drop them off or have them delivered to the City of Austin's Mail Services. These items will be promptly delivered to the appropriate offices at City Hall. The delivery address is:

City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
2006 East 4th Street
Austin, Texas 78702

Austin City Hall

Address: 301 W. Second St., Austin, Texas 78701

The doors of the City Hall open at 7:45 a.m. Mon-Fri. The doors close to the public at 7 p.m. Access to other areas of the building is typically is not allowed until 9 a.m. The building is not open to the public on the weekends.

Entry to the parking garage is on the Guadalupe Street side. 

View parking information, guidelines for non-city use, and Council sponsorship.

City Organizational and Department Chart

Name Phone
Mayor Kirk Watson 512-978-2100
District 1 Council Member Natasha Harper-Madison 512-978-2101
District 2 Council Member Vanessa Fuentes 512-978-2102
District 3 Council Member José Velásquez 512-978-2103
District 4 Council Member José “Chito” Vela 512-978-2104
District 5 Council Member Ryan Alter 512-978-2105
District 6 Council Member Krista Laine 512-978-2106
District 7 Council Member Mike Siegel 512-978-2107
District 8 Council Member Paige Ellis 512-978-2108
District 9 Council Member Zohaib “Zo” Qadri 512-978-2109
District 10 Council Member Marc Duchen 512-978-2110
Department/Office Physical Address Mailing Address Phone Fax
City Manager T.C. Broadnax

City Hall
301 W. 2nd, 3rd Floor
Austin, TX 78701
See map: Google Maps

P. O. Box 1088
Austin, TX 78767

512-974-2200 512-974-2833
 
Department/Office Physical Address Mailing Address Phone Fax
Americans with Disabilities Office 505 Barton Springs Rd # 600
Austin, TX 78704
P.O Box 1088
Austin, Texas 78767-1088
512-974-3256  

Austin Animal Center

 

Austin Animal Center
7201 Levander Loop
Austin, TX 78702
See map: Google Maps

  3-1-1  

Austin City Hall

 

Austin City Hall
301 West 2nd
Austin, TX 78701
See map: Google Maps

Austin City Hall
P.O. Box 1088
Austin, TX 78767

512-974-2000  
Austin Energy 4815 Mueller Blvd.
Austin, TX 78723
  512-494-9400  
Austin Public Health 7201 Levander Loop Building E
Austin, TX 78702
See map: Google Maps
  512-972-5000  

Austin Resource Recovery

 

1520 Rutherford Ln.
Austin, TX 78754
See map: Google Maps

  512-494-9400  
Austin Water 625 E. 10th St., Austin, TX 78701
 
  512-972-1000  

Capital Planning Office

 

301 W. Second St.
Austin, TX 78701
See map: Google Maps

  512-974-3344  

City Council

 

Austin City Hall
301 W. Second St. Second Floor
Austin, TX 78701
See map: Google Maps

P. O. Box 1088
Austin, TX 78767

512-974-2250 512-974-2337

City Manager's Office

 

Austin City Hall
301 W. Second St. Third Floor
Austin, TX 78701
See map: Google Maps

P. O. Box 1088
Austin, TX 78767

512-974-2200 512-974-2833

Communications & Public Information Office

 

301 W. Second St.
Austin, TX 78701
See map: Google Maps

  512-974-2220 512-974-2405

Community Court

 

505 Barton Springs Road, First Floor
Austin, TX 78704
See map: Google Maps

P. O. Box 13464
Austin, TX 78711

512-974-4879  
Development Services Department

City of Austin
Permitting and Development Center
6310 Wilhelmina Delco Drive
Austin, TX 78752
See map: Google Maps

  512-974-2000  

Economic Development Department

 

5202 East Ben White Blvd., Suite 300
Austin, TX 78741
See map: Google Maps

 
512-974-7819  

Finance Department

 

Austin City Hall
301 W. Second Street
Austin, TX 78701
See map: Google Maps

  512-974-2000  

Fire Department

 

AFD Headquarters
4201 Ed Bluestein Blvd.
Austin, TX 78721
See map: Google Maps

  512-974-0130  
Housing Department 1000 E. 11th St.,Second Floor
Austin, TX 78702
See map: Google Maps
  512-974-3100 512-974-3152

Human Resources Department

 

One Texas Center
505 Barton Springs Rd. Suite 600
Austin, TX 78704
See map: Google Maps

P.O. Box 1088
Austin, TX 78767

512-974-3400  

Law Department

 

Austin City Hall
301 W. Second St. Fourth Floor
Austin, TX 78701
See map: Google Maps

P.O. Box 1088
Austin, TX 78767-1088

512-974-2268 512-974-2894
Municipal Court

6800 Burleson Road
Building 310, Suite 175
Austin, TX 78744
See map: Google Maps

P. O. Box 2135
Austin, TX 78768

512-974-4800 512-974-4882

Office of the City Auditor

 

One Texas Center
505 Barton Springs Rd. Suite 200
Austin, TX 78704
See map: Google Maps

P.O. Box 1088
Austin, TX 78767

512-974-2805  

Office of the City Clerk

 

301 W. Second St. Suite 2030
Austin, TX 78701
See map: Google Maps

P.O. Box 1088
Austin, TX 78767

512-974-2210  

Office of the Medical Director

 

517 S, Pleasant Valley Road
Austin, TX 78741
See map: Google Maps

 

512-978-0000 512-978-0010

Office of Police Oversight

 

1520 Rutherford Ln. Building 1, Suite 2.200A
Austin, TX 78767
See map: Google Maps

P. O. Box 1088
Austin, TX 78767

512-974-9090 512-974-6306

Office of Climate Action and Resilience (formerly Sustainability)

 

One Texas Center, 505 Barton Springs Rd., 4th Floor
Austin, TX 78704
See map: Google Maps

 

512-974-5603  

Parks and Recreation Department

 

200 S. Lamar
Austin, TX 78704
See map: Google Maps

  512-974-6700  

Planning Department

 

Permitting and Development Center
6310 Wilhelmina Delco Drive
Austin, TX 78752
See map: Google Maps

 

  512-978-4000  
Police Department

715 E. Eighth St.
Austin, TX 78701
See map: Google Maps

P. O. Box 689001
Austin, TX 78768-9001
512-974-5000  

Small and Minority Business Resources 

 

4201 Ed Bluestein Blvd.
Austin, TX 78721
See map: Google Maps

  512-974-7600 512-974-7601
Transportation and Public Works 5202 E. Ben White Blvd.
Suite 550
Austin, TX 78741
See Map: Google Maps
P.O Box 1088
Austin, Texas 78767
512-974-1150 512-974-7101
Watershed Protection Department

One Texas Center
505 Barton Springs Rd. 12th Floor
Austin, TX 78704
See map: Google Maps

 

 

512-974-2550  

 

City of Austin

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