Notice of complaint related to 2022-0932
Complainant alleges an Austin police officer did not respond adequately to the complainant's call for assistance.
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DEAT
SUBTOTAL
OFFICE OF
POLICE OVERSIGHT
FOUNDED
NOTICE OF COMPLAINT
October 14, 2022
ICMS #: 2022-0932
On October 13, 2022, the OPO received an online complaint.
The complainant alleges: I am
Corporate Security Manager for all of
properties. I spoke with manager
on
He advised that he called the police (at my direction) and asked them to come to the bank
due to an irate customer. The customer was upset due to a transaction on the ATM. The
customer made several threats to the employs and threats to do damage to the bank. When
an officer arrived (to my knowledge), the officer did not engage the irate customer. The
manager asked the officer why they didn't engage and the officer advised something
similar to the customer didn't have a weapon / looked like it was calm. From my
conversation with the manager, it appeared that the officer did not want to take a report and
was not helpful, until the officer was called back to the scene due to the irate customer
returning and making more threats. The bank wanted the person to be issued a criminal
trespass warning/or be advised to not return, but the officer said that could only happen if
the manager and the irate customer and the police were all in the same place. I would think
a review of the interaction would not take long (I'm assuming body cams are worn and
recording when interactions occur). Bank
shared/ or attempted to share images of the
irate customer with the officer, but I do not think we were successful. I believe the officer
did take the license plate number, unknown what was done with that information. The
report number is
and the officer was
I would like to know
if the officer's actions were correct yesterday and if they meet the standards and policies
of APD. I can be contacted at
This notice of complaint is a request for Internal Affairs to initiate an investigation to
determine if the employee conduct is within compliance of APD policy, Civil Service
Rules, and Municipal Civil Service Rules.