City of Austin administrative offices and other municipal facilities will be closed Thursday and Friday, Nov. 28 and 29 in observance of Thanksgiving.

Austin Resource Recovery
Trash, Recycling and Composting Collections
Trash, recycling and composting collections for Thursday and Friday, Nov. 28 and 29 will slide forward one day. Thursday collections will be picked up on Friday and Friday collections will be picked up on Saturday. Customers can check their collection schedule any time in the Austin Recycles app or at austintexas.gov/myschedule. The Recycle and Reuse Drop-off Center will be closed on Thursday and Friday. Austin Water’s Hornsby Bend Biosolids Management Plant will be closed on Thanksgiving for yard trimmings and large brush drop off.

Austin Public Health
Environmental Health Services at the Rutherford Lane Campus, Office of Vital Records, all WIC and Shots for Tots clinics, and Neighbor Centers will be closed on Thursday, Nov. 28, and Friday, Nov. 29.

Parks and Recreation Facilities Schedules
Austin Parks and Recreation holiday hours vary based on facility so please call ahead or check Parks Facility Closures before you go.
 
Austin Parks and Recreation offices, museums and cultural centers, recreation centers, and senior centers will close at 6 p.m. on Wednesday, Nov. 27 and remain closed through Thursday, Nov. 28 and Friday, Nov. 29.
 
Zilker Botanical Gardens and Austin Nature & Science Center will close at 6 p.m. on Wednesday, Nov. 27 and remain closed through Thursday, Nov. 28. Austin Nature & Science Center will remain closed on Friday, Nov. 29. Zilker Botanical Gardens will reopen on Friday, Nov. 29.
 
Tennis Centers will be closed on Thanksgiving Day only.
 
On Thanksgiving Day, final Golf ATX course reservations will be issued at 12 p.m. Visit AustinTexas.gov/Department/Golf-ATX for complete facility information.
 
All Aquatic Facilities will be closed on Thanksgiving Day except Barton Springs Pool which will operate unguarded. Visit AustinTexas.gov/Pools for pool hours over the holiday weekend.
 
Austin Municipal Court
All Austin Municipal Court locations will be closed on Thursday, Nov. 28, and Friday, Nov. 29.


Austin Public Library Schedule
All Austin Public Library locations will be closed Thursday, Nov. 28, and Friday, Nov. 29. Library resources available remotely can be accessed at the Austin Public Library Website: library.austintexas.gov.


Austin Animal Center Schedule
The Austin Animal Center will be closed Thursday and Friday, Nov. 28 and 29. Normal hours resume on Saturday, Nov. 30.


City of Austin Utilities Schedule
The City of Austin Utilities Customer Care Call Center will be closed Thursday, Nov. 28 through Sunday, Dec. 1. Additionally, all City of Austin Utility Customer Service Centers will be closed on Thursday, Nov. 28 and Friday, Nov. 29. Customers can make utility payments at coautilities.com or by calling 1-833-375-4919 for a Quick Payment. 

To report a power outage, text OUT to 287846, visit outagemap.austinenergy.com or call 512-322-9100.
 

Austin Water
Austin Water's administration offices will be closed Thursday and Friday, but their 24-Hour Customer Service Contact Center at (512) 972-1000 will be available.

Additional payment options include: 

• Paying at authorized locations, including most Austin H-E-B, Fiesta Mart, Randall’s and Walmart stores
• Mailing money order or check to P.O. BOX 2267, Austin, TX 78783-2267 or using a drop box location 
• Payment drop boxes are located at the North and South Utility Customer Service Centers, 625 East 10th Street and 505 Barton Springs Rd. Expect 3-5 business days for drop-off payments to process. The payment drop box at the East Branch inside Rosewood-Zaragosa is NOT available at this time.

For questions about City services or information call 3-1-1. You can also submit service requests from the Austin 3-1-1 mobile app.