Complaints Submitted to OPO, December 2024

CTT OF AUSTIN
OFFICE OF
FOUNDED
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1200
Date of Complaint: 12/2/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Travis, Lee AP8146
Unknown:
Complaint:
The complainant alleges:
OF
The complainant went into Goodwill Thanksgiving morning. The doors were open, so she went in.
She was trying on clothes and shopping. She was in the store no more than 10-15 minutes. At that
point police approached her and yelled to put her hands on her head and get down on the ground.
They handcuffed her, yanked her up, and took her outside and sat her down by their car. Then
they asked her what she was doing there. She said she was shopping. They officers said the store
was closed. The officer was being mean to her. She was telling them she was just there to shop,
and they kept asking her questions. One of the officers came up and accused her of stealing a
shirt. She asked them to stop talking to her, because they were being rude. She was really shaken
up. The officers went in and watched the cameras, then said to uncuff her. She started walking
away, and one of the officers said "Don't come back to this property". She was also searched and
pat down by a male officer which she stated made her feel uncomfortable.
The officer names and badge numbers provided are:
Travis AP8146
Dallgo AP8797
Vargas AP8968
Alurado AP10159
Office of Police Oversight Disposition: Formal Complaint
NDED
6881
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CTTC OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1202
Date of Complaint: 12/2/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: DeVries, Wesley AP7293
Unknown:
Complaint:
The complainant alleges:
OF
The complainant got a phone call 11/24/2024 11:44 am from 512-974-0000. He answered the
call and a detective from APD was on the other line. He was calling in relation to a lawyer the
complainant is in a divorce with. The detective was giving the complainant a cease and desist,
told to stop texting, calling or contacting her. He was rude and unprofessional over the phone. The
complainant said that he had not contacted her. The detective told the complainant there was an
email sent threatening violence, along with a list of other uninvestigated allegations. The
complainant maintained that he did not send the email and was simply in a divorce with this
woman. The detective said he would file harassment charges against him if he continued to
contact her outside of speaking about the divorce. The complainant stated that the way the
detective treated him was odd, and after speaking to someone from 311 and to the front desk
person at APD headquarter, he felt the interaction was strange and out of the ordinary. The front
office person said, that it didn't sound like APD that contacted him. He had an arrest warrant
issued 11/22 for a terroristic threat, then recalled on 11/26, but the detective who spoke with
him failed to even mention there was an arrest warrant out for him. The complainant stated that
he was not being treated fairly, and that the person he is getting divorced from may be influencing
law enforcement.
Incident # 24-3261298 (terroristic threat)
839
Detective Wesley Devries is who is allocated to this case and who the complainant believes he
spoke to on the phone.
Office of Police Oversight Disposition: Supervisory Referral
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CTTC OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1204
Date of Complaint: 12/3/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved: Acosta, Anthony AP7754
Unknown:
Complaint:
The complainant alleges:
OF
I was assaulted by my upstairs neighbor, Shawntae hall.
I called police but they took over two hours to come by and when shown physical evidence of the
incident he told me it was my fault for antagonizing her.
here's what happened; this morning at 7:30 am I returned from dropping off my oldest daughter
at school and I still had my four year old daughter with me. Shawntae was outside of her car and
as soon as we got out she proceeded to yell/cuss at me saying I threw eggs at her car (eggs have
been thrown at peoples cars here on Wilson multiple times this is not the first incident)
I proceeded to tell her I did not do what she is accusing me of and that I've had those same issues
ongoing.
she proceeded to come towards me and my four year old daughter while continuing to yell/cuss.
I then started recording her due to me feeling very unsafe with how she was approaching me and
my four year old daughter.
As I'm recording she continues to cuss/yell and then physically grabs my cell phone out of my
hand pushing not only me, but my four year old daughter and she proceeds to throw my phone at
the next door neighbors house with intention of breaking it.
I then took my four year old daughter inside bc at this point she was very distraught, screaming
and crying due to the harassment shawntae hall just unleashed onto us.
I called the police, and when he finally arrived I showed officer Acosta the video of the incident
and asked to file a temporary restraining order against her, he told me he would not do that, it's
only a class c misdemeanor for inconvenience, I proceeded to re-show him the video of her
following me, and he told me I was following her, I said sir no I was not me and my daughter are
seen walking away and she is following us before she assaults both me and my daughter.
He refused to acknowledge what was shown on video and left without even filing the report.
I'm absolutely appalled at this situation, my four year old daughter is scared due to this incident,
and we are left having to deal with someone who assaulted us and harassed us.
Officer Description:
Name:
A Acosta
Race:
Native Hawaiian or Other Pacific Islander
Gender: Male
Badge number: 7754
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CTT OF AUSTIN
OFFICE OF
FOUNDED 1939 1839
POLICE OVERSIGHT
What was the officer wearing?:
Uniform
What kind of transportation was the officer using?:
Patrol car or motorcycle
Office of Police
Oversight E Disposition: OF Community AUSTIN Concern US
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OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1207
Date of Complaint: 12/4/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Excessive Force
Austin Police Officers Involved: Peche, Joseph AP5953
Unknown:
Complaint:
The complainant alleges:
OF
was injured by the police when arrested for obstructing a roadway by
knocking over cones into the lane of travel. She has multiple bruises on both arms.
*PDF photos of injuries sustained uploaded to DCF*
TIN
Office of Police Oversight Disposition: Supervisory Referral
FOUNDED
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CTTC OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
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Complaint Number: 2024-1209
Date of Complaint: 12/4/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved: Torres AP4407
Unknown:
Complaint:
The complainant alleges:
On May 31, 2023, I filed Incident Report 230-027-3353, which detailed harassment, Fraud,
financial Crimes, and threats directed at My Self, Mr.
,
a 74-year-old disabled senior, by
and
Also owners of a House Flipping Company know as "BUILD
THE ASSET" funded by FlagStar Bank
The Actions involved an online title Theft Transaction of Don't Grant protected through an
Automatic Stay from Divorce.
I mad several attempt to return the funds and had PHH Mortgage return the funds - Spartan Title
has $78,000. Build tHe asset Refused other Payments stating they wanted to flip and size the
home instead
The made several attempts to Force me and Mr.
out of the home Including filing for wrongly
eviction and other false complaints, Despite a finality of Judgment
The ongoing harassment and turning into conspiracy with an attorney on a Insurance Case, who
it attempting to tie a 2021 claim to the title dispute to a third party who has no privity to the
unenforceable contract because Don Grant couldn't sign his name when they took advantage of
him
I attempted to report this ongoing fraud, Identity theft, conspiracy and abuse of a senior
This report was ignored, never filed properly, and no investigation was conducted.
The report outlined attempts by
and
to illegally seize the property located at
, including harassment through phone calls and in-person threats.
Subsequent Incident Report and Lack of Action
On June 28, 2023, I filed Incident Report 2032-5014707, reiterating the ongoing harassment and
threats by
and
This report also highlighted their wrongful attempts to execute a
fraudulent eviction by falsely claiming that the property did not belong to us and that we were
merely tenants.
Despite the seriousness of these allegations and the documented evidence provided, the Austin
Police Department failed to act appropriately or conduct a thorough investigation.
Escalation of Conflicts and Retaliation
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OF
CITY
AUSTIN
OFFICE OF
GERL
POLICE OVERSIGHT
FOUNDED
In August 2023,
and
filed a subsequent report alleging that we were the
perpetrators. This appears to be an act of retaliation and is reflective of the Austin Police
Department's failure to address our original complaints adequately.
This negligence contributed to a pattern of escalating harassment and fraudulent activities,
including identity theft and insurance fraud, which could have been prevented had the police
acted upon our initial reports.
Fraudulent Activities and Collusion
Since the filing of our initial reports, we have been victims of identity theft and insurance fraud,
including unauthorized access and attachment of third-party entities to our insurance policies.
These activities were facilitated by ongoing manipulation and conspiracy between
and other parties, including an attorney handling a Nationwide settlement case. This attorney has
attempted to tie the title dispute to the insurance settlement to evade liability and defraud us
further.
Failure to Protect and Investigate
The Austin Police Department's failure to investigate the complaints filed on May 31 and June 28,
2023, has allowed these fraudulent activities and harassment to continue unchecked.
Had the police acted in a timely and thorough manner, the harm we have suffered could have
been prevented, including the illegal attempts to seize our property and the manipulation of legal
and insurance proceedings.
Attachments
a. I have attached the following documents as evidence:
i. Copies of Incident Reports 230-027-3353 and 2032-5014707.
ii. Evidence of harassment, threats, and fraudulent activities by
and
iii. Documentation of identity theft and unauthorized access to our insurance policies.
iv. Relevant correspondence with the Texas Department of Insurance regarding these issues. -
Involvement and relevant Pleading used By opposing Counsel and My Insurance Documents
Naming build the ASSETS BANK FLAGSTAR used by attorney to route settlement payments
The Insurance withheld thousands of dollars as a result of the illegal attachmhment to Build the
asset - Then Maliciously had Mr
Prosecuted. despite the prior please reports and
information provided to Torrez, My case was closed
The Austin Police Department's failure to investigate and address our complaints has caused
irreparable harm and allowed fraudulent activities to proliferate. This negligence and inaction
constitute a breach of their duty to protect and serve. Immediate corrective action is necessary to
address these ongoing issues and hold the responsible parties accountable.
I declare under penalty of perjury that the foregoing is true and correct to the best of my
knowledge, information, and belief.
Complainant named Officer Torrez
Office of Police Oversight Disposition: Community Concern
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CITY OF CTTC OF AUSTIN
OFFICE OF
FOUNDED
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1212
Date of Complaint: 12/5/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Golding, Chad AP8400
Unknown:
Complaint:
The complainant alleges:
OF
There were two officers Bender and Golden 8400 at Onion Creek Forest. During the interaction
between himself and the officers the complainant requested their names and badge numbers.
Officer Bender complied politely, but Officer Golden rudely pointed at his nametag and said that
he perceived it as a threat when people requested his name and badge number. The complainant
stated that attitude showed a disdain for the public.
Office of Police Oversight Disposition: Formal Complaint
FOUNDED
6839
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CITY OF CTTP OF AUSTINY
OFFICE OF
FOUNDED
1939
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1213
Date of Complaint: 12/5/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Follow-up by Detective or Officer
Austin Police Officers Involved: Kinuthia, Victor AP10192
Unknown:
Complaint:
The complainant alleges:
OF
There was a car accident. One of the people involved in the accident did not have insurance. The
officer didn't ticket the uninsured driver for being uninsured or do anything other than give her a
ticket for causing the accident, and there was no follow up. They tried to contact the officer, Victor
Kinuthia AP10192, and his supervisor and got no reply. No one is answering the phone for follow
up. This lady hit 3 cars and caused injuries, and she only got a ticket for the accident, not for being
uninsured.
Office of Police Oversight Disposition: Community Concern
FOUNDED
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Reasonable modifications and equal access to communications will be provided upon request.
OF
CITY
AUSTIN
OFFICE OF
GERY
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1217
Date of Complaint: 12/9/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved: De La Cruz, Jessica AP9616
Unknown:
Complaint:
The complainant alleges:
On Aug. 4,2023, officers were called out by my spouse at the time,
for a
domestic situation. Officer Delacruz #9616, and a female office entered my home, at
, and inquired about what was happening. The officers separated us, with
outside and myself inside. Officer Delacruz entered my home and asked me what had happened
between
and myself. I informed Delacruz that
and I were arguing
earlier that evening. I also informed Delacruz that the argument escalated resulting in
grabbing me by the back of the head, by my hair and repeatedly punching me.
I also informed Delacruz that I did not strike
that I did however throw a dish
,
across the room at
after he released me, but the dish hit the couch instead and fell. I
also informed Delacruz that after the arguing had ceased,
attacked me again,
grabbing me once more by the back of the head as I bent down to retrieve the dish. The entire
conversation and explanation of what had happened to Officer Delacruze took less than two
minutes. Delacruz then returned to speak with
,
where he spent the next ten
minutes. After the prolonged period of time, Delacruz immediately returned and arrested me.
I asked the female officer at the time, why was I being arrested. I could not understand why
Delacruz was arresting me due to my obvious injuries. I was cut and bleeding from the back of my
head along my face and missing patches of hair on the back of my head, along with long other
visible injuries to my face and body.
reported to Delacruz that I struck him in the face several times with my fist.
However, there was zero damage to
glass, (which he has to wear constantly), and
zero damage to
face. The only injury that
obtained was a small red
mark where I hit him with the dish on the shoulder, in the attempt to get him to release me.
After handcuffing me, Delacruz attempted to take me to jail without documenting any of my
injuries. The female officer had to stop him and very strongly insist that she be allowed to
photograph my injuries before I was taken anywhere.
She stated that she did not agree with the arrest that Delacruz was conducting but he was her
superior officer so she couldn't do anything about it.
I later found out that
had informed Delacruz while they were speaking outside,
that I was on DWI parole at that point of time.
was very aware that I was to be
discharged from parole within a few months.
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Reasonable modifications and equal access to communications will be provided upon request.
CITY OF CTTL OF AUSTIN
OFFICE OF
FOUNDED
GERY
POLICE OVERSIGHT
This was clearly deliberate and intentional retaliation by
and a clear case of
profiling based on my criminal history, along with failure to intervene, by Officer Delacruz's.
After I was arrested,
redacted his previous accusations and informed the court,
along with the parole board that I indeed "Did Not Strike Him".
Officer Description
Name:
Delacruze
Physical description:
black hair, brown eyes
Race:
Latino or Hispanic American
Gender:
Male
Badge number:
ID# 9616
What was the officer wearing?:
Uniform
F
What kind of transportation was the officer using?:
Office of Police Oversight Disposition: Supervisory Referral
Patrol car SEAL or motorcycle
FOUNDED
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OF
CITY
AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1217
Date of Complaint: 12/9/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved: Serrata, Arnoldo AP9261
Unknown:
Complaint:
The complainant alleges:
On Aug. 4,2023, officers were called out by my spouse at the time,
for a
domestic situation. Officer Delacruz #9616, and a female office entered my home, at
, and inquired about what was happening. The officers separated us, with Mr.
outside and myself inside. Officer Delacruz entered my home and asked me what had happened
between Mr
and myself. I informed Delacruz that Mr.
and I were arguing
earlier that evening. I also informed Delacruz that the argument escalated resulting in Mr.
grabbing me by the back of the head, by my hair and repeatedly punching me.
I also informed Delacruz that I did not strike Mr.
that I did however throw a dish
,
across the room at Mr.
after he released me, but the dish hit the couch instead and fell. I
also informed Delacruz that after the arguing had ceased, Mr.
attacked me again,
grabbing me once more by the back of the head as I bent down to retrieve the dish. The entire
conversation and explanation of what had happened to Officer Delacruze took less than two
minutes. Delacruz then returned to speak with Mr.
where he spent the next ten
minutes. After the prolonged period of time, Delacruz immediately returned and arrested me.
I asked the female officer at the time, why was I being arrested. I could not understand why
Delacruz was arresting me due to my obvious injuries. I was cut and bleeding from the back of my
head along my face and missing patches of hair on the back of my head, along with long other
visible injuries to my face and body.
Mr.
's reported to Delacruz that I struck him in the face several times with my fist.
However, there was zero damage to Mr.
's glass, (which he has to wear constantly), and
zero damage to Mr.
face. The only injury that Mr.
obtained was a small red
mark where I hit him with the dish on the shoulder, in the attempt to get him to release me.
After handcuffing me, Delacruz attempted to take me to jail without documenting any of my
injuries. The female officer had to stop him and very strongly insist that she be allowed to
photograph my injuries before I was taken anywhere.
She stated that she did not agree with the arrest that Delacruz was conducting but he was her
superior officer so she couldn't do anything about it.
I later found out that Mr.
had informed Delacruz while they were speaking outside,
that I was on DWI parole at that point of time. Mr.
was very aware that I was to be
discharged from parole within a few months.
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
CITY OF CTTP OF AUSTIN
OFFICE OF
FOUNDED
GERY
POLICE OVERSIGHT
This was clearly deliberate and intentional retaliation by Mr.
's and a clear case of
profiling based on my criminal history, along with failure to intervene, by Officer Delacruz's.
After I was arrested, Mr.
redacted his previous accusations and informed the court,
along with the parole board that I indeed "Did Not Strike Him".
Officer Description
Name:
Delacruze
Physical description:
black hair, brown eyes
Race:
Latino or Hispanic American
Gender:
Male
Badge number:
ID# 9616
What was the officer wearing?:
Uniform
F
What kind of transportation was the officer using?:
Office of Police Oversight Disposition: Supervisory Referral
Patrol car SEX or motorcycle
FOUNDED
6839
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Reasonable modifications and equal access to communications will be provided upon request.
CTT OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1218
Date of Complaint: 12/9/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved: Juarez, Monica AP9760 Unknown:
Complaint:
The complainant alleges:
OF
I was traveling for Thanksgiving, and the traffic had started to slow down. As I was easing my
speed to match the flow of traffic, the car in front of me suddenly swerved sharply into the left
shoulder lane to avoid hitting a vehicle that had come to a complete stop in front of him. With no
warning that the car ahead was slowing or stopping, I immediately hit my brakes, but
unfortunately, I still rear-ended his vehicle, as he wasn't able to move fully out of the way.
When the police arrived, the officer asked me what had happened. I explained that the car in front
of me made a sudden left turn, and I slammed on the brakes as quickly as I could, but my car slid
and I ended up hitting him. After listening, the officer accusatorily said, "So YOU were following
him too closely," and then walked away.
The driver in front of me only spoke Spanish, so I was trying to figure out what had caused him to
swerve so suddenly. While we were attempting to communicate through a phone translator, the
officer came over, yelling that I couldn't do that and demanding I step away. I was just trying to
understand the full situation, but she wouldn't even let me do that.
Still in shock from the accident, I was trying to collect myself when I saw the officer talking and
laughing in Spanish with the other driver. This officer than gave me a citation for following too
close. Later, I approached her and explained again that I didn't have any family in Austin and
asked if she could help me get to a safe place. There was a hospital just across the highway, so I
asked if she could at least drop me off there once the scene was cleared. She refused and said I
could be dropped off somewhere nearby when the tow truck arrived. However, my car had
already been towed away. She seemed irritated and told me she could only drop me off
somewhere right outside the highway. I agreed, and as we quickly exited the highway, she
dropped me off at a gas station right next to the exit that was just a 3-4 minutes away from the
hospital.
In the end, I felt that this officer was biased, had no clear understanding of what had happened,
and wasn't willing to listen or stay neutral. She didn't seem concerned about my safety and
appeared irritated when I asked to be taken somewhere safe.
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
CTTC OF AUSTIN
OFFICE OF
FOUNDED 1939 1839
POLICE OVERSIGHT
Office of Police Oversight Disposition: Community Concern
CTTY OF AUSTIN
FOUNDED
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Reasonable modifications and equal access to communications will be provided upon request.
CTTP OF AUSTINY
OFFICE OF
FOUNDED
GERL
POLICE OVERSIGHT
Complaint Number: 2024-1219
Date of Complaint: 12/9/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Mitchell, Kerry AP10036
Unknown:
Complaint:
The complainant alleges:
OF
The complainant called APD because someone assaulted him in several ways. Officer Nyugen and
Officer Mitchell responded; they detained the individual but let him go. Officer Nyugen told him
that he was lucky they weren't taking him to jail and that they had dealt with the complainant
before and that he was just off his meds and refused to do anything about it. The complainant
spoke with a detective today, who said there was nothing they could prove and they were going to
suspend the case. He feels like things will get more violent towards him. He's made several
reports of people threatening him and trying to kill him.
Office of Police Oversight Disposition: Community Concern
FOUNDED
6339
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CTTP OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1221
Date of Complaint: 12/10/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Kephart, Joseph AP7313
Unknown:
Complaint:
The complainant alleges:
OF
I am writing to formally file a complaint against Officer Joseph Kephart, an undercover officer
with the Austin Police Department.
This complaint follows a previous one filed on September 9, 2024, regarding Officer Kephart's
repeated practice of parking his undercover police vehicle in front of my home for extended
periods of time. Despite raising these concerns in multiple conversations with Officer Kephart, he
has refused to address the issue and has continued to park his vehicle in front of my residence.
His actions appear intentional and retaliatory.
For several months prior to September 19, 2024, Officer Kephart repeatedly parked his vehicle in
front of my home. This ongoing situation prompted me to escalate the issue and contact Sergeant
Brad Ray on September 19, 2024. However, rather than resolving the matter, Officer Kephart's
behavior escalated. He has continued to park his undercover vehicle in front of my home every
weekend for days at a time, demonstrating a clear disregard for our concerns.
Most recently, over the Thanksgiving holiday, the vehicle remained parked in front of my house
for 10 consecutive days. Similarly, during the Halloween holiday, my husband parked his truck in
front of our home in an effort to deter Officer Kephart from parking his undercover vehicle there.
However, Officer Kephart instead parked directly in front of my husband's truck, impeding traffic
in our cul-de-sac for several days. These actions appear intentional and harassing.
It is important to note that there are many other available parking spaces in our cul-de-sac, yet
Officer Kephart consistently chooses to park his taxpayer-funded undercover vehicle directly in
front of our home. This strongly suggests that his actions are targeted and designed to intimidate
my family.
This vehicle, which is intended for undercover operations such as robberies, and sex crimes,
raises significant safety concerns for my family, particularly for my two young daughters. When I
spoke with Sergeant Brad Ray, I specifically expressed my concerns about the safety of my
children. Despite this, he failed to disclose the nature of the vehicle's undercover operations,
specifically its connection to sex crimes.
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
CITY OF CTTP OF AUSTIN
OFFICE OF
FOUNDED
GEBY
POLICE OVERSIGHT
My neighbor and I have documented this ongoing issue with videos and photos of the undercover
vehicle parked in front of my home on all the dates referenced. This evidence is available to
support my claims.
This situation has caused undue stress and concern for the safety and well-being of my family.
Officer Kephart's behavior is unprofessional and retaliatory, constituting harassment and a
misuse of both his position and public resources.
I request a thorough investigation into this matter and appropriate action to address Officer
investigation.
Thank you for your attention to this serious matter.
Office of Police Oversight Disposition: Formal Complaint
Kephart's conduct. Please keep me informed about the progress AUSTIN and outcome of your
FOUNDED
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CTTP OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1221
Date of Complaint: 12/10/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Ray, Will AP6161
Unknown:
Complaint:
The complainant alleges:
OF
I am writing to formally file a complaint against Officer Joseph Kephart, an undercover officer
with the Austin Police Department.
This complaint follows a previous one filed on September 9, 2024, regarding Officer Kephart's
repeated practice of parking his undercover police vehicle in front of my home for extended
periods of time. Despite raising these concerns in multiple conversations with Officer Kephart, he
has refused to address the issue and has continued to park his vehicle in front of my residence.
His actions appear intentional and retaliatory.
For several months prior to September 19, 2024, Officer Kephart repeatedly parked his vehicle in
front of my home. This ongoing situation prompted me to escalate the issue and contact Sergeant
Brad Ray on September 19, 2024. However, rather than resolving the matter, Officer Kephart's
behavior escalated. He has continued to park his undercover vehicle in front of my home every
weekend for days at a time, demonstrating a clear disregard for our concerns.
Most recently, over the Thanksgiving holiday, the vehicle remained parked in front of my house
for 10 consecutive days. Similarly, during the Halloween holiday, my husband parked his truck in
front of our home in an effort to deter Officer Kephart from parking his undercover vehicle there.
However, Officer Kephart instead parked directly in front of my husband's truck, impeding traffic
in our cul-de-sac for several days. These actions appear intentional and harassing.
It is important to note that there are many other available parking spaces in our cul-de-sac, yet
Officer Kephart consistently chooses to park his taxpayer-funded undercover vehicle directly in
front of our home. This strongly suggests that his actions are targeted and designed to intimidate
my family.
This vehicle, which is intended for undercover operations such as robberies, and sex crimes,
raises significant safety concerns for my family, particularly for my two young daughters. When I
spoke with Sergeant Brad Ray, I specifically expressed my concerns about the safety of my
children. Despite this, he failed to disclose the nature of the vehicle's undercover operations,
specifically its connection to sex crimes.
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
CITY OF CTTP OF AUSTIN
OFFICE OF
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POLICE OVERSIGHT
My neighbor and I have documented this ongoing issue with videos and photos of the undercover
vehicle parked in front of my home on all the dates referenced. This evidence is available to
support my claims.
This situation has caused undue stress and concern for the safety and well-being of my family.
Officer Kephart's behavior is unprofessional and retaliatory, constituting harassment and a
misuse of both his position and public resources.
I request a thorough investigation into this matter and appropriate action to address Officer
investigation.
Thank you for your attention to this serious matter.
Office of Police Oversight Disposition: Formal Complaint
Kephart's conduct. Please keep me informed about the progress AUSTIN and outcome of your
FOUNDED
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OF
CITY
AUSTIN
OFFICE OF
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FOUNDED
Complaint Number: 2024-1222
Date of Complaint: 12/10/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Harassment
Austin Police Officers Involved: Miller, Garrett AP9091
Unknown:
Complaint:
The complainant alleges:
On November the 19th I was driving on Cooper lane headed North came to the light of William
cannon and Cooper lane when I looked to the left it was a black SUV undercover on the side of me
in the Turning lane to make a right and I was going straight across the light on Cooper lane so the
light turned green I went and the black SUV undercover turned on the lights so I pulled over Next
to some apartments called The DEXTER I let the windows down and a white male officer walked
up on the passenger side window And said the reason why I pulled you over cause you was on the
white line Which that was a lie cause if I was on the white line he would have been behind me not
on the side of me so he asked me if that's your car I said no it's not I was and I was in car accident
and this is a rental car so I asked him can I grab my tablet bag in the back seat behind the driver
side and he said yes So I grabbed the bag and gave him the paperwork and I gave him my driver's
license and he walks back to his SUV undercover then he walks up to the driver's side and said I
smell marijuana which he didn't say that the first time he walked up and said can you step out so
we can search your car so I stepped out and other APD and state trooper started searching the
car why I was on the sidewalk so the officer that pulled me over said I'm going have to put you in
handcuffs and the APD offers finds a handgun and a gram of marijuana and the officer that pulled
me over started searching me didn't find anything then he stopped then he searched me again
and find 8,000 and something cash all 100s I told him I got that from my car accident and I'm
looking to buy a car just didn't find one at the moment the why I was in the rental car so the state
trooper brings a dog but didn't find anything else SO he puts the dog back up and the APD offers
walks back to a white truck and never came back and the officer and another officer was counting
the money on the black SUV undercover and I was in the front seat of the black SUV undercover in
handcuffs and it's about 1:40 to 2:10 something like that so the officer that pulled me over get on
the phone didn't know who he was talking to but a white male with Regular clothes and a female
officer with regular clothes walks up state trooper leaves so the officer with regular clothes and
the female officer with regular clothes starts talking to me asking me questions why they wait for
the tow truck started asking me where I came from so I said a friend's and they asking me
where's the Fetnall heroin and math I said I don't know I didn't have any they was asking where
it's at so the officer that pulled me over walks off and the female officer gets in the black SUV
undercover in the driver seat started asking more questions going on five clock still on Cooper
lane so the tow truck pulled up takes the car and we still setting there talking the female officer
and the white officers with Regular clothes started asking me do I have money and drugs at my
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Reasonable modifications and equal access to communications will be provided upon request.
OF
CITY
AUSTIN
OFFICE OF
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house and I said no what my house have to do with this told them the last time I was in trouble
was 2010 so they kept asking me questions the female officer kept say I think he have drugs at his
house and we need to search it and I said what my house have to do with this and they kept
wanting to go in my phone so the officer with Regular clothes walks off and me and the female
officer was in the black suv undercover talking with the doors closed so it started getting dark so
she gets out and I'm still in the front seat of the black SUV undercover the officer that pulled me
over comes back and said we going to a different locations so he went in the apartments next to
Cooper lane called The DEXTER we went in the back of the apartments and they kept turning the
camera off so we setting in the apartments talking and it's about six something I asked for a bottle
of water cause I started feeling Dehydrated they said they didn't have any water and the female
officer gets out comes back with a paper talking about sing this say we can go in your phone and
house And it wasn't a search warrant paper because the judge had the sign that paper with a little
writing on it so I asked again why you want to go to my house so bad she say I think you have
drugs and money so I said you will see I don't have anything then I said take me to jail and she
said if we was going to take you to jail we would have already did it SO kept asking the same stuff
over and over so she gets out the SUV undercover going on 7 clock SO the officer that pulled me
over comes back and she they want me to take you to your house I said you not taking me to jail
he said no we going to your house I said you taking me all the way north austin he said yup it's
over time for me so we started leaving out of the apartments The DEXTER driving down William
Cannon to IH- 35 maybe 7 clock in handcuffs in the front seat of the suv undercover so I asked the
officer that pulled me over what do said I work the high way I find big shit I don't deal shit like
this that's why I called them I don't trust the other people he was talking about his other co
workers so I said damn so we get to address 13021 dessau Road Is wilco at river ranch on the
side of the officer and it was about maybe 8 other APD offers in regular clothes that I seen beside
the officer that pulled me over with uniform so we setting there talking again about the same
stuff we was talking about on Cooper lane and the back of the apartments The DEXTER so the
female officer asked me was my mom there I said I don't know she might be at work I don't know
so they said if she not there we going to unlock your door and go search your house I said the
illegal to do the and she gets out and started talking to her co workers so she came back on the
passenger side opened the door and asked me to call my mom so I did and she picked up I said I
got pulled over and they want to search the house and said said okay just to SO them I didn't have
anything so she told my mom to walk to the driveway and she said okay me and the officer that
pulled me over and the female officer waited at the front of the officer why they go in my mom
house without a search warrant I asked the female officer water again and she slammed the door
on me and walked off to talk to the officer that pulled me over and bring me all the way from
Cooper lane to north austin illegal stuff so I'm setting there waiting for them to get done with
there illegal search so I nocked on the window And the officer that pulled me over I asked for a
bottle of water again he said do you have any water at your house and I said yes I'll get you one
like 8 clock in handcuffs for hours no food no water so all the undercover comes driving back and
the white male officer with regular clothes said hers your water I'm taking the handcuffs for
writed his number on a piece of paper and said call him the next day at 1 clock they didn't give
me my cell phone my money and they was trying to keep my tablet but they give it back to me and
I walked back to my house and when I got there my mom said
asked for a bottle of water
and I said where is Mr.
at he said I'm about to let
go we didn't find anything
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CTTC OF AUSTIN
OFFICE OF
FOUNDED 1939 1839
POLICE OVERSIGHT
Office of Police Oversight Disposition: Supervisory Referral
CTTY OF AUSTIN
FOUNDED
6839
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OF
CITY
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OFFICE OF
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FOUNDED
Complaint Number: 2024-1222
Date of Complaint: 12/10/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Harassment
Austin Police Officers Involved: Stewart, Brandon AP7348
Unknown:
Complaint:
The complainant alleges:
On November the 19th I was driving on Cooper lane headed North came to the light of William
cannon and Cooper lane when I looked to the left it was a black SUV undercover on the side of me
in the Turning lane to make a right and I was going straight across the light on Cooper lane so the
light turned green I went and the black SUV undercover turned on the lights so I pulled over Next
to some apartments called The DEXTER I let the windows down and a white male officer walked
up on the passenger side window And said the reason why I pulled you over cause you was on the
white line Which that was a lie cause if I was on the white line he would have been behind me not
on the side of me so he asked me if that's your car I said no it's not I was and I was in car accident
and this is a rental car so I asked him can I grab my tablet bag in the back seat behind the driver
side and he said yes So I grabbed the bag and gave him the paperwork and I gave him my driver's
license and he walks back to his SUV undercover then he walks up to the driver's side and said I
smell marijuana which he didn't say that the first time he walked up and said can you step out so
we can search your car so I stepped out and other APD and state trooper started searching the
car why I was on the sidewalk so the officer that pulled me over said I'm going have to put you in
handcuffs and the APD offers finds a handgun and a gram of marijuana and the officer that pulled
me over started searching me didn't find anything then he stopped then he searched me again
and find 8,000 and something cash all 100s I told him I got that from my car accident and I'm
looking to buy a car just didn't find one at the moment the why I was in the rental car so the state
trooper brings a dog but didn't find anything else so he puts the dog back up and the APD offers
walks back to a white truck and never came back and the officer and another officer was counting
the money on the black SUV undercover and I was in the front seat of the black SUV undercover in
handcuffs and it's about 1:40 to 2:10 something like that so the officer that pulled me over get on
the phone didn't know who he was talking to but a white male with Regular clothes and a female
officer with regular clothes walks up state trooper leaves so the officer with regular clothes and
the female officer with regular clothes starts talking to me asking me questions why they wait for
the tow truck started asking me where I came from so I said a friend's and they asking me
where's the Fetnall heroin and math I said I don't know I didn't have any they was asking where
it's at so the officer that pulled me over walks off and the female officer gets in the black SUV
undercover in the driver seat started asking more questions going on five clock still on Cooper
lane so the tow truck pulled up takes the car and we still setting there talking the female officer
and the white officers with Regular clothes started asking me do I have money and drugs at my
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
OF
CTTP
AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
house and I said no what my house have to do with this told them the last time I was in trouble
was 2010 so they kept asking me questions the female officer kept say I think he have drugs at his
house and we need to search it and I said what my house have to do with this and they kept
wanting to go in my phone so the officer with Regular clothes walks off and me and the female
officer was in the black suv undercover talking with the doors closed so it started getting dark so
she gets out and I'm still in the front seat of the black SUV undercover the officer that pulled me
over comes back and said we going to a different locations so he went in the apartments next to
Cooper lane called The DEXTER we went in the back of the apartments and they kept turning the
camera off so we setting in the apartments talking and it's about six something I asked for a bottle
of water cause I started feeling Dehydrated they said they didn't have any water and the female
officer gets out comes back with a paper talking about sing this say we can go in your phone and
house And it wasn't a search warrant paper because the judge had the sign that paper with a little
writing on it so I asked again why you want to go to my house so bad she say I think you have
drugs and money so I said you will see I don't have anything then I said take me to jail and she
said if we was going to take you to jail we would have already did it so kept asking the same stuff
over and over so she gets out the SUV undercover going on 7 clock so the officer that pulled me
over comes back and she they want me to take you to your house I said you not taking me to jail
he said no we going to your house I said you taking me all the way north austin he said yup it's
over time for me so we started leaving out of the apartments The DEXTER driving down William
Cannon to IH- 35 maybe 7 clock in handcuffs in the front seat of the suv undercover so I asked the
officer that pulled me over what do said I work the high way I find big shit I don't deal shit like
this that's why I called them I don't trust the other people he was talking about his other co
workers so I said damn so we get to address 13021 dessau Road Is wilco at river ranch on the
side of the officer and it was about maybe 8 other APD offers in regular clothes that I seen beside
the officer that pulled me over with uniform so we setting there talking again about the same
stuff we was talking about on Cooper lane and the back of the apartments The DEXTER so the
female officer asked me was my mom there I said I don't know she might be at work I don't know
so they said if she not there we going to unlock your door and go search your house I said the
illegal to do the and she gets out and started talking to her co workers so she came back on the
passenger side opened the door and asked me to call my mom so I did and she picked up I said I
got pulled over and they want to search the house and said said okay just to so them I didn't have
anything so she told my mom to walk to the driveway and she said okay me and the officer that
pulled me over and the female officer waited at the front of the officer why they go in my mom
house without a search warrant I asked the female officer water again and she slammed the door
on me and walked off to talk to the officer that pulled me over and bring me all the way from
Cooper lane to north austin illegal stuff so I'm setting there waiting for them to get done with
there illegal search so I nocked on the window And the officer that pulled me over I asked for a
bottle of water again he said do you have any water at your house and I said yes I'll get you one
like 8 clock in handcuffs for hours no food no water so all the undercover comes driving back and
the white male officer with regular clothes said hers your water I'm taking the handcuffs for
writed his number on a piece of paper and said call him the next day at 1 clock they didn't give
me my cell phone my money and they was trying to keep my tablet but they give it back to me and
I walked back to my house and when I got there my mom said Stewart asked for a bottle of water
and I said where is Mr. Kevin at he said I'm about to let Kevin go we didn't find anything
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
CITY OF AUSTIN
OFFICE OF
FOUNDED
GERY
1939
POLICE OVERSIGHT
Office of Police Oversight Disposition: Supervisory Referral
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CTTP OF AUSTIN
OFFICE OF
FOUNDED
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1286
Date of Complaint: 12/31/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Follow-up by Detective or Officer
Austin Police Officers Involved: Ralston, Jared AP7098 Unknown:
Complaint:
The complainant alleges:
OF
Case # 24-1931525
The complainant made an open records request for his assault case. He saw that his case was
suspended with no leads or evidence. He was not notified at all that his case was suspended.
From the beginning the officers said there was no evidence that the complainant was assaulted.
The complainant stated that the restaurant employees could corroborate the assault, but no
officers spoke to the witnesses. The complainant had to have the detective request the video from
the restaurant. The videos show damage being done to his car. None of the videos are present in
the files the complainant received from open records, none of the witness statements are in the in
the open records. Detective Gilbert Caraballo, the original detective who went on vacation right
away said he didn't show any bruises, but the complainant is handicapped and stated he had been
assaulted and beat up by this guy. Detective Jared Ralston is the detective who was reassigned
this case and has been refusing or ignoring evidence, and he also never notified the complainant
his case was closed. The complainant emailed the detective this morning asking for a link to
upload more video evidence, and the detective replied asking what case this was for and did not
provide a link.
Office of Police Oversight Disposition: Formal Complaint
UNDED
6881
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CTT OF AUSTINY
OFFICE OF
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Complaint Number: 2024-1203
Date of Complaint: 12/2/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
We currently live at
, Austin and we have continuously called 311 and 911
about an expanding homeless encampment across the street from our residence. We have
complained about these people coming onto our property, digging through our trash, creating a
dangerous environment, etc. to no avail. Yesterday (Dec 1, 2024) I called 911 because we saw a
man who seemingly had gang affiliations (ie certain tattoos like a teardrop tattoo and other face
tattoos) push a seemingly stolen shopping cart into this encampment. We now have smelt smoke
and have videotaped the nonprofit Hungry Hills delivering mattresses to these people, which has
to be a crime. We have complained about different people walking in and out of this encampment
at all hours and we assume that all of the above suggests they are cooking some assortment of
drugs.
Office of Police Oversight Disposition: Community Concern
FOUNDED
6339
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CTTP OF AUSTIN
OFFICE OF
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FOUNDED
Complaint Number: 2024-1205
Date of Complaint: 12/3/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
This is not a complaint against any officer involved. The responding officers were professional
and I think did their job to the best of their ability. However, the situation can not be ignored and
allowed to repeat. This pertains to an incident ID 243360683, which was an assault and burglary
by a homeless person on Riverside Drive.
Several residents called 911 when a combative homeless person broke into the apartment
complex to steal a bicycle. The incident resulted in the bicycle being stolen, one resident losing
part of a finger due to being assaulted by the homeless person, and a major disruption. All of this
took place because response time exceeded twenty (probably even 30) minutes.
I had reported a bicycle stolen from this same garage a couple of weeks ago, and the police never
arrived after waiting thirty-five minutes when I called for them to meet me at the airtag location
of the bike. In addition to no-show at that location, there was never any follow up on that report,
which maybe could have led to preventing this incident and the resident losing a finger.
During this most recent incident on December 1st, the resident who first called 911 allegedly was
dismissed by the dispatcher, who also said the police would be unable to enter and assist without
contacting property management, who was not on office or reachable on Sunday. When the police
did arrive this time, after the suspect had rode away, I inquired as to why they did not arrive with
lights and sirens. They said dispatch had downgraded the emergency after I reported on the
phone that the suspect had ridden away. This was incredibly disappointing to hear, since if they
had arrived two minutes earlier they would have been there in time to apprehend the suspect.
Further, the dispatchers on the phone were asking questions that seemed only concerned with
the wellbeing of the suspect, and were obsessed with whether the altercation was physical. It
seemed they were trying to determine whether this incident was worth their time (ultimately it
was clearly not), and the safety of the suspect with no concern for justice, or the fact that a
burglary and assault was taking place in broad daylight. The dispatchers were impatient with me,
and wouldn't even confirm that the police had already been called or that this ongoing incident
was a priority. The first call I made, they said they hadn't received a call to this address yet. This is
consistent with the reports of another resident who said they had already called and been
The City of Austin is committed to compliance with the American Disabilities Act.
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CTTP OF AUSTIN
OFFICE OF
FOUNDED
GEBY
POLICE OVERSIGHT
dismissed by the dispatcher. This needs to be reviewed as to what happened and why it was
dismissed and not deemed worthy of response by the dispatcher.
This entire experience, coupled with the prior experience of no-show police a couple weeks ago
for a similar incident, is so deeply disappointing. I understand the individual police officers are
doing their best, and they told me they are short staffed. But something needs to be done and it's
not asking for more funding or changing the policy. We chose not to physically detain the suspect
because we had faith that the police would arrive, and this defensive posture lead to the loss of a
resident's finger. The police then congratulated the resident on doing the right thing by not
getting physical with the suspect. Unbelievable how we have lost sight of right and wrong in this
community, perpetuated by this shameful response and attitude by the emergency services
system.
The bottom line is this: It took nearly 30 minutes to arrive on scene to a burglary and assault on
camera and in broad daylight in the middle of the city, and it wasn't considered urgent enough to
even have lights and sirens. As far as I can tell there will be no significant follow up to prevent the
same incident and poor response taking place again tomorrow. Please do not point fingers at
policy makers and justify this through some other external factors. This can only be solved by
emergency services as a whole doing better, and someone in leadership having the courage to
improve this community rather than conform to the pressures to be weak.
Thank you.
Office of Police Oversight Disposition: Community Concern
FOUNDED
6339
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CITY OF CTTP OF AUSTIN
OFFICE OF
FOUNDED
1939
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1210
Date of Complaint: 12/4/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
The complainant called 911 to report a 79-year-old missing male and request assistance in
locating him. He is the man's attorney. After waiting for approx. 2 hours, he 311 to check on the
status of his call. He was transferred back and forth between 311 dispatch and 911 dispatch and
learned that an officer hadn't been assigned yet. The complainant is concerned because the man
has alcoholic dementia, and APD has not responded.
Office of Police Oversight Disposition: Community Concern
FOUNDED
6339
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CTT OF AUSTIN
OFFICE OF
FOUNDED
1939
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1211
Date of Complaint: 12/4/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
The complainant was crossing legally at an intersection today and a police officer turned to go
West on 290 at a red light with the cross walk sign on in a truck number 3891 saw her almost get
hit by the two cars turning illegally in front of him and did nothing. The complainant is a teacher
and has lost all respect for police officers.
Office of Police Oversight Disposition: Community Concern
FOUNDED
6339
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CTTP OF AUSTIN
OFFICE OF
FOUNDED
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1214
Date of Complaint: 12/5/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
My boyfriend of two months would not leave my apartment so put is stuff out on the lawn and
called the police they told me not to open the door until they got there. Once they got there I
explained to him how my boyfriend punched my door trying to get in and said my neighbors have
cameras to see proof. The police officer was very helpful up until he found out my boyfriend had
prior military history. He threaten to place me under arrest for disrupting the peace when then
went out side to help my boyfriend with his military flag. He did not care about my safety or that I
was in danger and had video proof of him being reckless punch my door. I'm not exactly sure who
the police officer was but that is unjust.
Office of Police Oversight Disposition: Formal Complaint
FOUNDED
6339
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CTTC OF AUSTIN
OFFICE OF
FOUNDED
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POLICE OVERSIGHT
Complaint Number: 2024-1215
Date of Complaint: 12/6/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
Despite my repeated attempts to seek assistance from law enforcement, the responses I have
received have been dismissive, inadequate, and entirely ineffective. This negligence has allowed
the situation to worsen, creating an intolerable and dangerous environment for me and my
family.
* Complaint mailed in to IA, scanned and forwarded to OPO inbox *
* See PDF for full written complaint *
* Date of incident was not provided
*
Office of Police Oversight Disposition: Supervisory Referral
FOUNDED
6839
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CTTP OF AUSTIN
OFFICE OF
FOUNDED
1939
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1216
Date of Complaint: 12/6/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
Complainant stated a police report was taken on 10/21/23 and supervisor approved on
10/23/23 against her neighbor for obstructing the highway with a trash container. She stated on
11/1/23 the report was changed by Ofc. Lawrence Sanchez #1353 to and agg. assault report that
listed her as the suspect. Complainant stated she has been fighting criminal charges based on the
changed report that is a false report.
EA
Office of Police Oversight Disposition: Community Concern
FOUNDED
6839
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CITY OF CTTC OF AUSTIN
OFFICE OF
FOUNDED
1935
GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1220
Date of Complaint: 12/9/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
She received a parking ticket from Officer Del Aguila # 00453. He was rude and unprofessional
and skipped ticketing at least three other vehicles. She felt unsafe, unfairly targeted and
emotionally distressed.
*See written PDF for full complaint details*
TIN
Office of Police Oversight Disposition: Community Concern
FOUNDED
6339
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Reasonable modifications and equal access to communications will be provided upon request.
CTTL OF AUSTIN
OFFICE OF
POLICE OVERSIGHT
FOUNDED
Complaint Number: 2024-1228
Date of Complaint: 12/10/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
OF
The complainant alleges:
He has been trying to make reports about someone tailgating and harassing him with 311, 911,
and ireportaustin.com since early August. A police officer told him to call 911, was hung up on by
them. He is feeling like he has been getting the run around. He tried to file a report on line, but
they claimed he needed to call 311 to submit the report online, which he had already done. No
one is listening to him or taking his reports of harassment seriously. The complainant states that
he would like an accommodation and email is a preferred form of communication, but is ok with a
phone call after 4:45 pm. His experience calling APD about this issue was good with Officer
Martinez, but it seemed like he wanted to get him off the phone and told him he needed to file this
report on the website. The complainant needs to talk to someone in order to report this. Is
original report was denied because officer response is required, and led him to call 311 to file the
report. His temporary report number is 24-53080 which is the closest he's gotten to having this
police report filed. The complainant feels he is being treated like he is lying, and that no one
believes him, and he is not being listened to by APD.
Office of Police Oversight Disposition: Community Concern
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CITY OF CTTP OF AUSTIN
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Complaint Number: 2024-1233
Date of Complaint: 12/11/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
US
APD car engaged lights and sirens out of nowhere and almost hit her while she was crossing the
street. She understands that he was likely responding to a call but is concerned that he was
driving recklessly.
CT
Office of Police Oversight Disposition: Community Concern
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Complaint Number: 2024-1234
Date of Complaint: 12/11/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
US
On December 3, 2024 at approximately 6:00 pm an unmarked police car which was a blue ford
explorer was speeding, driving erratically, tailgating cars and took an illegal left turn onto the
Mopac expressway at the intersection of Lake Austin and Winsted. The license plate was HMH
1687. I called 311 to report it and was told someone would call me back. The driving of this
person was a danger to all on the road that night.
Office of Police Oversight Disposition: Community Concern
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OFFICE OF
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Complaint Number: 2024-1237
Date of Complaint: 12/12/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved: Unknown:
X
Complaint:
The complainant alleges:
OF
US
I called 911 after I was hit by an 18 wheeler in north austin. the dispatcher refused to send police.
The guy that hit me, his boss told him to call the police which he did. The dispatcher I guess
refused again to send police help. A police pulled into a parking lot near where we pulled over, I
waved at the police car multiple times and he sped right past us. It kind of felt like the department
didn't seem to care at all but I was literally hit by an 18 wheeler. Just want to understand why the
department refused to help with the situation.
Office of Police Oversight Disposition: Community Concern
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CTTC OF AUSTIN
OFFICE OF
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POLICE OVERSIGHT
Complaint Number: 2024-1238
Date of Complaint: 12/12/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Unknown:
X
Complaint:
The complainant alleges:
OF
US
He was at the intersection of Braker and Mopac and watched an APD squad car engage his lights
and sirens just to get through the intersection and then drive away casually.
Office of Police Oversight Disposition: Community Concern
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CTTC OF AUSTIN
OFFICE OF
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Complaint Number: 2024-1240
Date of Complaint: 12/16/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Unknown:
Complaint:
The complainant alleges:
THREE officers from the Austin Police Department detained an U.S. ex military individual on
OF
December 12th for having their service dog off-leash at a DOG PARK. This occurred behind The
Gallery at the Domain, at the Domain Central Park.
This is NOT a good use of YOUR citizens tax dollars. We, as a community, are enraged and would
like for these group of thugs called "officers" to stop harassing the dog owners at the dog park. We
see you sitting in your vehicles watching us and our dogs are interacting in harmony. This is
NOTHING new, I've been coming here the last 8 years I've lived here and I can't imagine feeling
safer anywhere else in Austin.
Is there not enough crime happening in the city that this is how you choose to spend your time
and resources? How are we, as citizens, suppose to feel safe when this is how you treat us?
Office of Police Oversight Disposition: Community Concern
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CTT OF AUSTIN
OFFICE OF
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Complaint Number: 2024-1242
Date of Complaint: 12/16/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Improper Police Procedure
Austin Police Officers Involved: Unknown:
Complaint:
The complainant alleges:
OF
This message is from
In January 2024, I traveled to Austin for a business trip. I brought my 23-year-old daughter, who
had been considering relocating from Pennsylvania to Austin. She was a recent college graduate
and was so excited to go to a new city with her mom. One evening, she met up with a friend who
lived in Austin, and that evening ended up being a life-altering night. She was two blocks from the
hotel we were staying at, and on her walk back to the hotel, she was in the vicinity of a fight that
broke out among people she did not know. She did not make it back to the hotel because she was
wrongfully arrested by one of your officers. She was assaulted and had bruises all over her body,
cuts on her chin, and due to her anxiety/depression, she had a panic attack and was held in a cell
that she said had shit on the walls, was stripped of her clothes, and was treated like trash. Your
officer did not know that she was in the wrong place at the wrong time. Imagine my sheer panic
and concern when she didn't return to the hotel room, when my calls to her went unanswered,
and when I had NO IDEA where my daughter was in a strange city. I had to pay $5000 in attorney
fees to prove that she was wrongfully arrested; all charges were dropped because video evidence
showed that she was not involved in a fight and also showed her being shoved to the ground,
crying out. It is almost a year later, and she is terrified to go out, terrified to leave the house and
have fun with her friends; I have panic attacks when she does venture out because of the trauma
brought on by your police force. I wish we could move on and get over it, but it indeed was a life-
altering moment that could have been prevented had your officers not treated her in such an
aggressive manner. There is no justice for her, there is no peace for us, I had to go into debt and it
just sucks. We will never come to Austin again because of this one incident. I honestly don't know
how to move forward when the trauma is still impacting both of us.
Office of Police Oversight Disposition: Community Concern
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Reasonable modifications and equal access to communications will be provided upon request.
CTTC OF AUSTIN
OFFICE OF
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Complaint Number: 2024-1243
Date of Complaint: 12/16/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Excessive Force
Austin Police Officers Involved: Unknown:
Complaint:
The complainant alleges:
OF
US
On the day of my arrest, at around 2am, two police officers came over and asked for my name. I
eventually told them my name. In the process of arresting me, the police punched me about 5
times in my left side, hurting my kidney. They also pinned me down to the ground and put their
knee to my back and put the handcuffs on me, which resulted in a pulled muscle on my foot and a
lot of back pain. They kept their fists pressed on my back while arresting me despite me asking
them to move because it was keeping me from being able to breathe. Both officers started to frisk
me afterwards while at the same time trying to pull me off the ground, but I just couldn't hold
myself up. After this, they called an ambulance, and I was brought to Dell Seton. I ended up with
my left side extremely swollen to the point that I had trouble sleeping on my left side and a large
yellow bruise on my chest.
*Additional information**
Tell Us About the Officer(s)
Do you remember any details about the officer(s) you'd like to share?: Yes
Name:
Physical description: about 5"8, hair color was dark brown,
Race: White or Euro American
Gender: Prefer not to say
UNDED
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Badge number:
What was the officer wearing?: Uniform
What kind of transportation was the officer using?: Patrol car or motorcycle
Office of Police Oversight Disposition: Community Concern
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CTTC OF AUSTIN
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Complaint Number: 2024-1244
Date of Complaint: 12/16/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Follow-up by Detective or Officer
Austin Police Officers Involved: Unknown:
Complaint:
The complainant alleges:
OF
US
when she was harassed by an unknown and unidentified individual. She
states that the incident has left her in fear for her life. The complainant reports that she filed a
complaint through 311, and although a detective initially followed up, she has not received any
further updates. She claims that this lack of follow up is significantly impacting her life, as she is
now too afraid to leave her home to carry out daily activities. The complainant requests further
follow-up and assistance from officers regarding her case.
Office of Police Oversight Disposition: Supervisory Referral
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CTTL OF AUSTIN
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Complaint Number: 2024-1250
Date of Complaint: 12/16/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Unknown:
X
Complaint:
The complainant alleges:
OF
STATE
That two police officers mishandled his attempt to report a terroristic threat, resulting in
significant personal and professional consequences. He claims that instead of appropriately
addressing his report, the officers contacted his supervisor, which ultimately led to this
termination. The complainant states that his incident has created a domino effect in his life,
making it difficult for him to secure new employment, as the issue now follows him wherever he
applies. He believes the officers escalated the situation unnecessarily by involving his supervisor,
which he views as the root cause of his ongoing challenges.
Office of Police Oversight Disposition: Community Concern
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CTTP OF AUSTIN
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Complaint Number: 2024-1252
Date of Complaint: 12/17/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
US
I do Asset Protection in a half dozen cities and APD has bar for the most infuriating reporting
system and I know it's trying to be hip and cool by using AI but it makes reports take forever to
file and actively disincentivizes me to file police reports and get people prosecuted for crimes.
Please revert it to some ancient form from 2010. Whatever system was before this has to be
better and I don't think it could be worse.
Office of Police Oversight Disposition: Community Concern
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CTTP OF AUSTIN
OFFICE OF
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Complaint Number: 2024-1255
Date of Complaint: 12/17/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Follow-up by Detective or Officer
Austin Police Officers Involved: Unknown:
X
Complaint:
The complainant alleges:
OF
US
My daughter,
, was hit on December 7th, 2024. She has submitted two reports
requesting that an officer contact her so she can obtain a police report and hopefully get the
insurance information from the man who struck her. This man also hit another woman, who is
currently in the hospital with a broken hip, ribs, and other injuries. We urgently need an officer to
follow up on this case SO Mariah can obtain the police report. Each time she calls, no officer is
sent, and they tell her that someone will get back to her. It has now been 10 days. We would
greatly appreciate your assistance with this matter as soon as possible! Report # 2458885 &
Service Request # 24-00438294 PS. Ambulance and fire department arrived to the scene of the
accident and stated that the police department was to busy to go to the crash even thought there
were injuries.
Office of Police Oversight Disposition: Community Concern
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CTTP OF AUSTIN
OFFICE OF
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Complaint Number: 2024-1263
Date of Complaint: 12/19/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
The complainant alleges:
OF
Hello,
I wanted to report an incident that happened yesterday and to seek further clarification regarding
the situation. I feel that the way I was treated during this encounter was inappropriate and
unnecessarily distressing, and wanted clarification.
On 12/19, when my boyfriend and I were driving on the highway, I experienced a severe stomach
ache, possibly due to a gas bubble, which caused great discomfort. Before this there was a crash
on the highway we were on so I was stuck there for 15 minutes in severe pain. In an effort to
handle the pain, we pulled off the highway and parked in an empty parking lot near a local
stadium. We chose this location because there were no other cars, and I needed urgent relief. My
boyfriend began massaging my stomach in the backseat, massaging had helped with similar pains
in the past but this was the first time it was so urgent that we had to pull into a place.
In an attempt to ease the pain, I took off my skirt, as it was tight and was intensifying my
discomfort since I was severely bloated. I was still fully clothed in my underwear, a shirt, and a
bra. At the time, I was laying on my boyfriend while looking at my phone and trying to handle the
pain. Suddenly, a police officer, followed by his partner, arrived and approached the car, one
started knocking repeatedly on the window with a flashlight. The situation already felt
uncomfortable given my attire, but I was in great pain as mentioned and was unable to react
immediately.
Without any warning, or request for consent, within seconds, the officer opened the back car
door of the vehicle, exposing me in this vulnerable state. This made me very uncomfortable, I was
not prepared for this interaction, and the officer's actions already started making me feel exposed
and intimidated. We could've rolled down the windows or taken some other measures but he
gave us no time. I understand that the officer may have had suspicions, but the manner in which
this was handled felt really invasive.
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When the officer questioned us, it felt hostile and judgmental. He asked why I couldn't "do it
(massage) with my clothes on", to which I explained that my skirt was tight, and I was in extreme
pain. He then asked why can't we do it somewhere else, my boyfriend then attempted to clarify
that we had pulled over because the situation felt urgent. Throughout the entire conversation, I
was exposed to a male officer, and I felt incredibly uncomfortable, vulnerable, and scared. I did
not feel safe or protected during this interaction, and it has left me in emotional discomfort.
I would like to clarify that there were no illegal or inappropriate activities taking place. I was fully
clothed except for the skirt, and the actions we were engaged in were medical in nature, aimed at
dealing with my pain. The officer's response and the way the situation was handled caused
significant distress, both during the incident and afterward. I do not feel that I deserved this
treatment, especially while I was in a vulnerable state and in severe pain.
I am reaching out to ask if there is any way to formally address this situation, either through
clarification of the officer's actions or by understanding if a report was filed regarding this
encounter. I also wanted to know if there was any suspicion raised based on the officer's actions
or potential defamation of my character, as I have been deeply affected mentally by this incident.
I would appreciate any guidance or help regarding this situation since I want to make sure that
this type of experience won't happen again, I can't control being in pain and this experience is
making me paranoid about what to do if similar things happen in the future, and I want to
understand my rights in this situation.
Office of Police Oversight Disposition: Community Concern
FOUNDED
6830
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CITY OF CTTC OF AUSTIN
OFFICE OF
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Complaint Number: 2024-1266
Date of Complaint: 12/20/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
US
There were two Police cars in the left lane, a turn only lane, next to some construction. The
complainant was going straight in the right lane through the light when the officers pulled out
and cut them off with no lights or sirens engaged.
Office of Police Oversight Disposition: Community Concern
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Reasonable modifications and equal access to communications will be provided upon request.
CITY OF CTTP OF AUSTIN
OFFICE OF
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Complaint Number: 2024-1274
Date of Complaint: 12/27/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Unknown:
X
Complaint:
The complainant alleges:
OF
I was the victim of a drugging/kidnapping/robbery back in October of 2024.1 tried to go to the
APD police station to file a police report. I was told to call 311, who then told me the quickest way
would be to fill it out online. I did that dog and pony show and nothing was done for weeks. By
the time the police dept got around to even doing anything about my case I was told there was no
camera footage due to the time elapsed. This unacceptable. There is an obvious drugging and
robbery ring going on in Austin (mainly 6th street) and my case was blown off. I tried to give the
dept. the benefit of the doubt, but this whole situation was just a joke and not taken serious.
Office of Police Oversight Disposition: Community Concern
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CITY OF CTTP OF AUSTIN
OFFICE OF
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GEBY
POLICE OVERSIGHT
Complaint Number: 2024-1275
Date of Complaint: 12/27/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
OF
SEAL
Issue: This resident called and stated that APD doesn't show up when she needs them. She feels
as though disabled people are treated less than other residents because all the services are
harder to get to and request
Office of Police Oversight Disposition: Community Concern
FOUNDED
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CTTC OF AUSTIN
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FOUNDED
Complaint Number: 2024-1277
Date of Complaint: 12/30/2024
Complainant's Name (if given):
Anonymous
Nature of complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Unknown:
Complaint:
The complainant alleges:
OF
It was one night my teenage daughter got pulled over in my vehicle coming home from work at
midnight on December 27,2024. It happens on airport Blvd and I know there was no needed to
have two or three cop cars to pull her over and when they did that I understand they have every
right to ask about registration and license on the vehicle but other questions wasn't call for to ask
to an minor. All they needed to do was let my daughter call me for I could be asking any other
questions but questions that I know she don't have no right to answer wasn't right and I feel that
wasn't right and I do want these cops to have 100% responsible Of how to approach to an teen
not asking personnel questions.
Also these cops don't need to lie of asking an question about they only want to talk to that person
that they know my teen or myself is not involved so yes they need to be very responsible of how
to talk to us people's. If they knew that person where they lived in all so why ask myself in which
it didn't have nothing to do of my teen getting pulled over not professional they was.
To top it off I didn't know cops have the 100% to walk in someone yard without an warrant. That
what they did to my neighbor wasn't cool and this cop was really cocky about it and didn't read
the person their rights so yes these main cops need to be very responsible of his acts and wasn't
professional about it.
I didn't get his name or badge number but that night all can look him up if the night he work.
That is the reason a lot of us Mexican and African American people's don't like cops of the way
they talk to us and ask way too much personal questions that is no call for. I feel they need to be
train much better to talk to anyone in a very more better way. Even with teenagers!!
Office of Police Oversight Disposition: Community Concern
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